Modak Makers Avis 1 160

So far like the card for my daughter only thing is there are parts of the app that are confusing.

They were very fast to help and they solved my problem immediately!

I had an issue completing a “challenge” in the app (the app creates a reward system for doing said “challenge” called “MBX” which can eventually be transferred to real spendable money) and was trouble shooting with a support member called “sprout” in the app but introduced themselves to me as “Sofia”. Although we weren't able to find a solution in the moment they were a great ally and sent me to a source with more knowledge on the situation. It’s still in the works of being resolved but i’m hopeful. The other things that have impacted my experience are; difficulty connecting my card to my phone, an issue with setting up my pin, and the app randomly logging me out. Other than that iv’e had a very good experience with Modak and recommend it to other teens and parents as a great source!

Very good Customer Service,

Very very helpful and kind

It’s been 12 business days since I ordered cards for my kids and I know they’re lost in the mail since I get emails from USPS of everything I’m supposed to receive in the mail that day. I have told Modak that the cards are lost as usps told me they were supposed to be delivered last week and they never were and Modak insists I wait the full 15 business days before they’ll resend the cards. It’s very frustrating and doesn’t make sense when the cards are obviously lost in the mail.

Such a great app! So easy to navigate and it’s been teaching my kids responsibility and money management.

It helps me keep up with my money overall 10/10

We switched from Greenlignt after my soon could not access his funds on his Greenlight card. His card would always get declined and we could not pull money from an ATM. We have not had that issue with Modak, so with that we are satisfied. The only downfall is the fees I have every time I load my balance, since I have to use ApplePay because for some reason it won’t accept my bank account or card. Also, since I have multiple kids and am often depositing money to their accounts on the same day, my account gets flagged as “suspicious” every time. I can’t really be mad at them for having high security though, especially these days. I typically just chat with an agent or email them and they resolve it quickly, which is appreciated!

I had to reach out to customer service for a minor issue. We received my daughter’s card and it wasn’t the pattern she had requested. They were very fast to respond on the customer service chat, I had to leave the chat and order the new card after they cancelled it, I wish they could have done something on their end to expedite and verify this mistake won’t happen again. We’re still waiting for the new card, but excited to get started with it.

Super fast responses to my questions through the chat with us option!

This is such a great app to teach the kids practical understanding of money and costs. The function of the app and cards is really outstanding. I looked at and tried a few other like this and this is the cheapest one I found! Glad to have found this, you will be too!

This is a great company to get a debit card with. They are always so helpful and fast to fix any issues. I would really recommend this to people who are looking to get a debit card, especially parents with teens.

Rude and unhelpful

Awesome card to get for your child! The customer support is also very fast at solving the problems.

It is a great banking app and the staff is very helpful.

I like that there is no monthly fee and the help section is very quick to respond and resolve any issues.

Fast and prompt

4 weeks past when card was supposed to arrive and still haven’t received