Modern Rugs Avis 

Although informed rug was not in stock was offered alternatives including money back. Decided to wait and rug was delivered earlier than expected. Well wrapped and protected the rug arrived and met my expectations. Price was more than competitive with the same I’d seen in stores. Very happy with the service overall. Would highly recommend.

Found Modern Rugs online when a particular rug I wanted was out of stock elsewhere. Their service was first class! Delivery was within a week and queries about delivery answered swiftly. They couldn’t have been more helpful. And when the rug arrived we loved it so much we ordered a second one! Same speedy delivery on second order too. Excellent all round!

Very efficient, my rug arrived quickly.

I have brought several rugs from Modern rugs, they are always plush and fantastic value for money. I love the depth of the pile and the range of colours. My children love lying on them to watch tv and they are so luxurious and lush. Thank you Modern rugs. I will use you again!

Quick delivery, loved the rug, absolutely gorgeous, but unfortunately didn't go with my carpet, but my granddaughter loved it as well so it is now in her flat. All is good. Now going into website again. Happy days, LOVE LOVE LOOKING. Just love rugs.

Great delivery and pick up options if you want to change your order! I hate online shopping due to the logistics of delivery/sending things back if it’s not right. Not the case with this company, soooo easy! I needed a larger rug than I ordered and the transfer process couldn’t of been easier 😊

Still not received it yet hoping it will turn up next week ! Only been in order for the last 4 weeks!

Regards

Arrived promptly & lovely rug for a great price

I ordered a rug, which happened to not be in stock. they were very efficient in keeping me informed of when it was coming in. I received it when they said I would. very happy with my rug and the service.

Really delighted with our 'Woodstock, orange' hall runner rug. Exactly, if not better than web photo. It's a quality product, good depth and sturdy, well finished and we positively bounce along now that the underlay is in place. Pretty confident it's going to have a long life. Mammoth DIY project now finished and rug is the crowning glory. Well done Modern Rugs and the Belgian manufacturers. Would highly recommend.

Brilliant and highly recommended.
The price was much lower than any other outlet selling the exact same rug, which was very high quality and a beautiful edition to y home.
The customer service and delivery times were second to none.
A joy to shop with Modern rugs.

Spent just under £500 on a rug which has significant delivery issues.
Contacted Modern Rugs for support. Absolute joke.
They refused to offer a window of delivery, refused to contact the delivery driver stating that they did not carry phones. Instead customer service suggested leaving a post it note on the door.
Refund requested, was advised that refund was not possible unless the delivery was refused.
Useful considering that the lack of delivery is the issue.
Refused to recall the delivery in order to deliver the refund.
Customer service could not be more disinterested.
The only thing more impressive than their lack of interest appears to be Modern Rugs skill at retaining customer money while at the same time delivering absolutely nothing.

Great rug for my daughters bedroom. Delivery was quick and I was kept in the loop at all stages from purchase to delivery.

rug arrived damaged due to bad packaging the rug had a kink in the end of it.emailed, rang and contacted via Instagram but heard no response so I opened a dispute on PayPal and was rudely told they would only deal with me on there. I was told I need to iron it which I have never needed to do for any rugs purchased before or pay £16 to return a faulty rug.
I purchased this rug due to seeing one of my favourite Instagram accounts having purchased the rug it looks nothing like the photos she has posted and you would find a better quality rug in b&m for half the cost. will never buy from this company again

Don’t buy from this company
I bought a rug and it arrived
I opened it, tried it in the room and didn’t like it so sent it back. Instead of a refund I get an email saying we cannot refund you as the rug is dirty. I sent it exactly how I recieved it. Anyway I accepted they were not going to refund as don’t have the time to argue this so asked them to send it back as they kept my money. Was supposed to arrive Friday. Did not arrive. They told me they forgot to load it on the van. Then they said today. It has not arrived
So they have taken my money and the rug

Rug ordered and arrived in good time. However, decided the rug wasn't what we wanted so decided to return it personally. Arrived to return rug only to find factory was closed even though the website indicated it was open and the answer machine said they were busy with customers, even when I was outside the closed factory. Finally after many calls got confirmation the factory was open and returned rug. Price of rug was refunded but then had several phone calls to get the refund for the underfloor anti-slip matting. A lot of wasted time, petrol and frustration to complete what should have been a straight forward return.

Fast delivery, good quality. Very recommend

Terrible experience! I ordered a rug which came with free standard delivery. 2 weeks later i had no communication about when it would be arriving, so i rang customer services and they said it was in the warehouse and should be with me in 3 days. 4 weeks passed and still no emails about delivery and no rug. Rang customer services numerous times and no answer. After sending emails to them, finally got a poorly written reply which said the rug was now out of stock and could i wait until it came back into stock. I emailed back and said yes i can wait. A few days later they emailed saying they are going to issue a refund instead. Waste of time! Dreadful communication and customer service! Are they even a real company? Doesn’t seem so. Would NOT buy from them again.

Absolutely shocking. I purchased a rug for £83 in the January sales that was supposed to be £130. Arrived today after waiting 10 days, paper thin & not what was advertised. Never again.

The service from modern rugs uk was excellent. We ordered an Orla Kiely rug which was out of stock at the time of ordering but was delivered quickly once back in stock. The rug was lovely but unfortunately did not go with our decor as we had hoped. The returns process was easy and I am looking forward to choosing another rug when I return from my holidays . Highly recommended.