Modular Closets Avis 

While my closet arrived on a pallet ( I didn’t realize that was how it was being delivered!) it was exactly what I wanted. It completely transformed my walk-in closet to have more functions space.

I ordered one mudroom section to place by my back door.
CONS:
1. They sent the wrong pieces. I needed 2 outside side pieces, they sent 1 middle piece.
2. As I'm getting ready to put the top and bottom together, I noticed there were no OVVO Dowels in the hardware packets they sent. So I had to email them for the dowels and wait 4 days to receive them.
3. The quality is just barely OK. The pieces are ill fitting.
4. The top and bottom attachment is very unstable and I had to tether it to the wall in the back and I had to add brackets to the top and bottom pieces so that the mudroom unit would stop wobbling...I shouldn't have to do that!!
5. The instructions are confusing! I've been putting Ikea furniture together for decades and the instructions could be better. Should have stuck with Ikea!
PROS:
1. Customer service was responsive.
I WOULD NOT RECOMMEND THE MUDROOM PIECES. Don't know if the closet systems are any better🤷‍♂️

When I received parts of a bench that were not in good condition, the company immediately sent replacement parts.

The planning from start to finish, was wonderful. The shipping was fast and delivery was perfect.

Brenda did a great job helping me design three walk-in closets. We built a new house and instead of having the Trim Guy build sub par shelving. We decided to go with modular closets.I received three pallets loaded with boxes. It took a little time to sort things out to figure which closets each box went to. We had one box that was damaged in shipping, but they were quick to replace it. The closets are not hard to assemble. It just takes a little time so pack your patience and enjoy the process.

Quality product, quick to correct packing error.

My first impressions of Modular Closets was outstanding! I was working with Esther in the design stage and she was amazing!!!
After completion of the design stage is where things fell off the rails. The delivery company took 5 extra day’s delivering the closets. Then it turned out they miss placed half of my order. Modular Closets attempted to find out where it was but the trucking company had not idea. Four days later the other half of my order was found and delivered. Then after completing most of the build and installation I realized they had not set the drawer slides, another 4 day delay.
Bottom line, the end product is outstanding, the design is amazing, would I use the again, not sure?

between texting and calling, all of our ideas were addressed and our pantry was designed the way we wanted. this is our third closet redo and the quality and customer service have been top notch all 3 times!

Seamless process, clear communication and very happy with the product.

Product went together well, is strong and looks great.

The quality of the products is excellent and their customer service is even better.

The closet was designed online with the assistance of Bella Alter. She did a wonderful job with ideas and any questions we had. Made it very easy to visualize final product. The closet was extremely easy to assemble. Just take your time and follow the instructions. Very well laid out instructions and diagrams. Had a small issue with a shelf that the finished edge was on the wrong side. A quick email and Caroline Ullman responded with a no hassle, no red tape replacement. Arrived within a couple of days. Andy Miller VP of sales emailed making sure we had all the instructions and documentation before the closet arrived arrived.
Very well machined and finished product. Delivery was on time with no issues. Final result looks great. Couldn't be happier with the product and the exceptional customer service. I would definitely recommend Modular Closets.

had a minor mismatch between order and delivery, replacement was quickly sent overnight express at no additional charge. No lengthy justifications and forms to fill out, just rapid service so I could finish the install.

The experience was great and Brenda was wonderful to work with. We had a small issue due to not square walls and Modular Closets made everything right. So glad we went with them!!

Product is excellent and product support is also excellent. We love our closet❣️

I think the product and the directions were pretty good however it would be nice to have some videos how to put some of the stuff together and how to separate each module from the others. The end product turned out to be fantastic and made the closet looked wonderful.

Love the closet system and absolutely loved Ava, our design consultant! however, we didn't get one correct piece initially and we were not given the correct directions for our units. This made putting it together time consuming and slower than it should have been. Customer service was great and sent the correct piece right away. We absolutely love the finished product!

The customer service provided by Bella followed by the support of her manager, Andy was superb. Always responsive and accurate.

Overall, we are happy with our modular closets. Brooke was prompt and helpful with listening to our needs and creating our His/Her master bedroom closet designs. The quality of the product is solid, and, generally speaking, the modules are fairly easy to assemble. That said, there are a few areas where things could be improved. 1. The boxes are not labeled to match the components in the instruction manual. So, just figuring out which box to start with took several hours of head-scratching and cross-regferencing with the photos in our invoice. 2. The manual is for ALL of the possible components in the Alta or Vista lines, so it takes a lot of time to figure out which pages pertain to the actual modules you ordered. 3. The drawings in the manual are quite small and the raw edges aren't depicted (i.e. shown with shaded edges), so that also made the assembly process slower.
4. The units are extremely heavy. There is no way I can lift and hold the hanging double module so that my husband can anchor it to the wall. We'll have to hire in a professional to do that.
5. Lastly, even though Modular claims to be available for assembly help, I received no response to the two phone messages and the email I sent on Friday afternoon asking for help.
More attention and thought to how the boxes are labeled and the manual is written would go a long way to making this a first rate experience.