Modular Closets Avis 

The communication was great, and when I had an issue with an item, they took care of it immediately. I actually ordered an additional item, and when they replaced the damaged item, they did not charge me for the additional order.

Customer service was responsive to questions before ordering and problems after installation. The tool to design your own closet helped us visualize the space.

Design consultant Esther was wonderful, she listens to your wants and needs and integrates them into the design with your budget in mind. Product was boxed very well for shipping, had zero product damage. Install instructions are well thought out and easy to follow.

The order arrived with 1 module not complete and it took numerous attempts to correct and the shipment of a lot of extra unneeded parts as they could not just send the incorrect piece. It delayed completion of the closet by 2 weeks.

Items arrived quickly and missing items were resolved within a day! Quality of product is great for the price and assembly is quick considering all the pieces.

Easy design over the phone with face time. Everything fit together perfectly and was easy to assemble

Great quality and excellent customer service.

After comparing several other companies, we chose the Alto line from Modular in light oak. Our designer, Tyler, did a great job helping us design our new walk in closet with everything we wanted. We don’t have a door on our closet so he suggested using drawers and cabinet doors in the entryway for a super clean look.

The cabinets arrived in perfect condition and the assembly was pretty straightforward and caked out beautiful.

The only hiccup we had was the original shipment was missing several pieces which were immediately sent out. That second shipment was also missing a couple pieces. Those were shipped too. That was kinda frustrating but all in all we are very satisfied with the purchase and process.

My designer was a pleasure to work with. He really did an amazing job with timely revisions and promptly returned phone calls and emails. The quality is outstanding. I would say the installation was easy but the assembly took way longer than it needed to. Color coded stickers to line up holes and maybe front and back stickers on each peice would cut the assembly time in half. Maybe put the hardware in the box with each unit instead of bagged hardware that all comes in one big box. Instructions easy for 1 or 2 units but a whole pallet of different units can easily overwhelm a person without stickers. You can hardly tell front from back of an all white product. The shipping company dropped the ball on a delay in my shipment costing a missed day of work but Modular was very responsive even though little can be done when shipping companies drop the ball.
I would buy again. Would love to see more hanging units with multiple door options and depth options for laundry rooms, classrooms, and art studios!!

Brooke was wonderful to work with. She had lots of great ideas, such as a hamper and also the ability to increase the height of our cabinets to 9'. We received easy to read instructions and plenty of extra hardware parts. We love our closet.

The Customer service person was terrific. She was very helpful. She had attention to detail. She brought good ideas for the design based on her experience.

The interaction with the company was informative and kind. We did not end up purchasing at this time, but we never felt pressure or guilted into purchasing. They were very understanding and welcoming.

Ordering was easy, the shipping process was easy. I measured a closet incorrectly and need a different size, they shipped out the correct size to me with very little hassle. Putting the closets together was fairly easy and straightforward.

Sales person was very helpful and his recommendations made my closet perfect!

I am very unhappy. My closet came with no labels whatsoever, which made the assembly very time consuming and confusing. No solution or assistance was offered to correct this. I then asked twice for help in ordering additional pieces so that my closet was structurally sound, with no response.
I rarely complain but my experience with modular closets has been horrible. I definitely recommend finding another company to work with.

Great product, great people, great price and easy to install with great instructions. My wife is thrilled and that makes me happy.

They are very, very priced competitive! They worked with me on my design and maximize my space….. they allowed me to pick up my order in their distribution center in North Carolina, in order to accommodate my weekend installation on a Friday afternoon close date.

Everything arrived as ordered, following the instructions to build went fairly well too. The cost could be better, but overall were happy with what we got.

We are so happy with our modular closet! The main reason I went with them is because of their customized closet design ability. I found it to be the most user friendly and accurate which gave me the confidence that it would work in our space. The pieces were quality and the instructions were easy to understand and very clear.

The design process was impressive and I appreciated how prompt and responsive the designer was. The delivery was on time and painless.
Unfortunately, I am unable to review the product at this time. The components remain boxed in our garage awaiting installation due to delays with other aspects of the project which is a complete remodel of the primary bedroom suite.