MOHELA Avis 119

I will give 0 stars. I am waiting on a refund of my overpayment. 90 business days as promised is way past and no sight of even a penny. THIEVES LIARS AND CROOKS SCAMMED MY MONEY.

bunch of Thieves and Liars there's no one to talk to

MOHELA is the worst!!!!! I paid off a loan for $844.00 for a specific loan in 04-2025. They reversed the loan payment I paid one year ago and now they are saying I owe them again on a loan that I paid off one year ago.

They make it impossible to get ahold of anyone, waste no time threatening legal over a student loan….. and the least cooperative company. This place has no morals or human decency, I wish the worst for this company frankly

Mohela is the worst. You can never get a hold of them. We're talking 4+ hour waits and that's if they pick up. They will give you a repayment option, you send it, then they deny it and recommend another freeze on your account. I just want to be able to pay my loan and have a plan. I really wish fedloan gave me a better servicer or at least two options. I know I'm not the only person dealing with this

Is it possible to give 0 stars. I'm guessing MOHELA doesn't care since they are a Federal Lender, as evidenced by the lack of ability to communicate with them. They impose their own rules around federal programs like PSLF and IDR but I had no choice. I had three lenders and I was told that to use these programs I had to consolidate. I applied to consolidate and MOHELA was chosen for me. There is no electronic communication ability. They are unresponsive to the contact us options; snail mail and phone, guess how long you are on hold. I started repayment 6 days after I graduated because that is what they told me. I have paid thousands in fewer than 6 months and my balance is unchanged.

These people are scammers they never answer the phone and when they do they tell you they are the wrong person then put you on a 2 hour hold. I took $60,000 and they over charged by $40,000. I can’t get to speak to anyone about this. So dishonest!

I have never been so frustrated with any organization—ever. Six-hour hold times, no call-back option to speak with a specialist, and absolutely abysmal customer service. The representatives who do answer the phone are clearly untrained and lack the knowledge to assist with even basic issues. This is repeated every time I attempt to reach out for assistance.

Wait times have been anywhere between 25 minutes - 6 hours each time I call with no call back option. I've called 5 times regarding the same issue and can't get a hold of someone.

It is unacceptable to be on hold for 4 plus hours, with no representative answering, or even worse disconnects the call after being on hold for several hours. I've tried calling multiple times and same thing on hold 4 hours plus. I have important life decisions to make based on these loans that have met the criteria for student loan forgiveness based on my 120 payments that have been fulfilled. I can't just wait on hold for hour and hours a day to try and connect with someone. This is not right. I wouldn't even rate a one, but I had to put something. It isn't just one date of experience it's multiple days without getting a hold of someone.

Do your job that my tax dollars are going to you. If I could, I would fire everyone of you. Wait times for 3 hours, nothing except that I had not paid anything since January: which is strange since my check to Mohela for $125.00 cleared my checking account in March. I wonder how that could have happened? Next call: 2 and 1/2 hours, left message to call me back: and guess what, nothing again. Third call, nothing again. No wonder you are being investigated. Pure incompetence. My loan was deposited into my account August 2002. I’m 75 years old and working two jobs to try and make ends meet.

It is near impossible to speak to a human being with this company (a company which my federal student loans were sold to without my having any choice in it). I have been on hold for well over an hour today, after the automated system gave me an estimated wait time of 35 minutes. The last time I needed to speak with a customer service representative with this company, I spent well over 6 hours trying to do so.

For at least a year now, any time I’ve needed to contact Mohela regarding my account - a message that plays on their automated menu is “we are experiencing high call volumes” - the answer to that is simple: HIRE MORE EMPLOYEES TO TAKE PHONE CALLS!

A company that deals with a facet of people’s finances should not be legally allowed to be this inaccessible to their customers. Situations that arise, and customers being unable to get ahold of you all, has real consequences on people’s financial situations. The federal government needs to shut this company down and fix the mess it created for borrowers forced into becoming customers of this ‘business.’ Beyond unacceptable and, in my opinion, borderline criminal.

I've been locked out of my account for several weeks, because suddenly my credentials are no longer working. One day I waited on hold for 7 hours, only to be suddenly disconnected. This morning, it said the wait time was just 1 hour and 15 minutes, but I could get a call back "in the order the call was received" Great, right? Wrong, after waiting 1 hour and 40 minutes, I decided to call back and wait. So now I am on hold, with a wait time of (supposedly) of 2 1/2 hours. And still no call back on the first call and it's been 2 1/2 hours since I called the first time this morning. The gov. should definitely revoke this company from servicing student loans. With all the money they make, they certainly could hired more people for customer service. I wonder how much the CEO makes? How do these people sleep at night?

I’ve called over 9 times since the IDR forbearance went into effect about the same problem. They have an error in their system that keeps taking my loans out of forbearance and then charging me interest. They solve the problem and then it magically happens again and again. Every time I call even if it’s 8 am, it’s a 3 hour wait time. They’re impossible to reach about important issues. This company should have its federal contract terminated and be fined.

I’ve never been so frustrated with a company in my life. I’ve been waiting for a refund since November, and here we are months later with absolutely no resolution. The website is a complete mess, and I can’t get ahold of anyone—phone calls go unanswered for HOURS, emails are ignored, and I can’t even get the help I need through their supposed "customer service" portal.

The wait times alone are outrageous. I’ve spent over THREE HOURS on hold multiple times, only to be disconnected or hung up on. It's beyond unprofessional. How a company like this continues to operate without any accountability is baffling.

At this point, I have no faith that they will ever resolve my issue. This is not just bad customer service; it’s borderline neglect. I would highly recommend avoiding this company at all costs if you don’t want to deal with endless frustration and disappointment.

I’m seriously considering filing a complaint with the Attorney General's office at this point because this level of service is unacceptable. Please, save yourself the headache and look elsewhere for your loan servicing needs.

I am another person who wishes to give a negative number. I have paid Mohela back all of my loans but the site only has part of my payments actually processed (yet they have processed the full amounts of course). I can not get through. StudentAid.gov should not be doing business with this outfit.

Evil parasites that profiteer off of screwing people out of their own tax dollars. Never helpful, always messing up, super long phone waits.

Education in the US is a scam.

Is there a negative star option? I've been trying to contact Mohela since they stopped accepting my payments and payments were being sent back to me 3 months ago. Everyday you call, it's a 2-3 hour wait time, which is unacceptable. I've chosen the "call me back" option numerous times, and nobody ever calls you back. I've tried emailing them, but get an autobot response. I mean....Do you want your $ or not? Anyway, I finally got ahold of a human being at Mohela today, and although she was very nice, she said she can't help me because she is not in that department. Horrible customer service, horrible website (which won't recognize my account credentials) and horrible overall company to deal with. I'm ready to pay off my loan and finally be done with Mohela, just please call me back so I can make that happen!!

If I could do negative five, I would. They are not complying with the federal mandates. 1-They pick and choose which loans they put in deferment for full-time college attendance versus all federal loans 2-They will put you in delinquent status without a single statement or notification despite college attendance 3-They do not mark loans as paid in full even when paid in full. 4-They will re-bill you even after a payment is made, i.e. payment made because of #2 on 2/28 then another bill was generated and due for the same loan on 3/3 despite the original due date being 3/28 for the supposed delinquent amount. 5-Customer service is like playing roulette because one never knows if the representative will know the federal mandates or if you will be either placed on hold because "they are not dealing with you" or hanging up on you because you quote the federal mandates pertaining to federal loans and college attendance. I have had nothing but problems since being forced to change to Mohela as my loan servicing agency. I was not provided a choice. I had to provide a date but that was only one of many because there have been so many I have started keeping screenshots and records.

I’ve been trying to reach a representative at MOHELA since October 2024 without any luck. Now my payments are delinquent and it’s going to impact my credit. It’s absolutely absurd. The U.S. Department of Education needs to terminate their contract with these crooks immediately!