MOHELA Avis 119

Like many others- I was supposed to be automatically put on SAVE, but they put me on standard, and I can't afford my monthly payment. I recertified but noticed it's still pending and wasn't sure why. I got a hold of a human today after waiting for 30 minutes, and she agreed that something was up. She said I needed to request a processing forbearance and put me on hold. One hour later I'm still on hold and writing this. Taking notes on all of this and keeping track of dates and times in case I need the info later. I am only a few months from forgiveness and WANT TO PAY THEM so I never have to deal with them again. Irony.

Mohela has been a very unhelpful company. I applied for the SAVE plan after being on the IDR plan for a number of years through Nelnet and then Fedloan Servicing. My loans were sent to Mohela in 2023. I applied for the SAVE plan and was told it would take two months to go through. I never heard anything from them and instead they sent me a bill for $1700/month instead of the normal $11/month I normally pay. Without my permission, because I was setup with autopay, they withdrew the money from my account. I am now on hold with them for the last 20 minutes and am not looking forward to how this is going to go. NOT A GOOD COMPANY! This is not okay.

was on the phone for over 2 hours on and off hold. I was very patient. Last thing Nancy told me was the supervisor is looking at my payment that had all of a sudden changed. She never came back to the phone, no call back. I still don't have answers.

Was paying ahead. Then asked over 10 times to move money paid towards upcoming bill. Was told be done within 3 days. Then 20 days later and multiple calls to customer service supervisors (at least 4!)....nothing! And then on hold usually at least 40 min. Notified bbb and still no action. I wish the government would look at this failing company customer service. If you have a choice. DO NOT use mohela.

I would give them a negative star if that was possible. These people are completely incompetent and no one knows how to do their job. They sent a bill for payments and the payment was made then sent a notice saying oops you didn't owe those so we need you to contact us . I contact them and was assured those would be applied to a new set of payments that would be due. Now two months later and multiple phone calls they still haven't been applied and now i am showing that my account is past due because they can't get their act together. There has been a new story each time i have talked to someone. Extremely unprofessional and not worth anyone's business.

My experience with MOHELA has been nothing short of a nightmare. From their abysmal customer service to shady practices, I strongly advise anyone with federal student loans to steer clear of this company.
First and foremost, their customer service representatives are consistently rude and unhelpful. Whenever I've had the misfortune of needing assistance, I've been met with dismissive attitudes and condescending remarks. It's as if they have no regard for borrowers' struggles in navigating the complexities of student loan repayment.
Even worse is their tendency to change loan terms without notification. I was shocked they had pulled my loans out of in-school deferment without a courtesy email or letter due to a discrepancy. This lack of communication is unprofessional and incredibly frustrating for borrowers trying to stay on top of their finances.
MOHELA's incompetence and disregard for borrowers' needs are utterly unacceptable. It baffles me how they can continue servicing federal student loans when they lack the basic competency and professionalism required for such an important responsibility.
In conclusion, save yourself the headache and avoid MOHELA at all costs. There are plenty of other loan servicers out there who prioritize customer satisfaction and transparency.

Awful company, received an email after making my Nov 2023 payment stating my account had been placed on an administrative hold and any payments made between Oct-Dec 2023 would count towards any future payments, well that has not happened, the payment I made in Nov 2023 should have went towards Jan 2024 and my current payment due in February 2024, they have my account as delinquent even after I contacted them two weeks ago about this same issue and it should have been cleared up then, it is not, I am fuming because this will affect my credit report with the department of education which has been excellent, Mohela is trying to place themselves on my credit report and I am upset, that is just rachet of them.

Horrible incompetence. Confusing misleading communications....how are they even allowed to have a business still. I am not sure how their employees sleep at night.

Have sent 12 emails requesting how I consolidate a single loan . Zero response. I sat on hold on phone on 2 occasions 1.4 hours . And 2 hours no answer. I received my October notification that payments were restarting on 12/31/23. I received that notification 4 days ago . No one that works there can answer any questions . Complete incompetence of 600 employees . Horrible web site . Horrible costumer service. Abysmal corporate record .

I have called Mohela about 13 times in the last three months. Always have staff in training, don't seem to know what they are doing. On hold for over an hour most of the time. Try to use the call back function. I have already made 120 payments, since then, I have spoken to 7 customer representatives but every time they told me it will get resolved. After being put on hold for 53 minutes today. I wanted to give my feedback. They always tell you the last person you talked to noted but no resolution.

I phoned in hopes of finding out about the deadline to recertify for Income Driven Repayment plan only to hear a recorded message that I am delinquent and my account has been turned over to a collection agency. I am not delinquent because my payments are automatically deducted from my bank account. Tried to speak with someone and the wait time is 52 minutes. They need to hire more workers if that what it takes. I think I am going to contact the Department of Education and file a complaint.

Horrible and deceptive company. A true den of vipers that will not tell freaking STUDENTS that they have missed a payment. Merry Christmas ya filthy animals.

I completed the necessary paperwork to have a loan placed on interest only payments for 90 days.

Mohela claimed there was a glitch in their system and promised call backs, multiple times, that did not happen.

I was on the phone with them yesterday for two hours, & they kept transferring my call because I pointed out that my student loan interest has continued to grow despite me being in the SAVE plan. I was repeatedly given wrong information about my daily interest rate. I was then told that the amount of interest that has accrued is all of my interest for this month, which will drop off next month after I pay my next payment. I then made them do the math on the phone with me to show them that the amount that has accrued is over and above the monthly interest amount, and they could not explain why. It got to the point where the representatives acted like they could not calculate the daily interest rate even though instructions for doing so are publicly available on the website. I was not able to get any clarity regarding my issue. I had to get off of the phone because I had a meeting to attend at work. Otherwise, they were going to transfer me, AGAIN, to another department who, I'm sure, would act like they could not comprehend basic math and resolve my issue. I thought the save plan forgave interest that's left after we make a payment, but that is not what's happening at Mohela.

I paid off my loans in full a year and a half ago when I graduated and they billed me over 1,000 claiming that interest hadn’t processed yet Then i got a bill with a late fee applied, despite not even knowing until I got that that I owed anything. They are sneaky lying THIEVES!

6 hour wait to talk to a person

on unemployment and ends soon No job and on state assuarance

Sent all paperwork

all they did was set e yo in a shafy dumb SAFE oay back program with a huge payment

AFI is Not a good indicator of ability to pay The calculations are bad and unrealistic

Mohela and DOE made terrible decisions, systems and process at the expense of citizens and borrowers

While banks get bailed out and bankruptcy law stinks

Politicians are way out of touch

MOHELA, like Sallie Mae and Navient, is a bad student loan servicer. It engages in unfair lending practices, deceptive lending practices, and sends bogus emails and messages. It also has a pattern and practice of granting forbearance in a purposeful effort to increase total student loan debt.

I am enrolled in a loan forgiveness program, and despite sending MOHELA the required documents, they continue to charge me interest and my debt is skyrocketing. They only contact me to tell me I have a bill, but no one has ever inquired about the documents I keep sending them. Soon, my loans will be at the same levels as they were with Sallie Mae.

MOHELA IS AWFUL.

Horrible customer service!!! I waited 30 min to finally get in contact with someone just to get transferred for unknown reason and waited endlessly. The documents I receive are confusing and contradicting… if I had a choice, I’d definitely choose another server!

Some backstory, I refinanced my private student loans with a new company and they sent a check to pay the outstanding balance to Mohela. Since Mohela has a private and a federal student loan provider, the money was incorrectly routed through their federal student loan provider instead of the private loan provider. This money was then sent by Mohela to the Department of Education. When the department of education tried to send the money to the correct account at Mohela, it was rejected. It then took a total of 3 months for the money to be routed back to the new loan servicer and finally to Mohela's private loan portion of the business.

Throughout this entire process, Mohela was made aware of the error and assured me that once the money was received, all payments and interest would be backdated to the refinanced date. Because it took 3 months to get the money to my account, I was required to pay both loans each month including interest. In total, I spent around $500 dollar in interest with Mohela that I was assured would be backdated once this issue was resolved. Now I am being told by Mohela that they will not refund the 3 months of interest paid because they determined that they were not a fault through their internal investigation. This is to say that their internal investigation determined in despite of knowing this problem was ongoing, telling me the loan would be backdated, and sending $46k to the wrong place, they concluded this was no fault of their own. They are blaming the other servicer for sending the money to the wrong Mohela (which I confirmed is not true) and they are adamant Mohela FEDERAL-side wrongly assured me of the backdating.

Futhermore, the interest paid should have never been given to them if the refinance went through normally. They confidently are telling me that they cannot give me back money that they never should have had. This is a large business taking advantage of some technicalities to steal from an individual.