Never got a reply email back regarding my broken Momo mat and was told I’d get a replacement and it’s been a month. Very upset on this whole experience
L'entreprise a répondu
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Lisez les avis des autres
Wonderful under my very large automated water fountain. No more telling my 5 dogs to stop spilling. My friend recommended you. Tku
L'entreprise a répondu
I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing s... Voir plus
L'entreprise a répondu
Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day
Coordonnées de contact
66 W Flagler Street, Suite 900, 11347, Miami, FL 33130, 33130, Miami, Etats-Unis
- (305) 998-2988
- info@momo-lifestyle.com
- momo-lifestyle.com
4,3
Excellent
199 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Awesome product and customer service.
While the bathmat arrived broken, it was replaced very quickly. I'm thrilled with the mat and will no longer have fuzzy, bacteria infested bath mats. Great product and even greater service.
18 octobre 2025
Réponse de Momo Lifestyle
We are absolutely thrilled you love the awesome product and our customer service!
Thanks for the fantastic feedback, Karla!
Love the product and the customer…
Love the product and the customer service! No more shower mats/towels!
30 septembre 2025
Réponse de Momo Lifestyle
That's fantastic to hear! 😊 So glad you're loving the product and the service. Thanks for choosing Momo!
Love the product!
18 septembre 2025
Réponse de Momo Lifestyle
That's great! We're thrilled to hear you're loving the product, Karen!
Thanks so much for being a Momo's customer!
UPDATED: It absorbs water very well
**UPDATE: What phenomenal customer service! One defective product shouldn't impinge a company's reputation. My negative TrustPilot review was followed the next day by an email from Suzana T, reaching out to see how Momo could make it right. After providing a photo or two of my warped mat, I received a replacement in the darker color within 2 weeks!!!
Original Review:
It absorbs water very well. That said, the color of the mat online was much darker than what arrived. Lighter colors show dirt more, so I wouldn't have ordered something off-white for the floor. The most serious complaint is that it warped after a month. It is currently lodged against the side of the tub to prevent it spinning like a top. For something designed to make the bathroom safer, the safety device shouldn't carry its own danger.
7 août 2025
Réponse de Momo Lifestyle
Thanks for your review, Ralph! I've sent you an email so we can chat about finding the best solution for you. Hopefully, we can change your mind about the product!
The stone mats I ordered came on time…
The stone mats I ordered came on time as promised and are exactly as advertised.
27 juillet 2025
Réponse de Momo Lifestyle
Hey Gary!
Thanks so much for the review! I'm so glad to hear you had a good experience and are happy with the stone mats. Hope you enjoy them!
Dishrack Stone is very well designed.
20 juillet 2025
Réponse de Momo Lifestyle
Hello David! I'm so glad you really liked the Dishrack Stone! Thank's for letting us know and welcome to Momo's family!
The Stone mat arrived quickly.
20 juillet 2025
Réponse de Momo Lifestyle
Hy Linda! I'm thrilled to hear your Stone Mat arrived quickly! We appreciate you taking the time to share your positive experience.
Never received item
7 juillet 2025
Réponse de Momo Lifestyle
Hello Alyssa!
We're so sorry you still haven't received your product and that your experience with Momo hasn't been great! I just checked our system and it looks like it's still on its way. I went ahead and sent you an email with some instructions, so if you need any help at all, just reply there! Thanks so much for your understanding, and have a fantastic week!
Great Quality
very prompt delivery although coming from Turkey which I didn't realize until after ordering. Quality did not disapoint.
4 juillet 2025
Réponse de Momo Lifestyle
Hey Pat!
That's awesome to hear you're happy with your order! And thanks for the heads-up. We're thrilled the quality didn't disappoint. 😊
Cheap but the quality is as well
Motion sensor lights are practically worthless. They do not detect motion, take a decent amount of time to charge, & have a short battery life. If you leave them on the "on" setting, they work as a regular light but not for long.
21 juin 2025
Réponse de Momo Lifestyle
So sorry you didn't have a great experience with our lights, Jaden! Our products come with a 1-year warranty, and from your description, it sounds like they might be defective. I'll reach out to you directly to help check on this!
It was xactly what I wanted that was…
It was xactly what I wanted that was the one healthy choice.
18 juin 2025
Réponse de Momo Lifestyle
Sounds like you had a great experience! We're thrilled to hear it was exactly what you wanted! 🎉
works beautifully, but not beautiful
The bathmat works as described: it dries off instantly and fully. However, it arrived with several spots on it. We tried turning it over which looks better, but is not flat enough to use that way.
25 mai 2025
Réponse de Momo Lifestyle
Hi there!
Thanks so much for your feedback! We're thrilled the bathmat is working beautifully and drying instantly – that's fantastic!
We're really sorry to hear about the spots it arrived with, though. We've already chatted with you about this via email and just wanted to check in. Did everything get sorted out for you? We'd love to know if you'd be open to updating your review based on how things turned out!
Thanks again for your honesty!
Excellent product and seller
Excellent communication and customer service. First product arrived damaged. Seller was extremely responsive and sent a replacement immediately! Product is as expected and described
12 juin 2025
Réponse de Momo Lifestyle
Awesome to hear! We're so happy you had an excellent experience and that we could get that replacement out to you quickly. It's truly great to have you as a customer! ✨
Two items were delivered to my home
Two items were delivered to my home. One I ordered (stone shower pad) and the other with the exact same address label was a box set of four hubcaps. I called to report it and offered to return it with one of your generated labels. Was told “NO”
13 mai 2025
Réponse de Momo Lifestyle
Hey Mario!
It's a pleasure to help! However, I haven't received your email in Momo's customer service.
Regarding the Drytomita stone shower pad, I hope you're enjoying your product! As for the hubcaps, they were likely sent by mistake from the logistics center. I imagine that they probably gave you a "no" regarding the return since we don't sell that type of product.
If there's anything else we can help you with, please don't hesitate to reach out!
Réponse de Momo Lifestyle
So happy you liked! Great that you had a great experience! Welcome to Momo's Family!
putting towels down for a shower had…
putting towels down for a shower had gotten extremely old wearing towels out. This stone mat million times better. Plus it’s safer. No more tracking water all over creation mopping that up. as i said nuff. Dry off on the mat. Great for rv’s to. just get the smaller of the two. Should have gotten one sooner.
7 mai 2025
Réponse de Momo Lifestyle
So thrilled our stone mat kicked those soggy towels to the curb for you! Safer, no more mopping, and perfect for RVs – sounds like a total win! Glad you're digging it! 😉
Réponse de Momo Lifestyle
Fantastic to hear you had a great experience and got exactly what you wanted! 🎉
Réponse de Momo Lifestyle
Fantastic! So glad you liked it! 😊
Top quality professional product
Purchased a 5 gal water bottle top dispenser. I returned my Amazon cheap and flimsy dispenser and Amazon lacked any quality choices. I was in search of a more professional model. My Momo water dispenser is top quality and the main issue I was looking for was a dispenser that would firmly seat onto the neck of the bottle. Great looking with many refill choices on the cap. Only wish was that the water would flow out at a greater rate. It takes forever to refill my coffee machine tank. I am sure they are all the same though since the syphon hose is quite narrow.
9 mars 2025
Réponse de Momo Lifestyle
Hello!
Thank you for sharing your thoughts about the water dispenser with us!
Warm regards,
Momo Lifestyle Team
Réponse de Momo Lifestyle
Hey Unnikrishnan!
Thank you for the review! We're happy to know you liked our Drytomita Mat!
Best regards,
Momo Lifestyle Team
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