Monster Reservations Group Avis 4 040

Mark Markovich let me know what was available and when was the best time to take a vacation. He answered all my questions. And will be sending a few travel vouchers. Thank you

Stephani Bragg with Monster reservations was very delightful to speak with, very quick with a response and an answer to my question. Thank you Stephanie

I spoke with Ethan he was very pleasant to talk with he answered all my questions. He was very good to work with his customer service was very great.

Kyleigh Gross was very helpful. She did an amazing Job.

Jenna Melendez was great to work with as she answered all of my questions regarding my package. I appreciated her patience and pleasant energy!

She was great!

Summer was great she answered all my questions about our vacation. Looking forward to our stay. Thank you again Summer.

Salone was AWESOME! Super helpful and tried hard to help us with a short-notice trip. The staff have always been so nice to talk to...our only trick is that we still haven't been able to book a vacation from our package due to the availability of rooms.

Katie P. gave me the most amazing experience with my reservation as she displayed an impeccable service and patience. I look forward to another opportunity to share my experience.

Alajah Thornton very helpful and patient and explained everything very well!

Colleen was great with helping us book. Their white glove service everyone include that in their booking!

Lisa was incredibly helpful and professional. She was expeditious in getting my travels plans secured.

Alaijah was very helpful. She really wanted to help me get a booking. Unfortunately there is no current inventory where I want to go. I will keep checking back.

Absolute trash. They charge me $800 to buy a vacation package And every time I go to use the vacation package, I have to pay more than $800 to stay at the hotel. There was no point in buying a package in the first place. This is a total baiting switch. They literally should be sued shut down in companies like this shouldn’t even be able to exist in America.

I want to thank Tino again for spending time on clarifying our vacation package, and booking our cruise. Tino helped us out tremendously. Also, cleared up our doubts and scepticism about Monster Reservations Group. Very professional and straightforward when answering our questions.

alaijah thornton was extremely helpful over the phone. I haven't had my reservation confirmed yet but I hope that everything will go through well

BUYER BEWARE

Somehow got my number and *67'd me after blocking 20 calls.
Finally heard the guy out, just for him to try an convince me I have "an expiring deposit from 2 years ago"

If you buy this that's on you.

Rolanda was great to work with.

Decided not to travel and forego my package purchased earlier (really had no option anfter spending 45 min on the phone and learning the resort mentioned early in the call suddenly turned into a DoubleTree…) Absolutely horrible experience. My advice is to stay away!! Don’t buy these scams on Facebook!!

Worked with Jamie in guest services who absolutely went above and beyond to try to help us. We had an issue with our reservation completely outside of anyone’s control and Jamie was extremely kind and sympathetic. She went above and beyond to help and although she wasn’t able to resolve this particular issue, she made sure we were taken care of for future vacations. We have always had positive experiences with Monster representatives and Jamie’s friendly and empathetic demeanor met and exceeded the customer service expectation we have come to know with Monster. We will continue using Monster in the future because if representatives like Jamie.