Monster Reservations Group Avis 4 039

If you want to throw money away, Monster Vacations. I can't believe I fell for this mess. I paid about $1600.00 for 12 different vacations. I was told I can combine the vacations, now I am ready to book my travels and learn I can't combine them. Then to put a cherry on top of this scam, I talked to the representative and he told me about a resort in AZ. I was ready to book until he said I had to pay over $450.00 in cleaning fees at the minimum for each week. I got off the phone and contacted the resort directly and they said the cleaning fee was $111.00...uhhhmmm. So, I am going to eat the original cost I paid for this package, because they are shady. Customer service has no clue what they are doing, by putting you constantly on hold and telling you one thing and then changing the answer.

“Rolanda Lewis provided outstanding customer service through Monster Vacation. She was professional, patient, knowledgeable, and made the entire vacation planning process smooth and stress-free. She answered all of my questions promptly, paid attention to every detail, and made sure everything was handled perfectly. Her positive attitude and dedication truly stood out. I highly recommend Rolanda Lewis to anyone looking to book a great vacation experience. Thank you for going above and beyond!”

Spoke with Shamar Brown very nice man excellent customer service extremely helpful answered all my questions

Ruby at Monster reservations is patient and kind as I asked many questions about what is available when and took time to look up each location while on the call. Ruby is a great communicator and very helpful.

Lindsey B was great! I was so ready to say no, but when I heard her pleasant voice and her genuine interest in how my day was going, I thought "I can listen for a little bit". Then Lindsey explained the benefits of scheduling this international trip... I had to say yes. Lindsey was so helpful, so professional, and very kind. I hope Monster Reservations trains everyone this well. Thank you Lindsey B. You made my night!

Nalleli Castillo (Ellie) Was polite helpful and great service!

Rolanda was great. She was very helpful changing our dates for our trip. Rolanda made it seem quick and easy.

I decided that I no longer wanted to take the trip and received prompt and helpful customer service from Phil. They refunded the trip without any pushback, only questions to make sure it was the right decision by offering extended time. Overall, I’m satisfied with the service I received.

Do not book with Monster Reservation or Booksi! I booked trip, received a confirmation number, name and address of hotel, and called on the way there to find out what time check in time was…. They did not have a reservation for me.

Robert Fulwood made my reservation very easy to accomplish. He was upbeat, knowledgeable and fun to work with.
He made my destination sound like a perfect golf get away.
I would be happy to book any upcoming trips with Robert and Monster Reservations Group.

Shamar brown was amazing and quick and very helpful!

Taylor was great work with. I initially called in because I could not find one of the perks we were offered when purchasing our package today. Taylor was able to clarify my package and even sent a separate email outlining the perks. I can’t wait for our first trip!

A scam. Horrible service. They will not answer their phone. When we had problems at the resort the people there told us Monster is the worst to deal with. They kept billing us when we asked them to stop and would not refund anything for unauthorized charges. What a scam and horrible people to work with.

“Mikaylee Mengon provided exemplary customer service throughout the entire process. She helped get my vacation fully situated, paid close attention to all the details, and made everything feel much less stressful. I especially appreciated how thorough she was with her notes and explanations, so I know exactly what to do moving forward and for future trips. Her communication, professionalism, and willingness to help truly stood out. My goal is always to recognize outstanding service when I receive it, and Mikaylee absolutely deserves that recognition. Thank you again for going above and beyond!”

I got duped into signing up for some "cruise" program for free for a year. Then "cancel anytime before the year is up to not be charged." Good luck getting through to cancel. I got charged last year and had to flag it as fraud with proof of emails and phone calls trying to cancel. Now this year they've tried to push it through again and my bank knows it's fraud so they aren't allowing it to process. What a freaking scam this company is.

Martin Scott processed my refund efficiently and promptly, no questions asked!

Tyler Brooks did a fantastic job helping us book a monster week vacation. He is the most polite and helpful guy I’ve had the pleasure of working with there.

Candace Bowe, yet again helped us out so much with our booking process as we had some issues. She deserves a vacation. Thank you again!

I called today to ask about how to use the package I’ve purchased 2 years ago and I had a very pleasant experience. Kailey M. was very nice, patient and helpful in explaining the inclusions of my purchase. She even took the initiative to send me an email containing all the information that I need to better help me with booking our next vacation. Thank you and great job for making your clients feel welcomed and special! Keep it up!

Mikaylee Mengon is the BEST !!! She spent alot of time with me and even helped me resolve an issue. great customer service. I recommend her to service anyone.