Monster Reservations Group Avis 4 040

Mikaylee Mengon is the BEST !!! She spent alot of time with me and even helped me resolve an issue. great customer service. I recommend her to service anyone.

I booked a trip & it didn’t end up working out because all the dates were booked from here until infinity. The customer service rep Naielli Castillo was very helpful & patient and was the only good part about the experience.

I had a wonderful experience

Thank you Kayleigh Gross for your time and patience to get things worked out so I can enjoy the vacations.

Rolanda's quite knowledgeable. I'm completely satisfied by the way she handled my situation. She is awesome!

I called expecting to hear none of the dates I wanted to travel were available. Detrick PetersonMcnamara was able to assist me in booking the exact dates I wanted. Detrick was friendly and knowledgeable. I am very relieved and looking forward to my trip to Destin, FL.

I was originally sold on the promise that I would be able to easily book vacations in Sedona, specifically at the three resorts they advertise there. That turned out to be completely misleading. Every time I tried to make reservations through Booksi, there was little to no availability — even when looking two, three, or four months in advance. The locations I actually wanted were never available.

What makes this even more frustrating is that none of this was made clear upfront. Only after purchasing did I find out there was a required 90-minute timeshare presentation attached to the deal. That was never properly disclosed during the sales process. If I choose not to attend the presentation, then I’m expected to pay even more money for the room anyway. At that point, I might as well have just booked a regular hotel directly without all the games and restrictions.

The entire experience feels like a bait-and-switch. You’re shown attractive destinations and promises of discounted vacations, but once you actually try to use the package, suddenly the advertised resorts are “unavailable,” and you’re pushed toward completely different properties far away from where you wanted to stay. I wanted a relaxing vacation in Sedona — not to be sent an hour or two away and spend my trip driving around Arizona.

Customer service is another major issue. It regularly takes 20–30 minutes just to get someone on the phone. That part is extremely frustrating, especially when you’re already dealing with booking problems. To be fair, once you finally reach someone, the representatives themselves are usually very polite and professional. The employees seem well-trained and genuinely nice. The problem is there clearly are not enough of them to handle the volume of calls.

I strongly believe they need to hire more customer service staff because the current wait times are unacceptable. A company selling travel packages should have support available without forcing customers to sit on hold for half an hour every single time they need help.

After researching further, I realized many other customers report the same issues: unavailable dates, hidden presentation requirements, long hold times, upselling, and feeling misled about what was actually included. 

Overall, I’m extremely disappointed. The advertising felt misleading, the availability was nothing like what was promised, the timeshare presentation requirement was not clearly disclosed upfront, and the customer service wait times make an already frustrating process even worse. I went into this expecting a vacation experience and instead got stress, wasted time, and disappointment.

This review is for Monster Customer Service only. Elyse S was very professional and helpful when she assisted me in cancelling my subscription.

Candace Bowe was a big help to me today. Although I did not complete my reservation today, she gave me all the information I needed. She is the reason that I will be calling back next week to finish my reservation. Her customer service was excellent!! Thank you Candace!!

Jenna Melendez was quick and efficient with the issues I was having. She is awesome!

Stephanie is what made me give you the 5 stars! I found you on Facebook and decided to give it a try but after I found out that I need to sit thru a sales session after it said I didn't, I had changed my mind. So I called to cancel and was able to speak with Stephanie and after a few minutes of trying to work something out so I could keep it she gladly help me cancel no pushing just ok that's fine and wish we could have been able to do something, she is the sweetest ever! Give her a raise! She was great! Thanks again Stephanie.
Susan

Very nice young man and he answered all my questions and was very understanding also recommend other locations to travel

Carlarae answered my questions and got me excited to go on my vacation!

Victor Hinds was patient & understanding trying to find my family & I the perfect vacation spot. Thanks Victor!

Stephanie Bragg Was very professional and helped me with my vacation to Cancun. 🏝️

I have several trips with Monster and have asked for an email listing all (17-18??) trips I have but haven’t received anything yet with 3 such requests. However, I had to change travel dates and location on an upcoming trip and Cristhian Barahona was very patient and helpful with this. Hope I get my email showing me all that I have on record.

Nicole was very helpful! Thank you for customer service! Nice lady and excellent customer service. Thank you form lucky

Alexis Ryals provided me excellent customer service today.

Alexis Ryalswas amazing and very informative! Very patient and understanding of our hectic schedule to find a perfect date for our trip! Highly recommend

The room was clean and staff were welcoming. However, the room faced a wall and while we had a balcony it was on the same level as ductwork feeding the ballroom or hallway below. Seemed like a room of last resort, when I don’t think the hotel was anywhere near full. I guess we got what we paid for.

I didn’t join Monster to have a good booking experience. I joined to get a nice room at a great price.

This was our first experience so the bar is low. we will see where it goes