Monstersavings 

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Noté 1 sur 5 étoiles

14p Verification charge.. Woke up to see £29.50 taken out. Scamming pieces of ****. Anyone who is looking for the owner of the business see details below Alexandra Lily ANN Dewar 259 M... Voir plus

Noté 1 sur 5 étoiles

This company was previously known as totallysavings. They do same trick every time to scam people. Typically take out 29.95 after 14 days without and email or subscription details to their offer and n... Voir plus

Noté 1 sur 5 étoiles

These fraudulent thieves claim to have issued a refund, 7 working days later no refund on site. After some digging for my case I realise they were trading as Totally Savings before! They also have a r... Voir plus

Noté 1 sur 5 étoiles

Have taken two payments from my bank for £29.50. Bank of Scotland said the company had been blocked but somehow it happened the second time. Have zero recollection of ever signing up for this service... Voir plus

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Tous les avis

(166)

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Noté 1 sur 5 étoiles

My partner has been charged 29.50 yet…

My partner has been charged 29.50 yet she never subscribed to them, never recieved a email nothing, very dodgy

25 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

Taking money out of my account when i…

Taking money out of my account when i have never heard of them ????? Reporting to the financial ombudsman as a scam!!!!

26 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

Never signed up to this website.

Never signed up to this website.I did look for a short term loan once but never signed up for a subsciption and now they've taken £29.50 from my bank account.
Can't log in on there wwebsite to cancel as i never created an account. Rip off i want my money back.

24 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

Same problem as everybody else on here

Same as everybody else on here. 14p taken one day, £29.50 taken the next. Never heard of them before, never applied to them. Worried about how they got my details. Absolute scam. Reporting them to the financial ombudsman as this is pure theft.

23 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

Leech of a company - avoid like the plague

Another leech of a scummy company receiving details from 3rd parties and taking money from people who have never requested their services (not that anyone would want to). Will take 14p out of your account hoping you don't notice and then take £29.50 as a membership fee every month. Staff are useless to speak to and will cut you off. Advised it can take 7 days to receive a refund but they think people don't know that faster payments (Same Day BACS) exist. They also refuse to pass on details of who supplied them with your information to take money from you. Pathetic company. I'd be ashamed to work for them. I'm going to enjoy this new project of ruining their working day, every day.

22 septembre 2023
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

This is an underhanded scam I’ve had…

This is an underhanded scam I’ve had money taken from bank. Cannot get hold of them

22 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

Scam

I did not sign up to this website and they have took £30 from my bank this morning! Looks like it's a monthly subscription from applying for a loan, I am very careful and always read the small print and there definitely was no mention of a monthly fee! Contacting my bank and demand that monster savings refund me

22 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

Still a scam!!!

Still a scam!!!! They say they refund yet apparently this was refunded 10 days ago but have recieved no refund when you can they can’t give a payment reference and suggest to log it with the bank as fraud to get your refund so clearly all fake!!!

5 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

Yous have took money out my account…

Yous have took money out my account 😡now I'm -£29 overdrawn in my account please get this sorted and refunded!! Also I was ment to get a private message from yourselves for my details? Still waiting

12 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

SCAMMERS

SCAMMERS! I suddenly had 29.50 taken out of my bank account without signing up to anything. Bank won't cancel or refund as it's been 'authorised' but can't cancel with Monster as I never signed up so don't have the details. Should be ashamed of themselves

11 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

You ask for my detail so you can …

You ask for my detail so you can refund me so you can refund but I have 2 number and wrong in

9 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

Scam company, fraudulent & unethical

This company is consistently taking money out of my account without authorisation, I haven’t signed up for this website, I called the bank and called pyd directly in which they said my card information has been removed and the ‘ subscription’(that I didn’t sign up for) had been cancelled, two months later they’re taking payments again? During all this, before & after I contacted them the first time I haven’t had any correspondence with this company. I’m contacting FCA first thing tomorrow as this company is extremely unethical.

8 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

Where do I begin

Where do I begin! This company PydMonsterSavings.co.uk. This is a company that looks for vulnerable people and takes money from your account. £0.14 from the London Office to check if its your account,then they send you a text to prove that it's your account even though they've already proved its your account, took the £0.14 from their London Office after that they sent me a text asking me to click on the next link to take another small amount and prove its my details why would you need to do it twice when ive already proved its my account as they took the money. I'm sure this is not legal. I didn't click on the next link at all.I spoke to my father and my sister and they both told me its a scam company. Then to find out the day after they've took another £29.50 from my bank to their Salford Office. I want both my money's back and I'm going to put this everywhere that I can so people don't fall for their SCAM
PYDmonstersavings have alot to answer to. The FCA I know when I ring them they will tell me more or less what my father and sister and my bank said, Report them. So that's why I'm here to report them. Also the number for the FCA is 08001116768
E.M Buckley

4 septembre 2023
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

The company purports to assist with…

The company purports to assist with loans, which generally pray on the vulnerable. Then charge £29 for a membership fee for a loan that wasn't even accessible. I contacted monster to find out why this was the case but to no avail, with no refund offered, being told it was out of the 14 day policy period. I dont have any email or any other record of signing up to monster, nor any communicarion from them. The only reason I knew they had taken money was when I saw it on my bank statement 2 payments in 2 days totaling £59! An absolute scam that prays on the vulnerable in times of need AVOID!!!! I'm going to the FCA. I would advise other impacted to do the same.

After a message sent back and forth not heard back from them for over a day. No refund or communication as of today, it has been reported to fca now

5 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

This company is pure fraud

This company is pure fraud. in addition to charging an absurd subscription fee, in which the customer only realizes that they have signed up when the money leaves their account.
On the 12th I sent an email asking for clarification and my refund, of course. On July 13, they responded that the service had been canceled and that they had not charged anything. I sent proof of withdrawal from my account. Since July 13th I have not received any response from them. Such was my surprise, I realized that on August 14th they charged me even after the email canceled the service.
I am waiting for a response about my refund worth £59 but of course no one responds.
I will only have a response when there is an official complaint.
I will go to FCA, because i want my money back. I would advise other impacted to do the same.

12 juillet 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

MONSTER SAVINGS SCAM

The company purports to assist with loans, which generally pray on the vulnerable. Then charge £29 for a membership fee for a loan that wasn't even accessible. I contacted monster to find out why this was the case but to no avail, with no refund offered, being told it was out of the 14 day policy period. I dont have any email or any other record of signing up to monster, nor any communicarion from them. The only reason I knew they had taken money was when I saw it on my bank statement! An absolute scam that prays on the vulnerable in times of need AVOID!!!! I'm going to the FCA. I would advise other impacted to do the same.

1 septembre 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

Not enough reliable

Monstersavings thanks for your message and please be more careful and transparent with your customers regarding your policy and how are you charging on the Bank account. Thanks for your understanding.

29 août 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

If I could give zero I would!!

If I could give zero I would!!! Cancelled service but still took £29.50 without me saying so!!! Email address on their website doesn’t work and just pings email back to me!! Complete fraud and a disgusting company

29 août 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

It’s absolutely disgusting

It’s absolutely disgusting, taking money from people’ who need it. Then to say you are over your 14 day cooling off period and will not be refunded. The bank won’t refund me either as they say it was authorised? But I never authorised anything. I want a refund TODAY

25 août 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

Noté 1 sur 5 étoiles

Predators

I tried applying for a loan. Was asked to pay 14pence to verify account, and now I have been charged £29.50 1 day later. There was nothing that indicated that I was subscribing to anything. I'm struggling with money and an expense like this really hits the wallet. Vulnerable people are being scammed without even knowing. They then flag review as not genuine. Look at how many people have experienced what I have personally experienced. I also contacted customer services. There is not even an e-mail to clarify that I have setup any type payment with themselves for a subscription service. Their response was "we will send you one in 24 hours." Well if I'm honest, sending confirmation after the payment has been taken isn't exactly right isit? I would like to see any evidence of myself confirming I am willing to pay any sort of money besides the 14pence to confirm my details for a deposit of money to this company.

10 août 2023
Avis spontané
Logo de Monstersavings

Réponse de Monstersavings

We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.

We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.

Kind regards,

Customer Service Team

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