I never signed up for their service but the company tried to charge my credit card twice. Credit card declined both times fortunately. Scammers!
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Lisez les avis des autres
Rubbish Signed up on boxing day neverv eceived welcome enail with password tried numerous times to resolved also went on help option to register issue with no response only emails received have been... Voir plus
My Netflix stopped working and my internet connection slowed down to the point it was useless. And trying to cancel it is near impossible so I had to contact PayPal directly to cancel it as I couldn't... Voir plus
L'entreprise a répondu
Have taken repeated payments with no reply’s from support submitted multiple requests. I’ve reported to my bank for fraud as I have no active subscriptions but they continue to debit my account 4.99 a... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Making Security and Freedom Accessible for Anyone, Anywhere!
Coordonnées de contact
Royaume-Uni
- support@monstervpn.tech
- monstervpn.tech
1,4
Mauvais
82 avis
Aucun historique récent de demande d’avis
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Les gens ont aussi consulté
Beware!
I never signed up for their service but the company tried to charge my credit card twice. Credit card declined both times fortunately. Scammers!
21 septembre 2026
Avis spontané
MonsterVPN has mixed results
MonsterVPN has mixed results. On one hand, it offers good features like a simple interface and minimal speed impact. However, issues like poor customer support, billing problems, and missing instructions are concerning. Some users report a seamless experience, while others face unresolved problems. Decent service overall, but improvements are needed to earn full trust.
30 mars 2025
Avis spontané
It does not work
It does not work - I wrote twice, and you have not bothered to respond - it is a rip off as far as I can tell
16 janvier 2025
Poor wouldn’t bother
Poor dosent connect where I want it to and will not remain connected for more than 20 minutes
15 novembre 2024
Have taken repeated payments with no…
Have taken repeated payments with no reply’s from support submitted multiple requests. I’ve reported to my bank for fraud as I have no active subscriptions but they continue to debit my account 4.99 a month.
12 août 2022
Avis spontané
Reliable service
Reliable service, fantastic pricing. Ease of use makes MonsterVPN my preferred VPN provider.
9 juillet 2021
Easy to install and use.
1 juin 2021
Excellent service
23 mars 2021
works very well ty
10 novembre 2020
It is everything I need
23 octobre 2020
It didn’t work not given me what I…
It didn’t work not given me what I wanted at all. No more links , streams everything else on my end good.
28 septembre 2020
Avis spontané
Unable to get it to work
25 août 2020
Avis spontané
Réponse de MonsterVPN
Hey Donald, really sorry to hear that. I can see you actually cancelled your subscription 7 minutes after signing up so probably didn't have chance to try it out - feel free to send us an email at support@monstervpn.tech and we can help you get it all working smoothly. Many thanks, MonsterVPN
Fantastic VPN really simple interface
Fantastic VPN really simple interface, I've been using Monster for just over a year.
Only had a couple of issues and it turned out that was a windows update problem however the support team were really quick and extremely helpful.
Worth every penny.
24 juillet 2020
Avis spontané
Top vpn work well can pick you country.
24 juillet 2020
Avis spontané
no problems at all
22 juin 2020
Avis spontané
For the 2nd year in a row they have…
For the 2nd year in a row they have taken money from my account and ignored my emails to return my money.
Scheisters!
11 avril 2020
Avis spontané
Réponse de MonsterVPN
Hi Tammy,
Our website shows clear instructions of how to cancel your subscription if you do not want to continue using the service. Unfortunately as stated in the terms and conditions that you have to agree to when signing up, we are unable to offer any refunds for subscription payments, and this is why we make it as easy as possible to log in and cancel your account prior to your renewal. I can see you have now cancelled your subscription, so once the current billing period has ended, you will not be charged again.
Kind Regards,
MonsterVPN
My Netflix stopped working and my…
My Netflix stopped working and my internet connection slowed down to the point it was useless. And trying to cancel it is near impossible so I had to contact PayPal directly to cancel it as I couldn't get a response to my emails. I'd give no stars if I could.
7 avril 2020
Avis spontané
Réponse de MonsterVPN
Hi Neil,
I am sorry to hear about the issues you have faced with the service. All emails and support tickets go through our helpdesk system, and unfortunately I cannot see any emails/tickets from yourself, and I can also see that you actually cancelled your service only 39 minutes after signing up while still in the trial period.
To confirm, the link to cancel your account is actually in your welcome email, and is also one of the Featured Knowledge Base articles on the first page of our Helpdesk system - https://monstervpn.tech/helpdesk/
I feel this feedback is unfair based on you only using the service for a very short amount of time and us not receiving any support requests with the issues you were facing, as I am 100% sure we could have resolved this for you if we had been given the chance.
If you would like another trial of the service so we can get you up and running, please feel free to get in touch with the support team and we will be more than happy to help.
Many thanks,
MonsterVPN
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