Monterrain Avis 

Waited a month for a return to come back to me, so far

Wait hours for answers online chat (still not spoke to anyone there)

They don't actually read emails and just replying saying whatever

THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED DELIVER A BIRTHDAY GIFT OF A VALUE OVER £200 TO A DOGS ENCLOSURE 3 DOGS WERE THERE AT THE TIME AND PRESENT ON THE DELIVERY PHOTO IT WAS NOT A CHOOSEN SAFE SPACE FOR DELIVERY IT IS OUT OF BOUNDS TO PUBLIC. I CAME HOME TO CLOTHING CHEWED AND MAULED. VERY UPSET. MONTERAIN AS REFUSED EXCHANGE ALTHOUGH TRADING STANDARDS STATES UNTIL THE PARCEL IS ACCEPTED BY ME THE RESPONSIBILITY LIES WITH THE RETAILER. I AM GOING THROUGH TRADING STANDARDS NOW AND I WILL DECLINE THE PAYMENT THROUGH MY BANK RAISE A DISPUTE I SUGGEST YOU ALL DO THE SAME

Customer service is probably the worst I have ever experienced. We received a backpack with the logo upside down and customer service is basically bots that send you round in circles! Very frustrating company to deal with.

Absolutely shocking customer service . Was given a return label to use to return a faulty back pack for inspection at their warehouse. I had proof of return and an email from Monterrain advising my item had been received and inspected at their Warehouse and deemed it to be not faulty so they would return it. My back pack was never returned to me and now Monterrain are saying they never received it and if it’s lost it’s not their fault and they don’t owe me any kind of compensation. How can that be the case when I used their contracted courier and label for the return. Shocked that they are taking absolutely no accountability for the lost back pack and they provided contradictory information about receiving my return !

Sport socks from monterrain are useless. Day one, holes. Stick to Nike dri-fit.

Utter disgraceful company. Parcels delivered by the crooks at Evri. Driver said he tried to deliver but i was in all day with a porch unlocked. Tried to contact Monterrain but they only have a usless caht bot that doesnt ever resolve your query. PLEASE AVOID THESE CLOWNS

Dont bother. Everything is way off the correct sizing. I bought over 240 pound outfit for none of it to fit. They say its xxl but didnt even fot my teenage son who is normally a large. They wont be around much longer because they are loosing that much custom

The worst customer service I have ever dealt with. My parcels were showing as delivered but I didn’t ever receive them. Was basically called a liar and they are refusing to refund my orders. My son’s birthday presents, which I am now out of pocket for. They have a legal responsibility for orders, but completely dismiss this! Appalling!!!!!

Poor quality poor customer service , better brands about for same price sliders falling apart short zips breaking avoid avoid avoid !!!! Absolute garbage

These lot are scammers. They are denying that they use a certain parcel delivery company even though they sent my parcel with the parcel delivery company they are denying that they use. You have took my money and I even sent back the item and months on and you have still not done anything about the situation. It's through Clearpay so it's even harder to track you down so now I've contacted my solicitor to take further action. This was s theft!!

Worst customer service I have ever experienced in my life. Left me short half my refund. Three out if the six items where out of stock for an exchange sent me back another refund receipt with all the items marked cheaper then what I actually payed. Going around in circles with live chat and emails. So incompetent it’s unbelievable.

Quality is 💩💩💩

Item immediately returned, buy at your own risk 🤮

Dont know if i have bad luck but my initial order didn't progress with evri and I emailed them after 5 days had passed but I was to wait until 7 days was reached which I understand as delays can happen.

7 days pass no further progress sent a replacement with dpd next day delivery now 48 hours and ive not received the delivery for the replacement.

Feel at this point a full refund should be issued as for 2 failed delivery attempts monterrain need to change delivery partner. Had similar situation with a competitor delivery going missing with the dpd courier but monterrain have handled it better so far but it does need further rectified.

Don't use this company!! Returned all items one of the returns was through royal mail next day delivery signed for as the inpost had a technical issue at the time. Even though this company exsepted my parcel back I'm 56 pounds short because apparently one of the items went missing ! How dose this work when the parcel they received back had a picture taken on delivery and showed the parcel had not been opened or tampered with.

I also need to add the quality of the clothing was absolutely horrendous it stunk of a chemical plastic smell from the polyester which I have never experienced before with polyester clothing and after just 1 single wash the logos peeled off and this was on a 20 degree wash !. I wished I read the reviews before purchasing I really do the customer service is absolutely awful too I have returned every single item I purchased which was 543.98
I have been refunded 487 how does that work ? ! Awful company avoid at all costs unless you want chemically smelling clothing logos peeling off and your money being stolen ! Awful company

I did an order with monterrain for over £260, the order has been marked as delivered by Royal Mail, although I cannot locate my parcel anywhere, monterrain have refused to refund or replace my order as they deem to have been delivered safely, which apparently was delivered outside of my house, they will not do nothing to help me in any way, so I have to wait 15 days at least to do a chargeback with my credit card, I’m so so frustrated, they have treated me like a criminal talking about fraudulent claims, but yet I haven’t got my order and they will not do anything 😭

Ordered a few things from here and everything that has been ordered has had a problem with the stitching…not a cheap brand either…spoke to customer service and absolutely terrible communication…again bought a pair of shorts put them on out of the packet and there’s a hole in them…terrible QC production!!

NOT GOOD ENOUGH!
I ordered a tracksuit for my son’s birthday, along with a bag. I received the order confirmation and also paid for next day delivery. The next day we did receive two of the items but a hoodie was missing.
Having then spent half an hour on live chat, during which I was treated like a criminal asking about investigations and future orders being cancelled. I was informed that the item was out of stock and a refund would be issued within 10 days.

Monterrain….. you seriously have to be better than this!

Avoid at all costs. Chasing a refund for items returned in January. I have spoken to customer service online and through email many times. Keep saying will process refund, but then just don’t. Anyone know the contact phone number for this company. Escalating claim and need phone number for form.

I don't know where these negative reviews come from, probably people stumbled upon advertising websites that are not official. I ordered from the official website and everything arrived quickly via Royal Mail. It's a great warm jacket for skiing and walking in general, very warm and beautiful. I ordered it at a discount and paid around £40.

Awful customer services and won’t accept liability for parcel that I’ve not received when EVRI have said they’ve delivered elsewhere