Monterrain Avis 

If I could give 0 star I would, all you need to do is look at the reviews here to know this company is shocking, package arrived with the wrong item they are saying they checked cctv in warehouse and the correct item was sent, that’s a cool story but doesn't explain how I received a clearly used hoodie. They fail to see it’s their responsibility to ensure I get what I ordered they have not supported me in any way and I’m out of pocket £160 customer service is non existent please don’t be like me and order from them much better and supportive options out there. Customer service representatives must be embarrassed about the emails they send offer no help what so ever and fail to provide any evidence that they apparently have after their non existent internal review. Joke of a company with terrible customer service greedy horrible company

I am absolutely furious and deeply disappointed with Monterrain. I spent £150 on a jacket I was really looking forward to, and what arrived was not what I ordered. I sent photos and explained everything clearly, but the customer service team has been completely unhelpful and dismissive, insisting they sent the right item when they clearly did not.

It’s shocking that a company like this refuses to take responsibility for their mistake. I feel completely let down, ignored, and out of pocket for something that isn’t even my fault. I trusted Monterrain as a reputable brand, but this experience has shown me they have zero accountability and no interest in actually helping their customers when something goes wrong.

Save yourself the stress — if something goes wrong with your order, don’t expect Monterrain to care or fix it. Absolutely disgraceful service

Just don't even bother with this company. Paid for next day delivery. 5 days later no items. Numerous back n forth auto bot emails and eventually contacted bank for refund. As the other reviews state. Don't bother. It's a nightmare

I own quite a bit of Monterrain stuff. I usually buy it in the sale, so it’s good value, it looks good, and the fit is perfect for me. I have no feedback on the website as I buy it in store. It washes well, just make sure you put it inside out and on a gentle cycle. I must have every colour in the t-shirts, some 3/4 zip’s, shorts, and windbreakers. Some of the designs are a bit busy, I prefer the plain stuff with the subtle logo personally.

For those that don’t know it’s Footasylums own brand. A rival of similar brands like Montirex and Reprimo with a name inspired by the other Mont brands (meaning Mountain in French). Montaine, Montbell, Moncler, Montura etc. Unlike those brands though, Monterrain is not a performance wear brand, nor is it suitable for mountain exploration. You’ll be alright wearing it around the Lake District in the warmer months, but please don’t think it will protect you climbing any serious peaks, or in freezing conditions.

If you want proper technical and performance clothing look elsewhere, but if you’re after affordable, nice looking, well fitted clothes for casual wear, light hiking or wearing to the gym - it ticks the boxes. Hope that helps.

Monterrain is a great clothing brand for sports/gym wear! Love the T shirts especially the Dynamic T’s. Fit is suberb! Only problem is that the writing has peeled on 4 t shirts after the first wash, despite following the instructions.

Horrible service paid €139 for a jacket that was never received! They sent a tracking number that didn't exist on the tracking sight than proceeded to say they missed packing the order now the order apparently has been lost in transit..bunch of fraudsters 😡

##### Had to take these crooks to court to get my money back and compensation.#####
I’d advise anyone who has had issues with this company to complain to Trading Standards then take them to court, it only costs around £20 and it’s all done online. You’ll get a refund of the money you spent with them, £20 court costs and compensation.

If I could give this company a lower score I would. I have shopped with this company for years for my lads spending thousands on their brand. This is the first time I have ever returned anything. I bought multiple items and wanted one returning (for exchange) for my son’s birthday. It was just outside the 28day window and they wouldn’t do anything! Their response to my email was minimal of we can’t do anything at this time. I contacted the online customer advisors who also said the same thing and just closed chats. Poor company! My money will be spent elsewhere. Never again.

Brilliant customer service from Mo at Monterrain had a faulty jacket yesterday 8th may spoke with him and got a new one sent out the straight away arrived 9th may

Had a few issues with delivery but this wasn’t the fault of the store . Evri is a problem .
I would like to say a big thank you to Tyler who dealt with my issue . I was making contact via email but Tyler made the effort to give me a call . He was polite friendly and understanding. He sorted my issue and apologised for someone else. He informed his manager of his concerns and hope they are dealt with appropriately. The level of customer service was fantastic and hope he likes overtime cause he should answer every query. Thanks Tyler x

The quality of the clothing is terrible. I've bought numerous tracksuits, t-shirts etc and logos have peeled off everything. Even in a 30 degree wash. Not worth the money.

So, I placed an order yesterday for a few items, after ordering I checked the reviews and panic set in. I honestly thought after reading the reviews my order wouldn’t arrive. I paid for next day delivery and my order turned up this morning. Really impressed with the quality and service so Thankyou

ordered a jacket and got no confirmation from company or bank, then reordered and explained why i ordered again and still wont refund me one set of p&p charges

Ordered a jacket for my son for Christmas, with in a month the zip has broken. They have come back & said as it’s out of 28 day returns period I need to send it back to be assessed by them if they can do anything. A jacket should last more than 28 days! Poor customer service & emails are less than professional! They will hit me up when they have decided what to do!!

I’d give them zero stars if I could! They messed up my order. It missed Christmas and now even months later they refuse to rectify their mistake. The took full responsibility, apologised and yet refuse to send the correct top for tracksuit. I’ve been talking to at least eight different people and each one is dumber than the next. Save yourself money and a headache and don’t buy from this company. Works out very overpriced; especially when you consider the sheer incompetence and lack of customer service.

Amazing tracksuit thank you for the product!

This company is a scam!!!
This company is a scam!!!! The products are of such poor quality. The material are of low standard. If you try to contact them they ignore your emails. AVOID BUYING ANY PRODUCT FROM THIS COMPANY

This company is a scam!!!! The products are of such poor quality. The material are of low standard. If you try to contact them they ignore your emails. AVOID BUYING ANY PRODUCT FROM THIS COMPANY

Shocking quality & shocking service.
I purchased coat £90 a few weeks ago and the Monterrain writing on the front is pealing off!!! Contacted customer service and been asked to send it off and wait for it to be received then a replacement sent out!!! It’s freezing so looks like we will have to keep the faulty one.
Now I can see why they have no clothing reviews on their website.

Terrible quality. My son has a down coat and the label has peeled off after four weeks, had a North Face one for 3 years and the label shows no sign of lifting at all. Rubbish.