Montford Co Avis 

Extremely disappointed as they are fake and my partner is not impressed as they are not as described. 3 weeks of wearing them his feet are socked all way through.

Montford & Co is fake. Shoes are fake material and huge. Very clear support 'Olivia' is AI. Return? Impossible. Cute shoe for my daughter's wedding is instead a waste of money. Any 5 star on this site must be fake. I am offered a gift card, no return. Product quality so bad not interested.

Following up on earlier review post where I was asked to respond back with more information- order number 18041 was sent back to address to recieve full refund from this company- to my horror it has been returned back to me today, I am beyond furious with this company. I have emailed numerous times to request a refund and read companies policiesas per below-
Key Information:
Return Period: Items can be returned within 30 days from the delivery date.
Restocking Fee: No restocking fees are applied.
Refund Time: Refunds are processed within 10 business days after the returned item is inspected.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
Refund Information

Processing Time:
Refunds are processed within 10 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method.
Refund Confirmation:
You will receive an email notification confirming the refund, including details of the refunded amount.
Estimated Delivery Time
United Kingdom:
Standard Delivery: 5–7 business days (Monday to Friday).

Returns & Refunds
For details on returns and refunds, please refer to our Returns & Refunds Policy
Sorry to say for anyone who tries to follow this process but it simply is a load of trash. If this company has any morals it would look up my order number and see sense refund my money ASAP- to anyone else please stay away from this company they are deplorable

This is a Chinese company. There is no possibility of returns. Returns would have to go to a remote part of china and your shipping will cost more than your items. I asked if this was a Chinese company before ordering and they said no . They said they were in the Netherlands. So if you are willing to buy items you will not be able to return , then you can risk it. But it’s not great quality either. My lesson is to stick to well know Uk brands. Some of the Chinese brands pretend to be London based too. So from now on I’ll only buy H&M, zara, next, Asis ect

Horrible experience. First of all the delivery was really late, then when it arrived, the quality was very poor, not as advertised at all !.
I tried to return the items but I'm not getting any response back from them. Only offered a gift card.

I tried emailing them from another account and still can't get any answer from them. It's like they run away from any request for a refund !!!

DO NOT BUY FROM THIS WEBSITE

Size too small, quality is terrible and not fit for purpose. I have sent email asking for how to get refund and not to pay postage if return as goods are not fit for purpose

Would give this company a 0 star score but unable to
Items purchased were not recieved as expected looking cheap and tacky and way off the pictures we seen. Had boots for Christmas offered a gift card only with no details of refund for first pair. Ordered second pair and these were worse! Now needing to send back and only have gift card back for second pair as outside th 30day window for first

Poor quality, no response to emails requesting details of how to return as per directions on the site. Do not use this company!

Same experience as others. Ordered boots that were advertised as leather. When they came they were poor quality material and did not fit.
I was told I would need to return them to their warehouse in China and pay for tracked delivery.
Finally managed to get a 25% refund without sending them back.

I have edited my initial review - originally I was very unhappy with the product and service received from Montford ... but they reached out to me after reading my review and have credited me with a full refund and a sincere apology. This does not detract from the fact the shirt I received was polyester not 100% linen / that they are misleading in where they are based / the sizing is on the small size for UK buyers ... however, TG has been polite & professional on behalf of Montford with an apology and refund handling and I appreciate that.

This site is an absolute sham, con artists, daylight robbers hiding behind stolen images and dropshipping! Please don't buy if you're thinking of buying, shop on Amazon even Temu instead! Their advertising is misleading, high quality pictures on the website Vs rubbish quality delivered. Delivery was late, was from China, and was extremely poor quality. When confronted via email they want you to send the item back to their 'international shipping warehouse' in China! At your own expense no less! Finally managed to get 50% refunded, and a 25% discount on my next purchase... As if I'd buy from there again. Please save your money, shop elsewhere!

The products (when they arrived) were lovely - nice quality. The disappointment was in the delay of delivery. However they did send note apologising it was delayed.
i will definitely use them again - but allow a much longer delivery time

Received shirts that were off size and thin, I returned them and they have sent back my return, I have received no correspondence or refund, absolutely shocking quality and customer service

Ordered wasn't told were coming from china !took ages to come and as I expected when Found out were coming from china a load of rubbish ..no return details and ignoring emails ! I am an OAP and can't afford to lose £95 ! Disgusted

Bought a pair of “leather boots” website never said they were being shipped from china, we we eventually got them they were not leather, so small a child couldn’t fit in to them and when we asked to return them, they only offered a voucher for a new purchase or to return with us covering the cost!
So not purchase from them as products are substandard and customer service is non existent!

BE VERY COURAGEOUS OF THIS SITE. I ordered 2 pairs of boots including delivery protection on 30/12/25. Total cost £95.90 for two pairs of boots. This was after checking their return policy. Site seems legitimate. However 10 days on I still haven’t received any goods and have had one email on the 5th Jan saying there was a problem with delivery but it was definitely on its way. The following day, tracking shows delivery to the USA. I am in the UK. The site is misleading as it states returns to the Netherlands so I assumed that was where the company was based. I emailed the support address on 8th Jan asking for a response within 24 hours and considering the time difference this should’ve been possible. The only thing I have received is a promotion email. I am now in the process of reporting this to my bank as fraudulent/scam

Took ages to arrive and were then the wrong size. Returns process too complicated.

Awful quality, highly recommend you don’t purchase anything from this company. If you want to return the goods the costs are extremely expensive to ship them to China

The boots were very poor quality when they arrived and did not fit true to size. They did not reply to my email requesting a return, so I used the address provided in the parcel. I sent them tracked but they refused the delivery and said it was the wrong address.

I chased it after a month and emailed back and forth endlessly with a useless woman called Olivia from customer service who didn’t seem to understand anything. Then she said it was too late as I had gone past the return period, despite having been chasing it for a month.

I would strongly advise you not to buy from them. It’s clearly some kind of scam and I’m never going to see my £50 again and haven’t had the boots returned, so they obviously kept them.

I ordered riding boots for my daughter they took 11 days to arrive missing Christmas, when opened the quality was very poor and certainly not safe for riding. I asked for a refund and was sent an address in China to return them at my cost. This does not reflect the website which says returns are to be sent to the Netherlands and full refunds made in 10 days. I wish I had read the reviews before placing an order.
The reply from the company below is misleading they already have all the details and I have contacted them several times, stay clear.