Montpellier Appliances Avis 

My tumble dryer has just been on fire at the back!!!! So lucky I checked it !! Actual FLAMES !!!!! Absolutely shook up !!!!!

Apart from the lady at the end of phone not understanding the urgency of my phone call to them regarding delivery time we are very pleased with the drier and the delivery men, polite and helpful.

Montpellier manufactures and sells substandard electrical appliances that come with a two-year guarantee which they entirely disregard should it be needed. At every turn they will obfuscate any enquiry or claim. The Montpellier fridge that I bought just over a year ago, and which has been kept in pristine condition, has never been very cold, but just about adequate, but then it stopped working altogether. When this happened I completed the online enquiry form to arrange whatever service the two-year guarantee supposedly includes, but no response was received. After waiting a week I telephoned Montpellier. Although it was difficult to get through, I persevered and after several attempts managed to speak to someone, who gave me an email address to forward proof of purchase. My email was quickly enough acknowledged and I was told that a service engineer would be in touch by the end of the next working day at the latest. This never happened. I waited another week, and tried once again by email. Again promises were made that an engineer would be in touch. They were not. Another week, another polite and patient email, no response at all. I then tried the online contact form, which to my amazement eventually received a response, with promises between several people at Montpellier that, again ‘an engineer would be in touch’ by the end of the next working day. Of course, they weren’t, but whoever was involved in these brief and clumsy emails did give a commendable performance and I thought perhaps something might happen this time. But another week passed, another email was sent, and no response. It’s all very tedious and seems purposeful on their part; there’s no reasoning or excuses and certainly no apologies. I eventually just had to buy another fridge, not Montpellier this time of course, and an expense I really could have done without. A fridge is not a luxury - it is a fairly essential item to modern living. This happens to be a second fridge for me, not my main fridge. However this was never disclosed, nor was I asked whether there was anyone vulnerable in the household or the need for medications to be kept at a low temperature, and many people do have such needs. Montpellier and their ‘service’ is appalling and I am surprised to see anything other than one-star reviews on here, because certainly reviews on Google paint a very different picture, and I wish I’d had the sense to read these last year, as I would never have purchased anything from Montpellier.

I bought a fridge freezer and washing machine having never had appliances from Montpellier before but i liked the retro style.
Both are great, the washing machine has some good functions and they look good.
Customer service has been brilliant, especially Carin who was knowledgeable and efficient.

It was delivered on time, it was fitted very quickly and it was tested before the engineer left.so for me it was top marks. Many thanks

This is an appalling machine. We were not around when it was installed as second home so no 1 month’s grace. When I came to use it, it scrolled through languages and wouldn’t accept English- a precursor to it working at all. Had to have the control unit changed before it would even tumble dry. Even now it puts on a child lock without any input from me- no children in the house. Quite often it takes me some time to get rid of the child lock with a new session. Tonight I’d taken off the child lock and watched as it put it on again - I didn’t touch it- and then take it off again. Don’t buy- it is rubbish!

Bought a house that already had a Montpellier washing machine in it. Bag of crap. Washing came out dirtier than it went in. Got rid & plumbed my Bosch in. So much better, it’s like night & day.

Purchased a Montpelier cooker 15 months ago for my elderly relatives. Had nothing but trouble, poor service to obtain replacement parts and finally stopped working. Engineer said take to the tip, broken beyond repair. Cost £489 and lasted 15 months. Appalling !!

I am extremely disappointed with Montpellie appliances. I own an oven made by Montpellier, and when it recently needed a replacement part, I reached out to them for assistance. I provided them with all the necessary details about my appliance, including the model number and serial number. Despite this, I was informed that the part I need is not available anywhere.To make matters worse, they made no effort to suggest an alternative or a generic part that might work. It's frustrating that a company producing appliances wouldn't ensure the availability of essential spare parts or at least guide their customers on how to resolve the issue.The lack of support and customer service is very disappointing, and I would not recommend purchasing from them if you expect any kind of aftercare or assistance with parts. I now have an unusable oven and no clear solution in sight, all thanks to Montpellier's lack of concern for their customers.

Easy to set temperatures for fridge & freezer.

Past from person to person
In the end got frustrated
They are a wast of space.
Will never use them again

I made a big mistake buying a Montpellier dishwasher, I registered it straight away and took out an extended warranty. The minute I went to use it the machine beeped throughout programme, I phoned Montpellier but found them unhelpful and rude. So I phoned were I bought it from, DB Domestics, who in truth should have just swapped it. They said we are the company they use for repairs anyhow so we will deal with it. So there a year of torture has started, it never goes more than a few weeks without playing up, they have just put a new PCB board in it. Apparently I am now to wait for a part that is out of stock because Montpellier will not give an uplift code so I can have a new machine, which is annoying as it never worked in the first place!! Just avoid Montpellier

My drier caught fire within in 2 minutes of a cycle according to the fire brigade due to an electrical fault

My appliance was less than 3 years old and cleaned after every use - there was no lint present.

It was only because I forgot something in the kitchen before I went upstairs that my house didn't burn down. Mine was a portable drier that I had right by the back door so I was able to lift it and move it into the yard while it was on fire to prevent damage to my property.

To add insult to injury, Montpellier refuse to refund the appliance. They took over their own 2 week deadline during which the appliance - which was left in the alley behind my back yard by the fire service to prevent damage to my property - was removed. After it their 2 week deadline they asked to collect the appliance which was no longer available and on this basis they won't refund.

I am mentally disabled and the inconvenience of not being able to dry my laundry or afford a new drier is having a severe impact on my routine and mental health. To get a refund I am having to go to a claims company which is stress I don't need. I am also going to the press because I think the country should know that Montpellier are negligent and dangerous.

Their machines are dangerous, they refuse to take accountability for fire risks and their customer service is terrible, AVOID AVOID AVOID

Annie the customer service agent I spoke to was so helpful this morning. Sent her a pic of gadgets that came with appliance no idea what they were for. Bless her she looked it all up for me and found out their uses! Excellent service!!

Asked for some product information and the very helpful customer service desk lady had to go away and ask. She was delightful, helpful and rang me back when she said. Excellent support and the product we bought as a result is excellent. Thank you 😊

There was a minor issue with a new product regarding packaging of a product. Not only did Montpellier acknowledge that they knew about this issue, they (Carin Gormley) ensured that I would be supplied with a product free of charge which would rectify the issue.

contacted Montpellier Appliances today to register my appliance,i know it should have been done sooner but i work away alot so i dont remember to these things, i did this today as i had a problem with the appliance yesterday 28/07/2024.
i was then given a number to call for an engineer to arramge for the appliance to be look at as thier was an error code ( E4) this morning i found it had leaked water onto my kitchen floor, it was a long winded process i also gave the serial number and other details in which i was asked to send proof of purchase but not where to send it i thierfore ended the process as i got the impression that i was not going to get an engineer callout to sort the problem out for a appliance that is not 6 months old.
i have therefore removed the appliance form my kitchen and will look at buying a new appliance by the weekend.

colin

I bought an under counter red Montpellier in March 2022 from Currys online and also paid £50 to extend the 2 year guarantee. Just as well because exactly 2 years and 3 months later in June 2024 the compressor stopped working, the parts were unavailable and under the extended guarantee policy Currys wrote it off. They sent me an E-gift and I ordered a replacement the same Montpellier as before because the size and colour was what I wanted for my kitchen. When the replacement arrived on the front of the brand new fridge freezer were 2 large marketing labels, not the easy-to-peel-off type, but firmly glued down and attempt to remove them left glue and backing paper residue defacing the brand new fridge. Currys sent a second replacement and that too bore the exact same marketing labels that even the delivery team were unable to remove. Both replacements were taken back and when Currys said it appears all these Montpellier fridge freezers stocked by them carry the same labels I decided that enough was enough. Therefore BEWARE if you're thinking of buying a red Montpellier Retro MAB2035ER in my experience they're more style than substance, because a) the compressor stopped working just 3 months outside of the 2 year guarantee period and b) if what Currys said is true and all of this model of Montpellier are sent to them by the manufacturer with the same defacing glued down marketing labels that I experienced, all I can say is what idiocy!

Prompt service when registering my new tumble dryer. Online registration didn’t work properly so I sent an email & received a prompt response