Very poor after sales service Had an issue and following their advice which went completely wrong they ignored my numerous emails. Business Telephone numbers also do not work either. Seems they are... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered my first ever E-bike at the top of my small budget, had a couple of chips so was a bit disappointed on new bike day. Joel was amazing, explaining the policy and doing what he could to make sur... Voir plus
L'entreprise a répondu
Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one... Voir plus
L'entreprise a répondu
Bought a pure escooter from moose for my sons birthday, condition said fair but it really was in better condition than I thought. Everything works as it should and a slight issue with pin code was swi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de scooters
- Magasin de vélos
- Magasin de moteurs électriques
- Magasin de vélos d'occasion
Écrit par l'entreprise
Moose is the UK's largest E-Scooter and E-Bike Refurbished retailer providing trustworthy & cost-effective solutions to your transportation needs. Moose is an offical Approved Pure Electric reseller using genuine parts to refurbished all of their electric scooters. All their electric bikes and electric scooters have passed through a rigerous 97-point checking procedure and sold complete with a warranty to ensure they are ready to ride.
Coordonnées de contact
Unit 3, Brassmill Lane Trading Estate, BA1 3HZ, Bath, Royaume-Uni
- help@moose.co
- moose.co
4,3
Excellent
2 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great all round experience def recommend
Great communication, fast delivery great info, great scooter
9 août 2024
Réponse de Moose E-Bikes & E-Scooters
awesome feedback, thanks so much Tammy!
Réponse de Moose E-Bikes & E-Scooters
Thanks so much for the feedback, we try and make warranty claims as smooth as possible
Best customer service
I received my scooter, and it's in great condition. Although there was a delay with the delivery, I contacted customer support, and they were very helpful in explaining the issue. They also assisted me with a problem I had connecting my scooter to my phone, and now everything is working perfectly.
12 août 2024
Avis spontané
Réponse de Moose E-Bikes & E-Scooters
Thanks so much Wade, the whole process was a pleasure 😊
Great service, but..
I was very impressed with the service and speed of the basket, but was disappointed when the security tag was still attached.
31 juillet 2024
Excellent service
Excellent service, great item and best price.
Bryony was a real help sorting out my order.
Would certainly recommend.
7 août 2024
Réponse de Moose E-Bikes & E-Scooters
Thanks so much for the excellent feedback- we're glad you think so!😊
Réponse de Moose E-Bikes & E-Scooters
aww thanks so much Gary! 100% recommend you asa customer 😆
Réponse de Moose E-Bikes & E-Scooters
Thanks Angela, perfect for all this sunshine! :D
Poor packaging and customer service
Though the escooters are refurbished they would still need to be treated an packed properly.
Mine was just put in a big box where one of the reflectors broke (probably during the delivery process) and probably other scratches occurred (can't double check which ones are new or were already there).
Quite disappointing.
5 août 2024
Réponse de Moose E-Bikes & E-Scooters
Hi Miguel,
Many thanks for your review although we do apologise for the issue you experienced.
We have been in touch with you to present you with some solutions to get this resolved. We look forward to hearing back from you soon and ensuring we sort your issue asap.
Best wishes
Moose Support Team
Nice bik
Smooth sale although fed ex didn't deliver on the appointed day and failed to keep me undated .
Moose we're fine .
6 août 2024
Réponse de Moose E-Bikes & E-Scooters
Hey Michael! Thanks so much for the 5 stars 🤩 and cheers for understanding that our courier's schedules aren't always something we can control!
Réponse de Moose E-Bikes & E-Scooters
Cheers Tracy!
I made an enquiry about a feature on…
I made an enquiry about a feature on one of their electric scooters! I had a speedy reply from Joel at Moose. My query was answered to my full satisfaction. Very happy with their friendly Customer Service 5*****.
🙏
8 août 2024
Avis spontané
Réponse de Moose E-Bikes & E-Scooters
Thanks so much Rachael! We're glad we could sort it speedily for you ⚡️
So happy with my purchase …
So happy with my purchase and the customer service is the best I have had will definitely buy again from these
7 août 2024
Avis spontané
Réponse de Moose E-Bikes & E-Scooters
Thanks so much Stuey! That really means a lot
Réponse de Moose E-Bikes & E-Scooters
Thanks for the five stars Clement!
Great customer service and after sale care 110%
I had faulty charger and they responded fast and sent me a replacement straight away there diamond service is amazing and I’m one happy chappy Gary.
5 août 2024
Avis spontané
Réponse de Moose E-Bikes & E-Scooters
What awesome feedback Gary! Three diamond customer!! :D
Thanks to Moose bikes
Thanks to Moose bikes. I am very pleased with my 1st ebike
Good on price and product.
31 juillet 2024
Réponse de Moose E-Bikes & E-Scooters
Thanks to you Steven! Glad you're loving it
Réponse de Moose E-Bikes & E-Scooters
Cheers Tom! 😊
Réponse de Moose E-Bikes & E-Scooters
Awesome, hope to see you again!
Staff all very helpful
30 juillet 2024
Réponse de Moose E-Bikes & E-Scooters
Thanks for the five stars! :D
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.