Morgan Sindall Property Services Avis 

This is the second time there's been a no show for repairs. Last time my husband took the day of work to be home for the repair and no one showed up or called. After leaving a review on here I had a call to say it was going to be done today. But I've just found out from another trades man that it's been changed again. I call Morgan Sindall to speak to a manager only to be told there's none available. What a joke. My husband has now taken 2 days of work for this job

Like everyone else leaving reviews, failed roof repair the first time very laurel and hardy approuch, multiple visits of people staring and doing nothing, first time around almost 12 months for a fix, always blaming scaffolding, apparent fix done, leak not fixed another 6 months into no repair being done... blaming scaffolders again. Almost 2 years for a repair so far, these guys deserve a Guinness World record for not doing work.

Two workmen arrived at my 4th floor property to clear my front and back gutters with NO EQUIPMENT,not even a ladder and not surprisingly said they couldnt carry out the work,then they left.
No doubt they are earning money for this little double-act. And no doubt I will have to wait another year to get my gutters seen to. They claimed they dont have a power washer,but I have seen them use it.

Just to add that this week, for the umpteenth time, I waited in all day, only to get a call at teatime saying they weren't coming and won't now come for another 17 days - for a fault that they've failed to fix 3 times already! If they do bother to turn up to the latest appointment, that will be 4 call-outs for a very small fix, over 54 days!
I guess I should be grateful they bothered to call me this time - usually, I wait all day and get no all to tell me that they've casually cancelled.
No thank you re your reply - I've spent enough time dealing with your company! I've listed the numerous issues here, so there is nothing to discuss - fix your systems and train your staff! This happens with every single phone call so you must know there's any issue!
I agree regarding the text link - it has never worked!
Further, their phone staff need a huge amount of training and a far better system! I spent 26 minutes on the line, most of it on hold, while a pedantic older man spent ages just trying to move an appointment - not a complicated task at all!
I spent 7 minutes on to them this week, just trying to book the third callout for the same job, which should have been done properly first time!
Where do staff go while we are on hold? Do they have a nap? What on earth are they doing that takes so long?!
Even more annoying is when you call about a failed job, so you click the number for 'existing repair', only to be told it's a new repair but no, they can't possibly put you through! You have to hang up, redial, and go through the whole rigmarole again!
All of this is down to bad systems and training, which is down to bad management!

This company is a total Failure. The staff should join a Circus. Either they Don't want to do the job they applied for or they are deliberately torturing the customers. No job is ever done 100% Right. Then they take you round in circles. The supervisors are overwhelmed with running up and down and totally unable to get the job done correctly very many at times just guessing the job as they are in the fields.

I can honestly say well Done MorganSindall property services you sent a young lad who did the job well efficiently, really polite, really helpful, and for the first time in my entire existence a workmen who cleaned up after himself and didn’t leave the mess behind.
you should be patting this lad James on the back because it’s the likes of him that will give you the good reviews.
I can honestly say my every other interaction with Morgan Sindall has not been great.
I am disabled you’ve been dismissive and unhelpful and didn’t do the job properly in the first place congratulations for the lad that you sent to me.
He is wonderful. James deserves an absolute pat on the back. He did a wonderful job and I am very very grateful. Thank you. Be Proud to send him out on jobs. Very good.

Pete and seth turned up to replace the glass in my front room doors absolutely brilliant employee's despite many issues with the job they were professional and left the job clean and tidy an absolute credit to your company. Northern Lincolnshire engineers

The link to your text messages doesn't work. You already know this because I have informed you on several occasions.

Further to my review and in response to your reply I will clarify - on accessing the link I receive the following message "404 Aww Houston we have a problem" alongside a cartoon cat stuck upside down in a jar with the words "we looked everywhere" at the foot.

12th August. In respect of your reply - I CANNOT make it any clearer, your link does not work for the reason I have already outlined. You also gave me a phone number that I appear to be blocked from calling - 0800 833160

Used to be a good reliable company before Brexit and freedom of movement within Europe to the UK was stopped. Now don't seem to have the manpower to do the jobs and very often customers/tenants are let down by no show Maintenance Operatives and have to be re-scheduled. The employees do seem to be overworked.

Lately my tap has been acting up and when I had contacted them to fix it , they came early and did it within 10 mins!! (Now it works as good as new) This is not my first time contacting them to fix something seeing as every time they do a job well done.Today an employee called Lee fixed my tap and I really want to thank him and his whole team,I really appreciate your efforts and help to always meet your customers needs.10/10 would try again

In summer of 2022, I was contacted by Morgan Sindall in regards to the insulation of my walls and windows in my property. After a visit from 2 surveyors and the resident liaison I was told work would commence within the next month (March 23). After 5 months of no contact, I have now been told that works can not be carried out on the property due to issues with the window frames. I have now been pushed back to the start of the process and told that the works will not be done until the summer of 2024 at the earliest.

I am a disabled woman who has been made to feel helpless by the lengthy and inconsistent process over the past year. In addition, the people I have spoken to over the phone have been incredibly insincere, dismissive and unhelpful.

The customer service, length of process and lack of correspondence during this period has left me feeling distressed.

I would give zero stars if that was an option

I pay my service charge to the council who are the freeholders of my flat in Waltham Forest. The council has contracted Morgan sindall as their maintence company.

Over 18 months ago, I reported that water was coming through an electrical fitting in my living room whenever it rained. Despite this being over a year ago and there being multiple photos and videos of the damage and impact of this leak from the roof, nothing has happened and the problem is ongoing and worse than ever. I have been on maternity leave so have had time to actually call them repeatedly, however despite spending many hours of my life on hold trying to contact them, no one has been able to give me a timeline of when this serious maintenance issue will be fixed. Each person I speak to seems to have no record of previous conversations and refuses to put me through to a supervisor when they themselves cannot provide any helpful details on the case. They tell me they will ring back but never do. I think this company actually needs to be investigated by panorama or some kind of watchdog as they are simply refusing to do the work the council are contracting them to do, leaving residents and home owners with dangerous and stressful issues with their accommodation. Awful and seemingly getting away with it.

Emergency appointment, original contractor didn't turn up. Second contractor Steve came out and tried to fix but didn't have the part as was late evening. He came back first thing this morning to sort out before I went to work. Can't thank him enough, so helpful.

I am not sure if this company can provide any services! They created a job, scheduled an appointment day. And never show up. What a waste of time!

JOB REF 3722250 .My father has been promised a replacement garage door for 5 months . He is 81 years old who loves his electric bike, uses it for shopping , hospital and GP appointment but getting it out of a his garage that he pays £20 per week for is almost impossible and really dangerous as he has to balance the door in one hand whilst putting up a plank of wood with the other to hold it up .
Countless phone calls and emails and they promise they are going to fix it but 20 weeks later still nothing .We are still waiting ............

I have been waiting on this cowboy company to replace my veranda doors for nearly 2 years , I live in a housing association home in North East Lincolnshire , this company are truly worthless, when I mentioned the housing ombudsman and solicitors on Wednesday morning an appointment was made for today to replace the veranda doors , if these people actually arrive today and they don't have my veranda doors to be replaced ,they will not get over my front door , and I will proceed with the housing ombudsman and solicitor.
And guess what ? They turned up at my home about 15 minutes ago with no veranda doors , door closed to them !
Do Yourself A Favour And Never Ever Use This Company , They Are A Bunch Of Cowboys .

Had a bathroom leak that has been leaking on our neighbours since April 6th, it’s now July 7th and still nothing has been done, constantly being told that someone will come out and either they come out and have to reschedule as something/someone else needs looking at it or they just don’t turn up at all

Morgan Sindall Property Services are awful. We are council tenants in Hammersmith & Fulham, they are contracted to carry out repairs. Since having our annual gas safety check on our boiler in February, we have had nothing but problems. We have now been left with no working boiler and have to rely on using the immersion to heat water. A costly, and not safe option, as I have to reset it every single day.
The sheer incompetence of their engineers never ceases to amaze me. One engineer, supposedly here to replace the flow switch, spent an hour and a half doing I don't know what, only to leave us with no working boiler and no new flow switch. The follow up appointment was attended by another engineer, who told me he had no tools and no parts and no idea what the job was about.
Engineers are cutting corners, not submitting accurate reports and not communicating to each other or to the main office.
Not impressed at all by this service. Letter of complaint being submitted today to them and the council.

My brother works for Morgan Sindall and our Mum is in hospital with Heart Failure. When he told management they did not offer any help or even comfort - and just said “oh right” and he’s later today being called into a meeting about 1 day sick he had off last week. What sort of inhuman robots are you employing as management? I did try to a call to speak to someone to try and help my brother but all your telephone lines cut off with a “write an email message”. Your company disgusts me.

This is the worst repair company ever. They hardly have appointments, I have had to wait months for appointments and then they cancel last minute on the day with no care for the fact that people take time off work. My last repair was cancelled because the person that was due to carry out the works was booked to be off that day. What a joke now I have to wait another month to have my door replaced! It fell off over a year ago. It’s been left in the hall way, it’s a fire door. I have had complaints from neighbours and the authority as it’s a fire hazard however I don’t have anywhere else to store it. The just left the door outside the flat and said they will come back to fix it another day because they didn’t have the parts! Why would you book a repair and not have the parts to carry out the job?! They also book in for a Job but never complete the work. My bathroom was booked to be tiled all the way to the ceiling today but they booked the wrong job and are deciding to tile half way. When I called them all the advisor could say is sorry there is nothing we can do about it. What’s been booked is what will be carried out and they refuse to direct me to the right person or manager. They just cut you off the phone and don’t try to help. Absolutely Horrendous customer service. I have wasted at-least 5days of my annual leave in the past year on appointments that never happen.