Poor fact sheet and product risk transparency e.g. if filtering on global fixed interest products, in most cases cannot see in what countries the “global” bonds are issued and the denominated currency... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The reviews of individual stocks, funds and ETFs are good. Their suggestions for investing are so-so, touting a good dividend payor who hasn't increased its divdend in years! But the real problem is... Voir plus
L'entreprise a répondu
Abysmal experience. New "improvements" were the opposite. They have no idea what advisors need. Inconsistent quality of data, brutal search refinement capabilities. Finally, I gave up. Went to canc... Voir plus
L'entreprise a répondu
Just deplorable level of customer service as a Financial Advisor. Links were constantly down to Custodian, and third-party vendors. Spent ALL of my time trying connect Morningstar back to vendors a... Voir plus
1,7
Mauvais
135 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
DO NOT SUBSCRIBE - You'll never get out
DO NOT SUBSCRIBE - They are one of those companies that make it as difficult as possible to cancel your subscription - they have conflicting information across the US and UK website, which seem to be different - its so anti-customer in this day and age its verging on criminal. I wish I'd read the other reviews on here that say exactly the same thing.
HAHAHA , they replied 6 years later , says it all really
25 février 2019
Avis spontané
Réponse de Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com or give us a call on +1 312 424-4288.
Thanks again for helping us improve!
Regards,
Morningstar
Some value, but very disappointed
I do use the premium version, and the analyst reviews are of significant value. Their ratings represent a good second opinion. However, I already have access to this same data through my broker.
I use the portfolio view to download a snapshot daily and use my own spreadsheet to manage my investments. The data; however, often has issues. I moved from Morningstar from Yahoo, but find Morningstar to have as many issues, even with a Premium membership.
Support is generally of no use. Sometimes when sets of data are missing (dividend values are missing from most/all equities) they reply after the data gets fixed in 3-4 days. Other continuing data problems have gone on for years, with support giving me nonsensical answers.
For example, they have continuing problems with showing the Dividend Amount (which is the Div/Share extended by the number of shares you have entered). It is generally just plain wrong. Elsewhere on their site, the Div/Share is correct, so they must have data problems within their site. I would actually prefer they just provide the Div/Share value, but that suggestion obviously falls on deaf ears.
My concern is about what other data problems exist that I don't know about? And bad information is worse than no information.
Although I keep track of my investments in the Morningstar portfolio, I have the functionality to automatically process income transactions (deposit the cash or reinvest) turned off, because of data problems. When transactions are wrong, it is much more difficult to manage than having this turned off. I just adjust the share amount and cash balance periodically.
Overall, there is some value, but I am very disappointed
16 janvier 2019
Avis spontané
Réponse de Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com or give us a call on +1 312 424-4288.
Thanks again for helping us improve!
Regards,
Morningstar
It is literally impossible to cancel…
It is literally impossible to cancel your membership. They don't answer mail or phone. I had to resort to blocking my visa card entirely and order a new one.
27 novembre 2018
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at retail-intl-feedback@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Morningstar false price data to trading platforms
Morningstar provides price data to several trading platforms.
Commencing 10/9/18 13:16 it has been sending false data that cancels stop losses as if they had failed by gapping. So far cancelled 38 times for portfolio of 20 because repeatedly replacing eg GAW
14 septembre 2018
Avis spontané
Réponse de Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
A substandard offering with terrible support
Morningstar customer support essentially ignored my written communication, providing telephone numbers I couldn't call, and made cancelling their premium subscription prohibitively difficult. The morningstar.com domain only handles companies endogenous to the US (only NASDAQ, NYSE etc. and US OTC tickers can be added to the portfolio) making it useless for anyone with an international portfolio. Lastly, the interface and system seems ancient and clunky. I wouldn't recommend Morningstar Premium to anyone.
1 mai 2018
Avis spontané
Impossible to cancel the premium (no response from support)
For a school assignment I needed a financial website database, so I decided to try out the 14 day free trial of morninstar. None of the excel addins worked on my windows pc and they did not even have mac support. It is impossible to cancel the premium once you sign up for it. I emailed the support few times and got no response (although they say we will response you within 24 hours). The website feels like a complete scam I have no idea how it is even a known website with a reputation. Do not use it for sure
I am still not able to cancel it I fear that they will charge me the amount at the end of the trial period which is crazy..
8 mars 2018
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at retail-intl-feedback@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
You need to call a support number in …
You need to call a support number in order to unsubscribe, which for me is a bad customer support experience. Not to mention that this was nowhere specified.
Aparently the confirmation mail came later, so I am still subscribed for one month.
The website has some good insights but the most interesting things are only for the biggest X companies in the world. The rest of the information can be found anywhere else for free. For me this proved to be useless but that is a matter of what you need.
8 janvier 2018
Avis spontané
Réponse de Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at retail-intl-feedback@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Decent online database of company financials
Decent online database of company financials. Figures are sometimes different to 10Ks and 10Qs but overall a very useful tool for research.
1 août 2017
Avis spontané
Cant unsubscribe easily, bad service center
If you accept premium subscription you can't unsubscribe online. You have to call their call centre have now been waiting for 40 minutes to do that. Unacceptable services!
27 février 2017
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at retail-intl-feedback@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Once You Are In - You Never Get Out
This on-line database of company details is very useful for my research. But they are charging me every month and I can't unsubscribe on-line, I haver to call a number in the USA instead. I am currently holding on the other line to the USA from the UK for 45 mins so far and still in a line. It's an outrage and exceptionally sharp practice. Outrageous.
4 février 2016
Avis spontané
Réponse de Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.