Morris Homes Avis 1 163

We visited The Grange, Formby this morning. Great customer service. Our sales guide listened to our requirements and showed us three potential properties, one of which we love! Friendly, professional, relaxed.

Margie was very pleasant and help and thoughtful towards out needs thank you

Visited St Mary’s Park today with my husband and met with Vic. We really enjoyed our visit, we found Vic was really friendly and easy to talk to. Nothing was too much for her and she explained everything well to us. She had great knowledge of the plot and properties she had available to sell. She ensured we had all the information and gave us literature to take away and refer back too. We would have full confidence in purchasing a property from her. I value someone who is upfront and honest, which Vic absolutely was. Highly recommend.

Must sing the praises of Carol and Vic at St Mary’s Park. Friendly, helpful, knowledgeable and nothing is too much trouble. With thanks for all the help, I&E

Came in for some advice and to look around some show homes. Was greeted really nicely by Vic who made us feel so welcome as potential first time buyers. Couldn’t have been any more help. Thanks a lot :)

We visited the Orchards and viewed the show homes with Rob. He was very thorough and professional. Answered all our questions with honesty and in details.

Our experience with Morris homes has been fantastic, Paula and Jo were very helpful from the outset and couldn’t do enough for us in our new home journey. They both helped us through the process by supported all our needs.
The whole process was very good and all the support is much appreciated.
This is our first move in 25 years and our last but we love the house. Thank you to the whole team for all the help so far.

Terrible aftercare service, the customer care team do not care about residents at all, and gaslight them when issues are reported. We have had issues with drainage and various residents have called - but they made it appear that each call was a brand new issue and had never been brought to their attention. We had to get the environmental health involved twice before they did anything ! We had raw sewage flowing down the roads

Called into Macclesfield sales office, and Wendie was very helpful really nice lady couldn't have asked More on advice she certainly is a good ambassador for Morris homes, looking forward to looking at the show House 👍👍👍👍👍

The Sales Advisor, Ann Parish was very knowledgeable & helpful and the property was very spacious & well designed throughout.

I purchased a 4-bedroom detached property at the Wintringham development in St Neots in July 2025. The total property value, including upgrades, was £550,000, with a 4% deposit contribution from the builder. While other developers on the same site were offering more incentives—such as free upgrades and a 5% contribution—I chose this plot because of its location.
Unfortunately, the build quality and overall experience have been disappointing. The key issues encountered were:

- A water leak from the ensuite, which penetrated through the ceiling into the kitchen.
- Extremely poor water pressure due to flawed plumbing design, making it impossible to use multiple toilets simultaneously.
- The absence of a hot water tank, which is unsuitable for a house of this size.
- A noticeable discrepancy in brick quality: the front-facing properties use higher-quality bricks, while the rear-facing ones (including mine) have visibly poor bricks with multiple fire cracks.
- A lack of accountability and professionalism from the site team during the construction phase.
- Even with an upgraded kitchen, the brand-new NEFF washer-dryer was faulty from day one and performs very poorly—easily one of the worst dryers I’ve used.
- Poor finishing throughout the house, including outdated full-pedestal washbasins that do not align with a modern, upgraded home.

While some of these issues were addressed after we moved in, many resolutions were made with compromises rather than proper fixes. Major concerns remain unresolved—most notably the poor water flow in the upstairs toilet and persistent noise from the heating system beneath Bedroom 2 whenever it starts.
Overall, the experience has fallen well below expectations for a premium-priced new-build property.

We had a very pleasant and informative visit to The Meadow. Wendie was knowledgeable, friendly and very professional.

Visited Houghton Grange. Kim and Ruth were outstanding. Wonderful houses and amazing customer service

The customer service by Hannah (at the Rivington Park sales office) was top-notch. We were guided properly on the options of houses available and need to carefully make a choice.

Also, the briefing session before reservation was splendid as it took us through entire site plan and housing design amongst other important details.

Wow! I went in to ask a load of a questions and 'Jules' could not have been more helpful. The time she gave me was amazing, and she certainly knows her stuff. Thank you Jules - I learnt so much!

Visited station grange in Coventry the other week. Jess gave us a friendly welcome and explained the purchasing options clearly. Really liked the quality of the finishes in the show homes.

Lovely experience with Lynne super insightful definitely recommend speaking with her !

I went down to the shelbourne estates today to view the properties and they were stunning and lynne made the experience even better she was so knowledgeable an friendly.

Wonderful experience at Alconbury Weald! We visited last Friday and were so impressed by the two ladies attending to us. They were incredibly knowledgeable and caring—it was a pleasure to feel heard and not at all pressured. They clearly prioritized helping us find the right home over just 'making a sale.' On top of the great service, the homes are extremely well-designed. Highly recommend!

Shelbourne Estates, Houghton, St.Ives, Cambs I called into sales office today to discuss a few issues. The lady there was superb; she answered my questions in a delightful way. One issue, about when the nice footpath they have built, will have the fence removed so we can use the path, she was unable to answer but she immediately sent an email to the site office to enquire. Good service!