Motherkindkeepsakes Avis 

76
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Colette made 2 rings and earrings for me after my mum passed away 5 years ago. They are stunning and I wear them daily, holding her close. When my beloved 19 year old cat crossed the rainbow bridge I... Voir plus

Noté 5 sur 5 étoiles

Wow! What an amazing and talented woman Colette is 🤍 I had been looking for someone to make such a special piece of jewellery to celebrate my breastfeeding journeys and had been following her for a... Voir plus

Noté 5 sur 5 étoiles

Absolutely blown away by how kind you were with me. I took so long to send my beautiful girls ashes but you never ever rushed me. You were so patient & let me do it when I was 100% ready. The... Voir plus

Noté 5 sur 5 étoiles

Absolutely amazingly talented lady. I recently had two pieces made and Colette created exactly what I had imagined. As well as this she was brilliant at answering all my questions and keeping me updat... Voir plus

À propos de l'entreprise

  1. Bijoutier
  2. Graveur sur bijoux
  3. Service de réparation de bijoux
  4. Monument
  5. Pompes funèbres pour animaux

Écrit par l'entreprise

Motherkind Keepsakes is a West Midlands based jeweller that specializes in memorial and breastmilk jewellery. I understand the difficulty of losing a loved one, and that’s why I provide my customers with care, consideration, and respect during their time of need. I offer a wide range of sterling silver, yellow, white and rose gold jewellery that is designed to provide comfort and solace during difficult times. Whether it’s to commemorate a loved one or celebrate the bond of breastfeeding, my jewellery is made with the utmost respect and attention to detail.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

76 avis

5 étoiles
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2 étoiles
1 étoile

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4,9

Tous les avis

(76)

29 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Stunning pieces produced by a smasher!

Finding words to explain how amazing Colette is is harder than you'd imagine when you're still swimming in grief but what she is, what she does, is incredible.
Yes, the pieces she produces are exquisite in every way but that's not what makes the company.... Colette is.

Nothing is too much for her. She makes time to talk with you and learn about your loved one. She replies to rambling emotional messages with nothing but love and care, often at ridiculous times of the day and night.

She makes each piece with the same love and care and they are priceless. SHE is priceless.

8 février 2024
Avis spontané
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Réponse de Motherkindkeepsakes

Thank you so much for such a wonderful review, your words of kindness mean more than I can say!

Noté 5 sur 5 étoiles

I love this company

I love this company.
Colette has made 3 things for me now. One thing I had made at another company that she remade to a much higher standard.
Two more items I gave free reign on with some ideas and they're absolutely stunning. An angel pendant to remind me of someone I love who has gone. I wouldn't choose anyone else to make my special memory jewellery.

20 décembre 2024
Avis spontané
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Réponse de Motherkindkeepsakes

Thank you so much for your wonderful review!

Noté 5 sur 5 étoiles

Beautiful breastmilk and hair inclusion pendant!!!

Wish I could give more than 5stars!!! From the very first moment I made contact with multiple questions and worries, I have recieved the very best service. Colette, at Motherkind Keepsakes really has the most beautiful heart and takes so much care and pride in the out of the world pieces she creates.
I had a breastmilk and hair inclusions pendant made with a half opal topper (2 colours)
Not only were my messages answered quickly, I was keep up to date on when my precious inclusions were recieved and when my pendant was sent out.
I cried when I recieved my pendant, it's truly beautiful. My breastfeeding journeys with both my children persevered for life.
Thank you Motherkind Keepsakes for everything!

19 décembre 2024
Avis spontané
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Réponse de Motherkindkeepsakes

Thank you so much for your wonderful review, so pleased you're happy with your pendant!

Noté 5 sur 5 étoiles

Can not thank Colette enough for the…


Can not thank Colette enough for the stunning piece of jewellery I received for my moms birthday.

I ordered a Pandora style charm for my mom’s bracelet which has lots of sentimental value to it, with my late dad’s ashes.

It’s taken me nearly 3 years to finally be able to have my father’s ashes split as it was a very sad and traumatic time of which is still very raw.

As you can see, it’s absolutely stunning! The detail and colours are perfect to what I asked for, and the engraving on the back is exactly what I imagined and more.

My mom absolutely adores the new charm, it was a very emotional gift giving experience and we all got teary eyed, even the boys.

I have several more pieces of jewellery on order and I cannot wait to receive them. Thank you Colette for your professional, high quality service and for your understanding and reassurance throughout the whole process.

24 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Defective item and refusal to replace

I would give 0 stars to this company if I could. I received a set of rings with my nans ashes included. In the first instance the wrong size was sent. I had it measured for size at 2 separate jewellers and it was a size smaller. The lady that runs this company then argued about it claiming it was the size that was ordered before finally agreeing to replace it reluctantly after photos proving the error. The second set then arrived and within less than a month some of the small stones on one of the rings had fallen out and both rings in the set had become misshapen due to them being so thin. I was refused a refund or replacement for this item despite it clearly being unfit for purpose and I had only been wearing the rings less than a month and taking them off for bed, showering and cleaning etc. the blame was placed on me rather than accepting that she had sold a substandard item. This item obviously holds sentimental value as it contains my nans ashes but I cannot wear it as it’s misshapen and as stones have fallen out I am worried the big stone containing the ashes may also fall out. Colette was incredibly rude and unwilling to help. She took great offence to being informed the product was defective and rather than fix the problem placed all blame on the consumer then felt sorry for herself as she took this as a personal complaint as opposed to an issue with a defective product. I have used a different company for a new ring which is much better quality and would warn anybody using this company that if there are any issues with the received product no help will be given to resolve it. It’s incredibly upsetting that such a sentimental and personal piece of jewellery cannot be worn.

Update: Additionally as you can see from the reply no responsibility has been taken for this product having a fault. Rings should not misshapen from daily wear especially as they were being removed when undertaking tasks in which they could sustain damage. No favour was given by replacing the ring initially that was sent (not ordered) in the wrong size. I would also like to not that I have worked at a jewellers and had a customer returned a ring to me within a month that had misshapen and lost stones I would of refunded the item as it is clearly defective. After seeing a proper jeweller to see if the ring could be salvaged I was also told that it could not as the stones used were too small for the setting and if they were replaced they would fall out again. It took a while to leave this review as we were hoping something could be resolved and we were also upset and angry as a part of my Nan is in a ring that cannot be worn. Other rings were ordered yes and 1 has faded despite not being worn daily and my brother is worried about wearing his ring due to the problems with mine. Your customer service is terrible. Placing blame on customers and implying I did not take care of such a sentimental piece of jewellery is shocking.

28 octobre 2023
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Réponse de Motherkindkeepsakes

Hi Rebecca, it's such a shame that you have felt the need to post this review over a year after your mum placed the order, however I do find it very unfair to say that I have been rude, unfortunately I can not replace or refund rings that have been accidentally damaged by clients. I did try to discuss the matter with your mum but she refused to respond after not being happy with the terms and conditions that she agreed to at the time of purchase. The terms do state that I can't be held responsible for the incorrect size being ordered, a size K was originally ordered, and although admittedly there was a discrepancy in the wishbone ring being slightly smaller, both rings were then remade in a size L meaning that the incorrect size was ordered initially. As a goodwill gesture I did replace the rings free of charge, but then some time later was contacted to be told they had been bent out of shape, which will have caused the accent stones to fall out. As photographs of the ring in perfect condition were sent to your mum before they were sent home, and she agreed she was happy for them to be sent, I can't be held responsible for accidental damage weeks or months later. I have gone above and beyond to do what I could to make sure you were happy with the pieces you received, and I understand that accidentally damaging something so precious is upsetting and I'm sorry that you feel I am responsible for that.
I do also feel that it's important to mention that 3 other rings were included in the original order, and as they were initially ordered in the correct sizes, there have been no issues at all with those

Noté 5 sur 5 étoiles

Absolutely amazing!

So happy with my breastmilk and hair inclusion, in a gold pendant 😊 colette was more than happy to answer any and all questions asked, which I did ask 101questions 🤣 I was kept up to date through the process, ie when she started it, when it was done, when it was posted back to me etc,
I'm more than happy and truly amazed at my pendant, it means soo much ❤️ an colette was able to do everything i asked for, I'm truly grateful for you colette your amazing at what you do 🥰 an now I have this amazing keepsake I can keep forever to mark having my miracle baby girl 🩷
Quality us amazing and well worth the money I would truly recommend 🩷
Time frame wasn't long either, colette was straight on it 😁 although works of art are worth the wait anyway 😀
Thank you soo much for my piece 🩷

4 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Wonderful!

So pleased with my beautiful breastmilk pendant.
Such a great experience from initial contact, right through to delivery.
Item arrived in lovely packaging which includes cleaning cloth, aftercare advice and a certificate of authenticity. You can really tell everything has been made with love.
Will not hesitate to recommend and would 100% order again!

23 février 2024
Avis spontané
Noté 5 sur 5 étoiles

The lady behind the makes is always so…

The lady behind the makes is always so kind, she responds within a good time frame & is always so respectful towards my loved lost ones hair that I had included into multiple pieces.
She made the whole process easy, quick & made sure I was happy with everything throughout the whole process.
I had a very good experience with her so much so I've gone back to have more makes.
I would highly recommend using her for your personal jewellery & other bits you'd like to have your loved ones put into.
All left over hair was returned in a lovely bag & packed up in the most respectful way. 10/10 service

10 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

My second order in the past year

My second order in the past year. I cannot recommend highly enough .
The bangles are just what I wanted and Colette is so lovely, going above and beyond to make these keepsakes so special.
Thanks again x

10 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Lovely pendant.

My mom brought a glass pendant made out of dads ashes. Beautifully gift wrapped in a box with a cleaning cloth and a velvet pouch with my dads ashes in. Superb piece of jewellrey and something that I can have my dad close to me. Such a lovely lady who makes them too. Thank you .

25 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Motherkind keepsakes are amazing

Motherkind keepsakes are amazing. My rings are absolutely beautiful and represents my Dad 100% and bring much needed closure to me. They went above and beyond to support me through this difficult time and I can not recommend them enough.

16 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Beyond amazing.

My breastmilk earrings are beyond beautiful. The photo doesn't do them justice. Motherkind Keepsakes is the absolute best. So friendly and attention to detail is second to none. I'll definitely be ordering more pieces in the future. Just amazed 🥹🤱❤️❤️

8 décembre 2023
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Noté 5 sur 5 étoiles

What a fantastic service from start to…

What a fantastic service from start to finish the lady was extremely helpful and patient with all my questions
Kept me up to date with process
And turn around was quick as short notice for my daughters birthday
Brilliant thank you

7 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Just beautiful

Ordered a necklace through this lady excellent communication and easy to use ordering system. Received our item back quickly and packaged perfectly, wouldn’t hesitate to use again, thanks so much.

22 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Happy …

I was searching for a while for someone to make me a piece of jewellery with my dads ashes and 1 day I stumbled upon an advert so I contacted collette and spoke about what I wanted as giving up my dads ashes was very hard but let me tell you it was the best decision I ever made I was kept updated every step of the way and I recieved my jewellery today and I couldn't be happier I would highly recommend to anyone want a piece of memorial jewellery 100% thankyou collette your amazing xx

25 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing lady! Thank you so much

Fast and amazing turn around! I sent my boys hair to Colette, the last piece of him I had on this earth and she made it into something so beautiful, ill be forever in her debt, I now carry a little piece of my boy around my neck always. She kept me updated throughout the process and listened to my worries and reassured me with everything, will never use anyone else! Have still got a little piece of hair left so maybe in future I will have some other jewelry made, but for now she has made me the happiest I've been for a while. I'll be forever in your debt thankyou ❤️❤️

25 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Beautiful keepsake

Beautiful ring. Including my aunts ashes so I will have her with me always. Prompt service and Colette who's company it is is was very sympathetic to my needs. Would highly recommend this service

11 octobre 2023
Avis spontané

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