Metrol Springs Ltd Avis 151

Very well made products and speedy service

Great advice on enquiring about what I needed. Rapid dispatch / receipt

Right product delivered on time with helpful follow up advice

Good value clear instructions on website quick delivery

Easy to use website. Good communication. Product arrived promptly. Good service.

Great customer support. Would recommend. Yet to test the products out.

I have worked with Blaine Tilley and most recently Alistair McMullan and can confidently say they are an absolute pleasure to work alongside.
Metrol Springs is a company that cares deeply about their employee welfare and one that continuously goes above and beyond to get things right for their customers.
With quick turnarounds and responses, thorough product and company knowledge and a genuine passion for going above and beyond, you couldn't be in safer hands.

Ordered a hinge, selected the correct, specific configuration and paid. What was delivered was the wrong hinge and three days of arguing with sales reps who all insisted that I was wrong. I had to complain to a manager and explain quite basic terminology (thru-hole fixings are not the same as threaded fixing) before they admitted their mistake, admitted they had screwed up, didn’t have the correct item in stock but offered to send a replacement of a similar item…. 4 days later the replacements still haven’t arrived. I don’t think I’ll be ordering from them ever agai

Super fast delivery to Switzerland. Very impressed. I haven't installed the gas strut yet, however, the packaging was great and the quality looks on-point. thanks Metrol.

The parcel should have been delivered on Friday 24th feb, for some reason it didn't turn up. We had an email stating it was now going to be delivered 27th Feb.
The courier tried to deliver 25th when no one was in. Now the parcel is stuck I their hub, I've no idea when it will now be delivered.

Giving 3 stars due to the fact that both orders I have placed previously, have had faults in some way. First order arrived with an empty box, recent order arrived with a damaged edge to the latch. Maybe another shipping supplier is necessary to prevent consistent damage, I have no issues with customer service from Metrol, just 2 bad experiences.

Having received a reply and contacted Metrol directly, they are sending a replacement item and claiming against the courier. Can’t fault the customer service, I would invest in bubble wrap to at least protect the items in a thin cardboard box.

I ordered and paid for 3 hinges but only two were sent: I will now to have to wait another week for this to arrive. Also the (incomplete) order was delivered several days later than I expected.

Couldn’t make the online ordering work. It only accepted 2 items when I needed 8.
I tried online telephone ordering but all lines were busy and so diverted to accounts. The female there took my details and intended passing it to sales. I got no response within the hour so tried the online help line. I was put on hold there so tried sales again and got through.
I placed the order with some doubts in my mind.

Exceptional service beginning with telephone staff through to factory. It began with requiring a pair of struts for my bed, hence within 2-3 days receiving these but due to my stupidness i incorrectly released gas without the mattress on, hence with it on would not stay up. i rang them and hence requesting them to be returned for re-gassing. Much to my surprise i received 3 days later fitted back and all well. thanks again for your excellent service and product.

Ordered a product for next day delivery but item hasn't arrived after a week of ordering . I called the company and gave all the details and was told I will be called back. Not heard anything yet.

Although I found it hard to locate the correct parts that is because I had no idea but I sent a message and got a quick reply with a link to the correct part. Thanks for the help

Information and data on website for gas struts was perfect.
I needed replacement struts for a keter plastic tool store, bought elsewhere initially but they were the wrong diameter and the cylinder was too long/piston rod too short.
Metrol were a bit more expensive than other strut providers, but from the data I got the struts I needed (or close enough that they would work), and still half the price of new hinge setups from Keter.
From all the variations/add on eyelets and fixtures I got almost what I needed (I got the smallest eyelet available M6 but needed an M4, a 6mm HSS on the hinge will fix that).
Metrol don’t offer fixed/welded eyelets, but again, I’ll work with it.
The packaging was very robust; plastic banding round a well taped box opened to an almost excessive bubble wrapped pair of struts. All good stuff and hopefully further proof of a high quality product from a gold star company. It was also interesting to see the flyer in the box for their other offerings. Almost frustrated me to see they do a free design service! I may have contacted them if I knew it was an available thing before ordering what I did.
I’ll update after they’ve been in use for a few months to see how they’re holding up.