Motor2Go Avis 

123
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Honestly never has so much chew or loss of money because of this company , first sold me one with finance still on it then sent me another with engine problem took it back ,silly of me got another of... Voir plus

Noté 5 sur 5 étoiles

We just bought a van from here and couldn’t be happier! The team was so helpful, friendly, and made the whole process really easy. They answered all our questions, gave us honest advice, and made us f... Voir plus

Noté 5 sur 5 étoiles

Brilliant experience, Abdullah was very welcoming and helpful, was shown the vehicle and had all the paperwork sorted promptly. Very professional but friendly atmosphere, both the company and the staf... Voir plus

Noté 5 sur 5 étoiles

I recently bought a Ford Transit Custom van from Motor2go and am very happy with the vehicle.There was a minor issue with regards to the spare wheel mounting bracket which they have agreed to have... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile

Écrit par l'entreprise

Do you ever get tired of shabby customer service? Do you ever get the impression you're just a sale? We felt that too, and we got fed up with it. That's why we vowed never to do it. When we say we're forged by experience, we're talking about the experience of bringing together all our nous and expertise accumulated over 20 years of selling vehicles. That's the experience of understanding first-hand what customers want and tailoring the sale to meet your needs, not ours. That's the experience of going the extra mile every single time so you don't just get what you came for, you get more. There's more. When we say we're sustained by excellence, that's the excellence of our best-in-class customer service, the little touches you just won't expect from a van and car dealership. It's the excellence of accompanying you on your journey, not just from when you walk in our door to when you drive off the forecourt, but onwards as long as you need us. We're invested to being in it for the long term with our clients. That's why our customer retention is so high, and there's no bigger compliment than that.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

123 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(123)

27 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Team here helped me find the perfect…

Team here helped me find the perfect van for my needs. The van was in excellent condition for a used van and the service exceeded my expectations. Highly recommend

11 août 2022
Avis spontané
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Réponse de Motor2Go

Hi Michael,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Noté 5 sur 5 étoiles

Recently purchased a vehicle from…

Recently purchased a vehicle from Motor2go, big thank you to Abraham and his staff for answering all my questions and helping me pick the vehicle that was suitable for me. I’m especially thankful for the aftercare they provided. I highly recommend.

11 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

Hi Mr Abrahim

Hi Mr Abrahim,

just to clarify this review has nothing to do Mr singh, otherswise again you gonna jusity it by some standard drafted reply and put all the blame on some random guy.

forget about my problem, i am more concerned about this poor soul Mr Singh whom you are blaming for your poor after sale services. if you have sold someone a faulty van its your prime duty to get it corrected at first reporting. i am worried why this person is chasing you from a long time and why he has not left any other options but to provide his feedback, this is absolutely not a right approach from your side to run a business smoothly.

you guys propose us if we remove our review then only you will solve our problem. may i know why ???? why dont you solve our problem first ??? why we have been dragged to this position ????
you need to have a inner look at yourself rather than blaming others. nobody is asking favours here. you guys have sold faulty vans on full market price which itself is a crime and your prime focus should be on solving the problem rather than blackmailing the person.
start replying on the phone or msgs and also solve it when we visit you in person and you will see no reviews here. you yourself are forcing your customers to put reviews.

update : dear Mr abrahim, stop putting same drafting msgs everywhere and update us on the resolution you provide to your customers ?? why you are so much worried about the reviews but not actually solving the problem. why are trying to threaten people that if they put review you gonna take them to court or report to police. its your legal responsibility to solve a problem at first go rather than making a deal that you will solve the problem only if reviews are deleted. let the world know that dealing with you guys is actually wasting their money coz you will sell faulty vans and will not solve people’s problem and will blackmail them if they put any feedback on social media. by the way we still waiting for your police call, we also want to get this investigated. its your legal duty to get repair the vans you sold and you are clearing MOT’s even after major faults,let police discover everything now
let me clear you one thing, this is a genuine review by his wife and you are not dealing with his problem but threatening him over the whatsapp, let me know if you want me to post screenshots here

29 juin 2023
Avis spontané
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Réponse de Motor2Go

Dr Ms Sharma,

Thank you for bringing this to our attention. We take the integrity of reviews very seriously and strictly adhere to Trustpilots rules and guidelines, it is against their policy to engage in any form of fake reviews or comment on someone else's experience.

We kindly request that you and your husband refrain from posting any further reviews as we have already sent an email this morning regarding court action for defamation, please note everything is being documented.

If you have any questions or concerns, please feel free to reach out to us directly.

Kind Regards
Motor 2 Go

Noté 1 sur 5 étoiles

I Went motor 2 go to buy a van but i…

I Went motor 2 go to buy a van but i was shocked the way they advertising on auto trader , car guru and website. went for test drive and vans are not road worthy and also their customer service is so rude and awful . Was about to give them deposit but luckily i saw their reviews on google and i chaged my mind . They buying vans from auction and surprised they selling these scrapped vans to customers without any fear . Do not buy vans from motor 2 go . For peace of mind go proper dealer

27 juin 2023
Avis spontané
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Réponse de Motor2Go

Dear Mr Singh, We hope this email finds you well, we noticed that there have been multiple reviews left by you on our trust pilot and on our google page, we have determined that these reviews appear to be fake and do not accurately reflect the experiences of our genuine customers. We take the integrity of or review system very seriously, as it plays a crucial role in providing accurate information to potential customers. We have a strict policy in place to ensure that only genuine and honest reviews are published. We kindly request that you refrain from posting any further fake reviews disguising as a different person each time, if you have any legitimate concerns or feedback, we advise you to contact us directly which I believe we are currently dealing with your issue at hand, we value your opinion and are committed to resolving any issues you have. Please understand that the posting of fake reviews is not only misleading to other customers but also goes against our terms of service. We reserve the right to take appropriate action, including reporting such behaviour to the authorities if necessary. We appreciate your understanding and cooperation in this matter, we kindly ask that you remove all your disingenuous reviews so we can resolve any issues you have. Kind Regards Motor 2 Go Team

Noté 1 sur 5 étoiles

Ford custom van .

Bought van from this people it been a month now. From day one the van is creating so many problems. Wheel making extremely loud noise and been local garage they said its needs all four discs and pads and front wheel barring need to replace. But motor 2 go specifically mr abrahim awful customer services and fake promises and till now nothing has been done . If needed i will put all the images and also the videos where noise coming will put here . Avoid motor 2 go at any cost . They selling all auction vans full of rust and not in good condition vans

5 juin 2023
Avis spontané
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Réponse de Motor2Go

Dear Mr Singh,

We hope this email finds you well, we noticed that there have been multiple reviews left by you on our trust pilot and on our google page, we have determined that these reviews appear to be fake and do not accurately reflect the experiences of our genuine customers.

We take the integrity of or review system very seriously, as it plays a crucial role in providing accurate information to potential customers. We have a strict policy in place to ensure that only genuine and honest reviews are published.

We kindly request that you refrain from posting any further fake reviews disguising as a different person each time, if you have any legitimate concerns or feedback, we advise you to contact us directly which I believe we are currently dealing with your issue at hand, we value your opinion and are committed to resolving any issues you have.

Please understand that the posting of fake reviews is not only misleading to other customers but also goes against our terms of service. We reserve the right to take appropriate action, including reporting such behaviour to the authorities if necessary.

We appreciate your understanding and cooperation in this matter, we kindly ask that you remove all your disingenuous reviews so we can resolve any issues you have.

Kind Regards
Motor 2 Go Team

Noté 5 sur 5 étoiles

Recently bought my first car I’m happy…

Recently bought my first car I’m happy to say that I actually loved the whole experience from top too bottom the customer service throughout the deal Made me feel comfortable throughout the sale and couldn’t be more Happier with my Renault megane They also serviced the car for me and Applied fresh 12 months MOT definitely will come back for my second car.
Thank you for the exquisite Service that was provided.

13 juin 2023
Avis spontané
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Réponse de Motor2Go

Hi Sara,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Noté 5 sur 5 étoiles

Excellent service

Excellent service! Abraham delt with the whole process and was very easy! Went and looked at a very clean van on the wednesday which had one parking sensor out which I was told it would be repaired for me on arrival on Friday which it was. Would highly recommend this dealer for anyone looking for a van for a good price. 10/10

25 mai 2023
Avis spontané
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Réponse de Motor2Go

Hi Mitchell,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Noté 1 sur 5 étoiles

AVOID - Racked 3 parking tickets in my name

AVOID - racked 3 parking tickets in my name when I had to send it back due to issues that should of never been there.

A bought a car from them a year ago and when I had to give my car back to them so they could sort the issues, (which should of never been there in the first place) they had it for 2 weeks and racked up 3 parking tickets in my name.

I was so upset as I’ve never got a parking ticket in my life. 2 of the tickets they paid (after I chased them multiple times) however they 3rd one is still outstanding 1 whole year later and I’ve just received a final notice for it.

I appealed it with the council at the time to say it wasn’t in my possession and to pass it onto them directly, I also text motor 2 go various times to ask them to pay it they ignored me and clearly still haven’t paid it.

This is completely unprofessional and frankly appalling.

Avoid this company, they are quick to sell you the vehicle but their aftercare is unsatisfactory and they are dishonest.

20 juin 2022
Avis spontané
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Réponse de Motor2Go

Hi Stephanie,

Thank you for your review, I am sorry to hear you have had a bad experience, we take our feedback very seriously.

I believe you have spoken to a member of our customer service team and they have resolved the issue with the parking ticket, we advise all our customers to call us on our landline or email us at info@motor2go.co.uk as the mobile numbers are not monitored which was the reason for the delay in resolving this matter.

I believe we have settled the matter and sent you proof to your email however if there is anything you are still unsatisfied with please do let us know.

Kind Regards
Motor 2 Go

Noté 5 sur 5 étoiles

Reassuring and Informative

Thanks to the team at Motor2Go, once I made my mind up to go for the van they reassured me it would be ready within 3-5 days. I appreciate the speed as they got my van with the finance ready for me in 3 working days and updated me during the whole process as it’s my first ever van purchase this is all new to me. The Ford transit I purchased has everything I requested for and wanted to give it a run around for a week before leaving a review. So as they promised they delivered really well! Cheers to that, thank you guys! I can start getting back to work :)

29 avril 2023
Avis spontané
Logo de Motor2Go

Réponse de Motor2Go

Hi Ace,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Noté 5 sur 5 étoiles

They are worth the visit

Good guys, great service quick, efficient, friendly really good prices. I would buy another vehicle from them again

26 avril 2023
Avis spontané
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Réponse de Motor2Go

Hi Stephen,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

We would really appreciate if you could also leave us a review on our google page. The link is:
https://g.page/r/CWQP631jj6LzEBM/review

Kind Regards
Motor 2 Go Team

Noté 5 sur 5 étoiles

ighly Recommended This company they…

I will highly Recommended This company ( Motor2Go )they are very friendly and very good service to helping costumes choose the right car .. I bought van last week and I am very happy with it .. Thanks to all staff at motor2go ….

28 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Bought my A class from them

Bought my A class from them. Meer provided an excellent customer service and was always on hand when I needed him. It was my first time buying a car and he made the process so smooth and easy going. Would definitely recommend.

13 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing customer service, found exactly what I was looking for! I recommend everyone to come here as soon as you can

25 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend

Excellent and hassle free service. Meer was amazing and helped finding the right van at a good price.

17 février 2023
Avis spontané
Noté 5 sur 5 étoiles

EXCELLENT 5*

I purchased a lovely work van for my staff. Meer & Abraham were fantastic.
Their service was incredible and very helpful. We look forward to doing more business in the future.

19 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Thank you…

Thank you for making my purchase pleasant and easy. The service and care I received was outstanding, everyone was so friendly and helpful, I would definitely recommend to anyone looking to buy a vehicle.

15 avril 2023
Avis spontané

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