Motorama Avis 

Booked in today for my regular service at Springwood, my Service Advisor Kiera was efficient and friendly and kept me informed about some potential minor repairs in a timely manner. Took advantage of the courtesy bus and the driver Matt was cheerful and courteous. Kiera and Matt treated me more like a friend than just another customer 10/10!

I'll give them 2 stars as they do have a service to drop you home if u live close however : I do not live anywhere near their service center and being pregnant and with a new born they have made me attend their service center multiple times in springwood telling me their warranty would not stand with my new car if it wasn't serviced here . last time I waited 3 hours without my car being seen at all . this time they said I needed to come to them to find out this is highly illegal and it can be serviced by anyone with the genuine parts for warranty. it would be a five hour return trip with a new born and waiting around to have an oil change .

Took my car in for its 15k service at Motorama Hillcrest, booked it in asked for a spare car. The day i dropped it off I was told the spare car hadn't been booked, then told they needed to check another system and found it was booked but wasn't returned yet. I told the staff member i needed to get to work and was told they might be able to arrange an uber but they'd need managers consent. In the end i said never mind and i'd rather rebook and ensure the spare car is there. Returned a few days later and they couldn't find my booking again on the ipad, the needed to use a different system. Got the spare car to find it was on E and needed to be refuelled, i needed to get home. Picked up my car and asked if certain things had been looked at that i've mentioned twice now....The staff told me the notes weren't transferred over and if i wanted to wait that the boys could check it over, yeah nah! Oh and lastly when it came to paying $289 on their eftpos machine, it kept declining my card whenever i'd insert it (i had a bit of money in there) i ended up tapping and got lumped with an extra $4 surcharge - something i'd never mind if i had good service, but i definitely did not recieve that here. I bought the car from Motorama Springwood in January which is further to drive from where i live, they were a bit better to deal with. Honestly i wish i could take it to my friend who's a mechanic for car services than pay this mobb anything extra

I have been a customer for 5 years over this time I have had a constant battle with the service division, in that refusal to accept product issues until proven wrong, forgetting to service my car on one occasion so I need to bring it back the next day, taking 3- 4 goes to diagnose an issue and the last straw for me was after I persevered with Motorama service I reported a problem on he day my warranty ran out and was told that not only could they not honor the warranty but they would charge me $500, this was for 2 hours, to diagnose the issue.

The kia car has had many faults including paint, dash, lights, windows tint just to name a few. The service department is terrible, don't bother calling as they never return phone calls including the manager Christy. They seriously need to do better!!! If it wasn't for the fabulous sales department, they'd all be out of business

While Toyota Motorama Hillcrest has an excellent sales team, with customer-focused staff such as Jason Cai, the service department is quite the opposite. The service advisor, Erika, lacks the essential skills required to work in customer service.

My wife has dealt with her at the front counter several times when dropping off and picking up my vehicle for scheduled services, and on every occasion she has displayed discourteous behaviour and poor manners. She often responds to questions with sarcasm, which is inappropriate in a customer-facing role.

Today, she repeated this behaviour with me. She was impolite when asked a few questions and showed a lack of respect through her tactless comments.

As a Service Advisor, Erika demonstrates very poor customer service. Toyota Motorama Hillcrest should consider enrolling her in regular customer service training so she can develop the necessary skills to assist customers respectfully and professionally.

They seem to think taking a hammer to my vehicle to remove ball joint for a recall repair is acceptable practice on a $80,000+ vehicle
The damage caused to my HSV support arm needs to be replaced as the ball joint nut doesn’t sit flush .
The second in charge has clearly stated that it’s fine and acceptable practice and the ball joint is sitting flush by looking at a couple of photos.
Very unprofessional attitude
Now I will need to go to QCAT to get the bullshit sorted
This suck

I was at Cherry Morooka Service centre after booking online for my 1 st log book service for my new Chery vehicle. I was confirmed on 27 April 2026, in a SMS that a loan vehicle will be provided as per my request. The Officer (Collin) said ther is no such arrangement. Then I ask is there an arrangement to drop the vehicle off at my resident after servicing as they wanted to keep my vehicle for servicing until end of the day. Then I saw the staff having a chat with each other and a Lady (Caitlyn) who were among the clan came to the font desk (Anyone could read her face expressions - it was like 'ok guys, let me deal with this) and spoke to me (with an theratening attitude) 'I am a senior here, what can I do for you?' when they well aware what they have to do. Summary of her response is basically 'no loan vehicle, just get your vehicle serviced and ***k off'. Please look into this matter and take deciplinary action ASAP and in this competive EV/Hybrid market in Australia, Chery will not be able to establish in Australia if this is the way they treat their customers.

the using very low quality tyre my brand new car tyre blasted in a 3week on road without any puncture

Mitsubishi Hillcrest were superb when I dropped off MY2020 Triton to be serviced, they were under resourced and only had 2 awesome ladies leading the charge trying to book in cars and keep them rolling.
Well done thanks again.

What started off well ended up a nightmare.
I took my car for a service on Fri and had to wait 7hrs. I dropped car at 8.00am and only left at 3.10pm. Not once did anyone let me know that it would take that long so sat there all the time, and no staff checking on me.
I usually take my car to Toyota Moorooka, but thought I would give Toyota Hillcrest a try as closer to home. But I will definitely not be recommending it to anyone. The service was not good. Staff were not friendly, the facilities were not all that clean either. I was told an invoice would be emailed to me, as yet I have still not received anything. I paid for a service and do not know what was done.

Replacement of one driving light housing under warranty is subject to a four hour wait.
Will rethink my new car purchase now.

I’ve perched 3 cars from motorama , and I get them serviced there all the time, think I may have to go somewhere else. I’ve been having trouble getting warranty on my landcruiser, we ordering it I paid extra for a genuine colour coded tray, rust is starting to appear on the head board, I’ve taken it in they took pictures, messed me around for 2 months, then there response was sorry it’s a triple M tray, it’s up to me to talk to triple M to get warranty, why order a genuine tray and pay extra 🤷,Wife is due for another car soon looks like we need to find another dealership.

Buyers beware. No 2nd key. No up to date service

The general manage Matt was very helpful and friendly.

I've been trying to get into contact with Toyota Hillcrest for the past 2 days to confirm some details for my upcoming service booking, however, no one seems interested to confirm those details.

I had to call Toyota (not the dealership) directly to cancel the booking.

I'm not interested in paying someone almost $800 when they can't even confirm the booking details. I've gone elsewhere.

Have just purchased a car from Motorama Ipswich Rd Moorooka. Very helpful and professional. Nothing was too much trouble.Answered all my questions. Thanks Allen and the sales team.

I didn’t buy a car from here but the service given to me was exceptional!

We recently visited Mitsubishi Motorama Springwood dealership to check out cars and from the moment we walked into the showroom, we were greeted with excellent customer service.

Keri was our car salesman who took us for a test drive and wow, what a gem of a man! Keri was very knowledgeable and accommodating to the many questions we had raised about the car, and nothing was too much trouble for him. He made us feel right at home and was an absolute pleasure to deal with. Good customer service is hard to come by nowadays, so when you do receive it - it shines!

Keri, thank you so much for making this whole process an enjoyable one for us. You have two very happy and satisfied customers who will definitely come back and also recommend you to our family and friends when they need a car!

Had a wonderful experience with Motorama Moorooka. Craig was awesome in dealing with the service of my MG5, he was exceptionally helpful and very professional. Thank you Craig and Motorama