they advertise you can check if your engine was replaced, details about conditions about old and new engine, lies! i pay for that, when i contact them, they saying that don't provide such things, so... Voir plus
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À propos de l'entreprise
Coordonnées de contact
Owston Road 43, DN6 8DA, Carcroft, Etats-Unis
- motorcheck.co.uk
3,6
Moyen
82 avis
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A répondu à 20 % de ses avis négatifs
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Don't bother
Really rude. Dealt with someone called Shane, I think is meant to be some account manager or in marketing. Asked basic questions and he was just really aggressive. I hung up in the end.
19 octobre 2017
Avis spontané
Réponse de MotorCheck.co.uk
Hi Alice,
Thanks for taking the time to leave a review for MotorCheck. From what you say above it looks like we really dropped the ball here. Obviously your experience was terrible, so bad that you felt you needed to start a brand new account on Trust Pilot and take the time to leave a negative review. Highly unusual for a b2b service.
We're keen to make things right with you and hopefully learn from our mistakes. Could you get in touch with us directly on 0330 331 0150? We're anxious to understand what we did wrong....you see we've been through all our calls for the past 4 weeks and we couldn't find any instances where the conversation went badly or could have been interpreted as rude (the vast majority are with very happy customers calling to register new accounts)..neither could we find any calls that the caller terminated early.
It's very strange....
As you've mentioned Shane above we thought we'd ask him too. He's one of MotorCheck's Co-Founders and doesn't work in our call centre but we wondered if it might have been possible that you called him on his mobile?
Shane's generally very pleasant on the phone (unless it's one of those PPI calls which he does dislike) but he hasn't had any calls from an 'Alice' recently either. Could it be that you dialled a wrong number?
Regardless, it's important to us that we make it up to you. Assuming you're a car dealer that uses car history checks (we are a trade only service) we would be happy to put some free credit on an account for you. We have over 1,400 dealers with us now, the vast majority moving across from CAP HPI or Experian and saving more than 40% on their bills and we want you to enjoy those same savings.
Please do get in touch......as you can imagine we would be very interested to learn what company you work for and confirm if indeed it's at all possible for us to work together.
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