Motor Claims Line  Avis 

Tash was very professional over the phone and was empathetic when I reported the crash. This company sorted everything from car collection to connecting me with a car hire service. I got paid out in less than 2 weeks. Had a good experience.

My experience with Motor Claims was a positive one. My claim was handled professionally. They were honest from the start explaining clearly what type of cases they take on.

I was asked about courtesy car, which I took. They explained how it would work with payment and what would happen if the other party refuse. They explained I would not expect to be involved if that happens as it would between the hire company (Enterprise) and the other party's insurance.

The only minor thing that I found slightly frustrating is period of no update or contract whilst the car was being checked by Copart. This could be due them not having an update. This could have been made clear from the start.

The second thing is that although my car was written off as a Cat B. The company should explain in detail why their car has be categories that way. Providing a personalised explanation that a general explanation of "it could be because of... or because of..." Although it would not have made a difference in the outcome in my case but it would have given me a clear conclusion of the whole incident, without speculating the reason later and questioning the integrity of the ones assessing the car in my mind.

However, even with these minor issues (which help people who are neuro-divergent understand that is happening and have clear expectation of the next stages) I would recommend this company to others. Thank you for handling my claim.

CC,34300 .This company is one of the best companies i have ever dealt with ,the day i had my no fault accident i was sorted with a hire car straightaway and i found all the employees to be polite and very courteous,the man who dealt with my claim was called Andy and was very straight forward in explaining the process to me and kept me notified of everything that was going on and my settlement was sorted in three weeks which is quite good,i honestly cant recommend this company and Andy enough and thanks again Andy and your team.

Natasha was my first contact from Motor Claims and was really clear and concise about how I deal with the claims process.
I was regularly updated regards my claim and was reassured along the way.
Thanks for all your help Natasha, first class.

Excellent service. Car written off which was bad enough in itself. They acted fast and professional and helped me with a questions I had. Thank you

Transparent and straight forward from start to finish all sorted within a month. Chris and Andy very helpful chaps 👍

Excellent service. I got my claim within one month without any fee. Very smooth and satisfying process.

I’d like to leave my experience with this company. So know one else has to go through what we’re currently going through. A week and a half ago my car was reversed into parked up outside my own house. The person admitted full responsibility. We exchanged details etc. phoned these guys because there reviews were very positive. Was told don’t worry we’re haddle it all and get you a courtesy car out straight away. 4 days later we get a phone call to say car is ready but we need to catch a taxi to it. 2 hour journey there. We get there and are told it’s a car equivalent to ours. After driving a few miles down the road I notice. It’s a hybrid one with a very small engine. The drive home wasn’t nice. Another 2 hours. We phoned the next day to say we don’t like car and isn’t like for like. We’ve been past from pilar to post and still have a car I won’t use. I thought my car was un drivable because my wing was all pushed into wheel. I’ve jacked car up myself pulled wing out and now I can drive my own car. These guys have been told this many times over the past week. The hire car is still hear. This isn’t on. If it’s not stressful enough that someone has gone into my car and caused thousands in damage. I’m now being past around and ignored. And left with a hire car we don’t want don’t need. While my car is damaged and I’m none of the wiser. I was told bye my own insurance company they would write my car off with the damaged caused. We was told we could get a payment so I could repair my car and ur not be written off. Now I’m told Thats not possible. I feel that all thats happening here is we’re being strung along for hire car charges and storage costs that I won’t agree too. It’s hard dealing with 3 kids. Working part time and being a partners full time career because of an operation for cancer. we depend on our car living in a rural location. Even today now after all the phone calls we’ve made the past week we are still in the same position. This was my last resort to leave a review like this. And I’m hoping someone will reach out to help. So further to my review. These people have Lied. And now contacted my insurance and has tried to cause further stress and grief. Don’t use these people.

Every aspect of dealing with the insurance claim was excellent, Chris and Andy looked after everything from start to finish , great great customer service , kept informed about everything from replacement car to personal claim , can’t recommend these guys enough , 100% satisfaction guaranteed, excellent job , everything sorted within 2 days

Thanks for your help and support

Motor Claims Line helped me recover £12,800 from a no-fault accident that I was struggling with. Communications were excellent, and the company took care of all aspects of my claim from the third party and paid the money into my bank account incredibly fast. Thank you for all your help

Had good response and my claim was dealt with really quickly,got replacement vehicle same day and received payment after 2 weeks,no regrets,Thank You

Halted my claim as I refused to take a hire car after being pressurised and having my details already passed to enterprise.

my experience was to good because its very fast he did before the day he said recommend must visit

Very fast at dealing with our emergency, every step explained very well, good communication between contacting Third parties, easy process to provide evidence, curtesy car same day was a very nice bonus! Great job

ABSOLUTELY BRILLIANT Company to Deal with, All staff are extremely Helpful, very courteous, polite and friendly, nothing was too much trouble for them, I recommend them
110%... 👍👍👍👍👍🙂🙂🙂

I was involved in a recent accident and I found Motor Claims Line as my insurance didn’t wanna help me what so ever. So I phoned Motor claims line and spoke to Olivia that was the game changer moment I contacted them they were so helpful and reassuring,they took care of everything! They were easily contactable and happy to answer any questions for me! I received a replacement vehicle the same day as the accident when my car was taken for an inspection. I was then paid out for the full value of my car within a few weeks and this didn't cost me anything at all and my own insurance isnt affected whatsoever! Big big shout out to Olivia you are a real god send so thank you again! CC/32013

Motorclaims was amazing had great communication throughout the process and got a replacement car the same day I made my claim. Also got my full money for my car had a problem with the payment taking a bit long but motor claims updated throughout this and sped up the delay.
Also huge shoutout to Andy who dealt with my claim.
My reference CC/31544

Started my claim with Ben. He could not have been more helpful. They sorted everything for me from start until finish. Got me a great price fore my vehicle and were happy to answer any questions I had. So much easier dealing with these guys as they understood my position and helped me every step of the way. Always answered my phone calls and rang me with updates. 10/10

Firstly the most friendly people in the sector answered the phone and this continued right the way through. This was extremely important to me and helpful as it was my first experience using a company such as this and I had no idea what to.

They guided me through every step with support and reassurance.I had prompt delivery of a superb like for like car, up until the write off was declared.

I received the settlement within 2-3 weeks and was able to purchase another car and get back on the road for work.

I thank you for your superb service and wish you all the best for the future of your business.

Kind regards and thank you once again
Daniel