Really happy with my experience buying my Ford Focus from Motor Gurus. I dealt with Dan throughout the process and he was friendly, helpful and professional from start to finish. He made everything... Voir plus
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Lisez les avis des autres
Amazing experience from Start to finish. From the very first call with Russ he made things very easy and simple. He stayed in contact with us throughout the buying process. He sorted everything out f... Voir plus
Really happy with the service went to look at a car to test drive and buy. They was very clear about the process of getting a car through them as it was my first time buying at a dealership. Always st... Voir plus
L'entreprise a répondu
Kept me well informed at all stages of the process. Very clear information regarding the car, and all details relating to the purchase, process and work completed prior to taking receipt of the car.... Voir plus
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Very easy
Very easy, simple and straight forward. Staff and environment friendly and professional. Got to my appointment early and got everything sorted and done before the actual appointment time.
16 mai 2026
Avis spontané
Réponse de Motorgurus
Thank you for your great review! We’re really pleased to hear the process was easy, simple, and straightforward, and that our team and showroom environment made you feel welcome. It’s great to know everything was sorted smoothly ahead of your appointment time. We truly appreciate your feedback and hope you enjoy your new car!
Not a great experience for myself
Not a great experience for myself. Was looking for a car after I’d had issues. Was sold a car that had previous long term problems which should have been picked up on the MOT and service yet it had no advisors. Some staff were quite rude on the phone when asking questions about the car and what will happen next. I was very sad and disappointed as I explained my personal circumstances and they were dismissed a lot. Being without car as it was in the garage for weeks with no updates from them, we had to contact them to find anything out.
One positive, is Owen. Owen is lovely and even though I no longer deal with this company, he did his job well and was always polite to me and helpful where he could be. So for that, thank you Owen for always being professional! Though I had not a good experience with the company and the car, I have only good things to say about Owen.
1 mai 2026
Avis spontané
Réponse de Motorgurus
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with MotorGurus did not meet the standard we aim to provide.
We understand how frustrating and upsetting it must have been to be without your car and to feel that communication was not clear enough during the process. We also apologise if any interaction with our team came across as dismissive or unhelpful, as this is never the level of service we want our customers to receive.
We’re pleased to hear that Owen remained polite, professional, and helpful throughout, and we’ll be sure to pass your kind words on to him.
Your feedback is important to us and will be reviewed internally so we can improve our communication and customer care going forward. We’re sorry again for the disappointment caused and wish you all the best.
Owen at Motorgurus Sheffield
Owen was excellent through the process and made our part exchange and purchase straightforward. Impressive garage and service, thanks.
7 mai 2026
Avis spontané
Réponse de Motorgurus
Thank you for your fantastic review! We’re really pleased to hear Owen made your part exchange and purchase straightforward from start to finish. It’s great to know you were impressed with the garage and service at MotorGurus Sheffield. We truly appreciate your feedback and hope you enjoy your new car!
Worst car buying experience ever
Worst car buying experience ever. Due to distance I bought sight unseen and paid for delivery. Car had body damage, all service history and book pack missing. After loads of lies and excuses they sent me the service book only. So still waiting to hear about the missing book pack, body damage and missing tools from the boot. Buyer beware is all I can say, other than I wish I’d read the bad reviews first.
1 mars 2026
Avis spontané
Réponse de Motorgurus
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet the standard we aim to provide.
We understand how disappointing it must be to feel that important items and information were missing after purchasing your vehicle, especially when buying from a distance. Clear communication and customer confidence are extremely important to us, so we’re sorry to hear you feel this was not reflected in your experience.
We would like the opportunity to look into this further and help resolve any outstanding concerns regarding the book pack, service history, bodywork, and boot tools. Please contact our team directly with your vehicle and purchase details so we can review the matter properly.
We apologise again for the frustration caused and appreciate you bringing this to our attention.
Audi TT purchase
Recently bought an Audi TT, I live quite far away so didn’t get the chance to view the vehicle before purchase, however, Russ was extremely helpful from the outset when we spoke on the phone, no pressure selling and extremely transparent about the vehicle, condition, and what work they would be carrying out. I went ahead and purchased the car, it was only that after a small snag was identified by Russ before delivery, however he called me before delivery to ensure I was still happy to accept, and has sent the replacement part to me at their expense. Transparent, honest, no pressure selling, I would 100% feel confident to purchase from again and highly recommend. Thanks for the smooth buying journey Russ!
2 mai 2026
Avis spontané
Réponse de Motorgurus
Thank you for your fantastic review! We’re really pleased to hear Russ made your Audi TT purchase smooth, transparent, and pressure-free from the very start.
It’s great to know he kept you fully informed about the vehicle, its condition, and the work being carried out, especially with you buying from a distance. We’re also glad Russ was able to identify the small snag before delivery and arrange the replacement part for you.
We truly appreciate your recommendation and your confidence in MotorGurus. Enjoy your Audi TT!
Good
Good experience, everything was quick and smooth. The process was easy, communication was clear, and I’m very happy with the car. Would definitely recommend.
2 mai 2026
Avis spontané
Réponse de Motorgurus
Thank you for your great review! We’re really pleased to hear you found MotorGurus good to use and that Dan looked after you. We truly appreciate your feedback and would be happy to welcome you back again in the future!
Simon has been great with everything
Simon has been great with everything, got me out on a test drive after viewing the car and couldn’t be more happier with it all
1 mai 2026
Avis spontané
Réponse de Motorgurus
Thank you for your great review! We’re really pleased to hear Simon looked after you and got you out on a test drive after viewing the car. It’s fantastic to know you’re happy with everything, and we truly appreciate your feedback. Enjoy your new car!
Russ was helpful and professional from…
Russ was helpful and professional from 1st contact. Thanks Russ
1 mai 2026
Avis spontané
From inquiry to sale day any and all…
From inquiry to sale day any and all interactions with the salesman joel was extremely helpful and informing.
29 avril 2026
Avis spontané
Réponse de Motorgurus
Thank you for your great review! We’re really pleased to hear Russ was helpful and professional from the very first contact. We truly appreciate your feedback and hope you enjoy your new car!
Service was outstanding from Joel
Service was outstanding from Joel, Would highly recommend.
25 avril 2026
Avis spontané
Réponse de Motorgurus
Thank you for your fantastic review! We’re really pleased to hear Joel provided outstanding service. We truly appreciate your recommendation and hope you enjoy your new car!
excellent service from Dan
24 avril 2026
Avis spontané
Réponse de Motorgurus
Thank you for your great review! We’re really pleased to hear Dan provided excellent service. We truly appreciate your feedback and hope you enjoy your new car!
The experience was very personal and…
The experience was very personal and warming. Joel (sales rep) was incredibly helpful and friendly. Answered every question I had and didnt hide anything. Thank you Joel, Thank you Motor gurus.
21 avril 2026
Avis spontané
Réponse de Motorgurus
Thank you for your lovely review! We’re really pleased to hear your experience felt personal and welcoming. It’s fantastic to know Joel was helpful, friendly, and answered all your questions openly throughout the process. We truly appreciate your kind words and hope you enjoy your new car!
Réponse de Motorgurus
Thank you for your great review! We’re really pleased to hear you’re happy with your car and that Owen was helpful throughout your purchase. We truly appreciate your feedback and hope you enjoy your new vehicle!
Very good and attentive service
Very good and attentive service from the staff, would recommend
21 avril 2026
Avis spontané
Réponse de Motorgurus
Thank you for your great review! We’re really pleased to hear you received very good and attentive service from our team. We truly appreciate your recommendation and hope you enjoy your new car!
Terrible company
Terrible company. I brought a car for over seven thousand pounds and after just one week the gearbox went. After I had it checked over by a mechanic he found that not only was the gearbox gone but three of the tyres needed replacing. It was leaking oil. And the brake pads was worn down to a dangerous level. I tried to contact them to return the car for a refund but I have been ignored. I am now leaving it to my solicitor to sort out as I want my money back. Please do not do business with this company.
3 avril 2026
Avis spontané
Réponse de Motorgurus
Thank you for your feedback. We’re sorry to read this review, however we do not believe it accurately reflects the situation or the communication that has taken place.
We take all customer concerns seriously and always aim to deal with any issues fairly and professionally. If there are any genuine outstanding concerns, we would encourage you to contact our management team directly with the vehicle details and any supporting information so the matter can be reviewed properly.
MotorGurus remains committed to providing a transparent and professional service to all customers.
Peter gave a great service .
19 avril 2026
Avis spontané
Réponse de Motorgurus
Thank you for your great review! We’re really pleased to hear Peter provided great service. We truly appreciate your feedback and hope you enjoy your new car!
Excellent experience buying a car from…
Excellent experience buying a car from motor guru’s - Peter was brilliant. Looking forward to driving our new car!
19 avril 2026
Avis spontané
Réponse de Motorgurus
Thank you for your excellent review! We’re really pleased to hear you had a great experience buying your car from MotorGurus and that Peter was brilliant throughout. We truly appreciate your feedback and hope you enjoy driving your new car!
Great customer service
Great customer service, lovely team, Pete was very nice and helpful. No hassle very direct and honest. Car was ready and lovely. Thanks team
18 avril 2026
Avis spontané
Réponse de Motorgurus
Thank you for your lovely review! We’re really pleased to hear you received great customer service from our team and that Pete was helpful, honest, and easy to deal with. It’s great to know your car was ready and looking lovely. We truly appreciate your feedback and hope you enjoy your new car!
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