Drive Motor Retail Avis 

Appaling company. Took my 1 year old MG4 in for a service, at the time of booking we told them that the software needed looking at as it was glitchy and the headlights dint work sometimes. Just had a call to say i can collect car at the end of the day but they haven't had a chance to do the diagnostics as they only have 3 MG technicians over the company, i.e. they are not at this garage. I was told i need to book it in again to get the diagnostics done separately, but they could not tell me a date that they would have a technician on site. All I can say is, what a pathetic business. I rather use someone else and let my rac cover lapse. RUBBISH

Had the pleasure of visiting the Hyundai Scarborough site to test drive the Kona EV. I was contacted by Stuart Chadwick a few days before to make sure everything was correct and during that call he arranged for me to test a car similar to the one I was interested in purchasing. The car was clean, charged and ready for me at the time I arrived and Stuart showed me the features of the car. After the test drive I was unsure what spec to go for so to help me I was offered a test drive in the N line spec Kona. The car was perfect, the customer care second to none so I placed my order. Big thank you to Stuart Chadwick for his assistance over the past few days and to the rest of the sales team for accommodating me.

WORST CUST SERVICE IN THE WORLD

BEEN WAITING 3 DAYS FOR A PART EVERY DAY WE WILL DELIVER TODAY CALL AT END OF DAY OH IT WILL BE TOMORROW NEXT DAY COMING TODAY CALL AT END OF DAY OH IT WILL BE TOMORROW 3 DAYS WAITING FOR A PART IT WOULD OF BEEN QUICKER TO BUY OFF EBAY NOT TO MENTION CHEAPER. ANOTHER DAY OF WAITING CUST CAR OFF ROAD 3 DAYS NOW NEVER USE THIS COMPANY IF ITS GOING OK GREAT ANY PROBLEMS AWFUL .IT ALL STARTED AS WE RETURNED A PART THAT THEY HAVE LOST AND IVE EVEN PAID FOR THAT PART

Stay as far away from this place as you can ‼️‼️
One star is too high for them
I’m going to keep it short …………
Bought a vehicle for over 20k in MAY got told 10 days later when the engine management lite came on by ADAM SMITH the sales man, NOT to drive it take it to a specialist AND GET A TAXI TO AND FROM THE HOSPITAL FOR YOUR HIP REPLACEMENT SURGERY 😡
😡😡😡
ADAM SMITH CLAIMED HIMSELF TO BE A SUPER SALESMAN WORKING FOR DRIVE DIFECT FOR OVER 30 YEARS NEEDS TO TAKE THE TRUMPET HE IS BLOWING FROM HIS OWN BACKSIDE AND THEN BE SENT TO THE SCRAP YARD ( THIS IS A VERY KIND DESCRIPTION OF HIS ATTITUDE & CUSTOMER SERVICE)

After 3 months we were reimbursed around £2000 for repair cost & rental vehicles ( this was after lots of correspondence back & forth )
A few days later BIG PROBLEMS AGAIN 😡
This time I had the pleasure of speaking with THE GENRAL MANAGER who during on conversation had the audacity to TELL ME IT WAS A 50 / 50 CHANCE OF GETTING A GOOD VERSION OF THE VEHICLE WE HAD PURCHASED FROM THEM 😡😡😡
We are still totally AMAZED by both the MANAGEMENT AND STAFF at DRIVE DIRECT LEICESTER

At the advice & experience of a vehicle specialist we have resulted in going to another very PROFESSIONAL CAR DEALERSHIP purchased another new vehicle CAUSING US TO BE £12,000 OUT OF POCKET

DRIVE DIRECT LEICESTER THANK YOU, BOTH MANAGEMENT & CERTAIN SALES STAFF
IT WE COULD COMMENT ON A NIGHTMARE OF AN EXPERIENCE, STRESS, UPSET AND MEMORIES OF WHAT SHOULD HAVE BEEN A POSITIVE LIFE EXPERIENCE WE WOULD LIKE TO SAY YOU HAVE CERTAINLY EXCELLED YOURSELF

HOW DO THESE INDIVIDUALS SLEEP AT NIGHT 😡

I had specifically searched only for vehicles currently available at the Leicester branch for a reason. I found a really nice car but it turned out it was actually at their Aldershot branch. "That's no problem sir, because we can deliver it to the Leicester branch for free once you've paid the £99 deposit, refundable straight away if you change your mind", fair enough. Then a guy from Aldershot phoned me and he's talking about finance and warranty deals. I said "I just wanna pay the cash price for the car" then he told me I'd have to pick it up myself from Manchester. I mentioned that they were supposed to deliver it to Leicester and he said it would be an extra £250 for a driver. I agreed to it but then he said they still couldn't deliver it! So I told them I'm not interested because the car was 130 miles away, and could I have my deposit back. Their admin seems to be inconsistent between branches and as I write this I still haven't received my £99 deposit back 3 days later.

I would not recommend booking in for a service or repair. The man on the front desk was very arrogant and I would not return to them based on this. You can not book an appointment and they will not give you a tough time for collection. This is obviously the way they operate as the guy could not care a less. Poor customer service

The customer service from start to finish was amazing!
Johnny went above and beyond, he managed to find me a car to test drive on the day I went in, he was so easy to deal with, great communication, explained everything in great detail and answered all my questions…I couldn’t recommend him highly enough.
Thank you!!

Had a great experience with Richard again, who came in on his day off to look after us! He sold a car for my wife a few years back and was so nice we came back again. Highly recommend coming here, for the coffee if nothing else. Really trustworthy and kind.

We love Richard Biddle at Drive Direct in Leicester. He has looked after us throughout the car sale experience. I would highly recommend Richard as a car sales person and wouldn't go to anyone else. He even came in on his day off to look after us and topped up the drinks machine...which is also highly recommended, especially the creamy hot chocolate! Both myself and my husband have purchased a car each from Richard.
5* plus service. Richard you're the best! X

Great service from start to finish! The whole car-buying experience was made smooth, straightforward, and stress-free by Darren. Really happy with my purchase and would definitely recommend!

Jose Hidalgo, from Drive Vauxhall Ipswich.
Jose is the best sales person I have ever met from initial contact to the day I picked my car, he has been fantastic to work with, he has lots of patience and professionalism. Great customer service provider.
Excellent job Jose, keep on doing what you are doing to support your customers.

Great Customer Service 👏🏼👏🏼👏🏼

I received my car a few weeks ago from Connor Canvess at the Scarborough branch.
He was very patient, professional and hugely helpful, I was very impressed and will use this dealership again. Highly recommend.

Jose Hidalgo from Drive Vauxhall Ipswich , very impressed with our experience very friendly and helpful explained everything to us
Thank you

Joe and Phil at the MG Scarborough site were absolutely brilliant. Attentive, responsive, helpful. 10/10.

Valued a nissan qashqai at £156. Riddiculous offer.

I genuinely cannot believe how badly we have been treated by Drive Vauxhall Bristol (or Drive Motor Retail - same business).

A few months ago, we booked a test drive for an electric Corsa at the North Bristol branch. We had a confirmed appointment and drove 45 minutes to get there, only to arrive and be told that the car had already been sold. We were told they could potentially try to get another one sent from elsewhere, but ultimately we had completely wasted our journey and left extremely disappointed.

You would think that was a one-off. Apparently not.

Today, we called the East Bristol branch to arrange a test drive for the same car. Again, we went through the booking process. Again, we received confirmation of our appointment. And again, we drove 45 minutes to the dealership… while I am eight months pregnant… only to walk through the door and be told that the car had been sold and we couldn’t test drive it.

How does this happen TWICE?

If a vehicle has been sold, why are you confirming appointments and allowing customers to travel all the way to your dealership to test drive a car that isn’t available? Once is poor organisation. Twice, at two different branches, makes us seriously question how this company handles test-drive bookings.

Today, Mike booked our appointment and John was the consultant who greeted us at the branch with the wonderful news that the car we’d specifically travelled there to drive wasn’t actually available. What made the situation even worse was the complete lack of apology or concern. When we explained that this was the second time Drive Vauxhall had done this to us, the response was essentially, “Yeah, alright.”

No apology. No acknowledgement of the wasted journey. Nothing.

We have now spent around three hours driving to and from Drive Vauxhall dealerships across two separate occasions for confirmed test drives that couldn’t actually happen.

It is incredibly frustrating, disrespectful of customers’ time and, frankly, an awful way to sell cars. We were genuinely interested in buying a Corsa Electric, but after being treated like this twice, we certainly won’t be buying one through Drive Vauxhall.

Your team should be seriously disappointed with the level of service being provided.

Absolutely would not recommend Drive Vauxhall Bristol.

I recently bought a Vauxhall Astra GS from Drive Darlington and honestly couldn’t be happier with the whole experience. From start to finish, Raul Husulei was absolutely fantastic. He was incredibly helpful, friendly and so knowledgeable, and made the whole process of buying my new car feel really easy and stress-free.

Raul went above and beyond throughout my purchase. He kept me regularly updated on how everything was coming along, including the progress of getting the car ready for me, which I really appreciated. I never had to chase for updates and always knew what was happening. He was also happy to answer any questions I had and explain everything properly, without ever making me feel pressured.

I also have to mention the garage team, who were brilliant in getting my Astra ready for collection so quickly after I purchased it. They worked really hard to get everything sorted and ready for me in such a short space of time, which was genuinely appreciated.

What I’ve really loved is that Raul’s help didn’t just stop once I’d collected the car either. He’s since checked in with me to see how I’m getting on and how much I’m enjoying the car, which I thought was such a lovely touch and really shows how much he cares about his customers.

I’m absolutely over the moon with my Astra and couldn’t recommend Raul and the whole team at Drive Darlington enough. Raul is a real credit to the company and I’ll definitely be recommending him and Drive to everyone I know. Thank you again for making buying my new car such a positive experience! 😊🚗

Van went in for a recall. Now the engine light is on and drive vauxhall want to charge me. No faults before the recall and software update. Google the symptoms and its now a common thing but vauxhall are denying and faults or responsibility. They just want a payment. No one will say what parameters have been changed

Had exceptional service when my car went in for repair to the Darlington branch.

John Wears and Christine Mudd kept me fully updated.

Hight recommend.

Extremely disappointing experience – would not recommend.

I purchased a Vauxhall Mokka from Drive Vauxhall Nuneaton in April 2026. Unfortunately, what should have been a straightforward purchase turned into months of chasing the dealership to resolve issues that should have been dealt with at the point of sale.

The vehicle was supplied with only one key. I was assured that a second key would either be located and sent to me, or that the dealership would arrange for a replacement key to be made. Despite numerous promises, this was never actioned.

The V5C was also not available when I purchased the vehicle. I was repeatedly assured that this was being dealt with. After the original salesperson apparently left the business, another member of staff took over and again assured me that the V5C had been ordered and that the replacement key would be arranged through a third party.

The problem was that these assurances were not followed through. I subsequently discovered that the V5C had not actually been ordered, despite being told that it had. I was also told that the necessary V62 application had been completed, only to discover that this had not been done either, leaving me to complete and pay for the application myself.

Communication then became increasingly difficult. Emails were not answered and calls stopped being returned. I even had to arrange mail redirection when moving home because I had been told the V5C had been sent, despite it apparently not having been sent.

The lack of the V5C also meant that I could not simply arrange the replacement key myself, so the dealership’s failure to deal with the paperwork created further delays. What should have been resolved shortly after purchase was ultimately only completed months later.

In the end, it was the finance company, rather than the dealership, that stepped in and resolved the situation. I had to arrange the V5C and replacement key myself and then seek reimbursement from the finance company for the costs incurred.

I am pleased that the finance company ultimately dealt with the matter and reimbursed the costs, but I am extremely disappointed that it took their intervention to get something as basic as the vehicle documentation and promised spare key resolved.

The most frustrating part of the experience was not simply the delays, but being repeatedly told that things had been done when they had not. This resulted in a significant amount of wasted time, inconvenience and stress chasing matters that should never have required this level of escalation.

Based on my experience, I would not recommend purchasing a vehicle from this dealership. If you do choose to buy from them, I would strongly advise making sure that everything promised is confirmed in writing and independently checked, rather than relying on assurances that something has been actioned. At the time of leaving this review, the only reimbursement I’ve received has been from the finance company and nothing from the dealership.