Drive Motor Retail Avis 

I have bought a MGHSPHEV from the Scarborough branch and their sales team is fantastic. However, their after sales service sucks. I have already had to change new cars due to a wheel alignment issue which their service dept was incapable of sorting and now after 6000miles on my replacement car all 4 alloy wheels have started blistering so I contacted them to get a fix. It took 3 several attempts by the sales staff to get service to call me and then I have tried twice to speak to service to arrange an inspection without success. On both occasions I left messages but nobody called back. If this is their standard of customer service, I'll go elsewhere in future.

I would like to leave some positive feedback for Tara at Drive Motor Retail MG, Weston-super-Mare.
From the very beginning, Tara was extremely professional and helpful. She took the time to explain several important aspects of the Voluntary Termination process for my previous car and, honestly, provided far more useful information than we had received from the previous dealership.
She also guided us through the purchase of our new electric car, helping with everything from the vehicle itself to the pricing and service plan options. Throughout the process, Tara was always approachable, knowledgeable, and patient.
Even after we completed the purchase, I contacted her several times with additional questions, and she was always happy to help and quick to respond.
In my opinion, Tara is exactly the right person in the right place. Her professionalism, customer service, and willingness to go the extra mile made the whole experience smooth and stress-free.
I would not hesitate to recommend Tara to anyone looking to purchase a vehicle. She is a real asset to the dealership.
Adrian

MG DRIVE LEICESTER AFTER SALES NIGHTMARE
After buying a new s5 from drive Leicester in June 25.
There was a fault with the car from new I noticed there was a fault with the car I contacted MG directly and the referred me back to the dealership which I bought it from which was MG DRIVE LEICESTER
So I contacted the dealership and was told I would have to wait over 12 weeks before the could see the car and it could possibly cost me £170 up to diagnose the issue.
After getting the car booked in I was told it may take a few days to find out what the issue is this actually took 7 days I was left without a car to be told to come collect my car they think they know what the issue is they don’t have the part to fix it so it will go on back order when I went to collect my car I noticed a dent and scratch on the rear door which was not there when I dropped the car off I informed the staff and they took photos and told me a manager would be in touch as to date no contact just been ghosted Evan after email on the issue.
Anyway back to the car I was told after 2 weeks the part had arrived and in 4 weeks can you bring your car in for 3 days at 9 am which I said yes no problem, so take a day off work I am driving the car into MG DRIVE LEICESTER to get a call 5 mins away from the dealership I get a call we can’t fix your car today we may be able to fit you in in 6-8 weeks to try and fix it
I explained this was unacceptable just to be told this was the best they could do as they don’t have any MG Techs available.
Which leaves me with Great concerns that this dealership are unable to up hold there obligations with warranty work on cars they offer for sale..
And now nothing.
I have contacted MG UK with my concerns about this MG franchise.
I have been forced to contact the finance provider to see what my options are to return the car as the garage are unable to fix the fault with the car .
I will update in due course..

Great experience from start to finish. Saj was really accommodating, took the time to listen to exactly what I was after, and never made me feel pressured at any point. Unlike other car garages I’ve dealt with before, he was genuinely helpful and not pushy at all. Really appreciated the honest and relaxed approach - would definitely recommend.

We were interested in viewing , driving and finding out about a Leapmotor b10a t the Ipswich location Darren Martin was the person who did everything we required. His approach was simply fantastic and not pushy! He was very informative and answered all our questions. We have decided not to purchase a b10 but to lease one. Thank you

After dropping off my Tucson at Drive Scarborough due to misfire under acceleration. Upon inspection it was found that the ignition coil connector was broken and one coil was held on by cable tie. Jacob at Drive retail was as dismayed and shocked as I was. Jacob said leave it with me and got a replacement sorted and fitted for nothing. Can't thank Jacob and Drive Hyundai Scarborough enough. Excellent old school service.

I bought a car in March. I drive for three weeks and he broke down the cooling water engine steaming. I give the car back ask for the deposit back and this is still going until today and nothing they don’t fix anything always delayed. I spoke with the Finance to cancel the contract and I’m still here waiting. They do nothing this Company they only want the money, money, money, money not they don’t care about person. They’re the worst dealership until today. I went. he’s very sad and I’m always worried I can’t sleep properly because of that they don’t care about no one the Finance company is trying to call them to resolve the dispute and they don’t answer the phone and this is going more than two months already and you have the car there. I’m paying your car that that I don’t have it. They have the car back after three weeks I bought the car with the big problem until today they still have the car , very bad company 

I bought a car in March. I drive for three weeks and he broke down the cooling water engine steaming. I give the car back ask for the deposit back and this is still going until today and nothing they don’t fix anything always delayed. I spoke with the Finance to cancel the contract and I’m still here waiting. They do nothing this Company they only want the money, money, money, money not they don’t care about person. They’re the worst dealership until today. I went. he’s very sad and I’m always worried I can’t sleep properly because of that they don’t care about no one.

MG Drive Leicester
Extremely Poor Communication and Service – Very Disappointing Experience

I am extremely disappointed with the service at MG Leicester. They called me to book my car in for a service and MOT, and I clearly explained during the booking that my brakes needed replacing before the MOT. I was quoted roughly £375 and told I would receive a call after the health check to confirm the exact amount and approve the work before anything went ahead.

I dropped my car off and was told it might take a bit longer because I arrived slightly late. I waited the entire day for the promised call about the brake quote — nothing came. Instead, at the end of the day, I received a call saying my car had failed the MOT due to the brakes, the exact issue I had raised before booking.

They carried out an MOT knowing the brakes needed replacing and without contacting me as agreed. This was a complete failure in communication and process. To make matters worse, no courtesy car was available, and there was no concern shown about how I would get back to Birmingham.

This experience was unprofessional, inconvenient, and entirely avoidable. I will not be using this branch again.

Max at Drive Hartlepool was first class.He found a suitable car for my needs. I needed an automatic and nothing was a trouble. Its my third car from Drive Vauxhall in Hartlepool.

Me and the wife were looking for a car and got recommended to go to Drive Aldershot and I’m so glad we did!!

We were all met with a smile and greeted by someone called Connor. We ended up buying a Vauxhall and in the end it wasn’t the right car for both of us so we brought another one (MG). Connor who dealt with us on both occasions is absolutely fantastic!! In fact the whole staff who we encountered were amazing!!!

Highly recommend this place.

Booked a test drive with drive motor retain Weston super Mare I went to the appointment drove 30 miles just to be told it’s been sold. Disgusting customer service.

After flaffing around for so long eventually made a decision on what car to purchase after trailing the internet. The car was reasonably priced and every question I asked was answered quickly. Hannah Humphries had the patience of a saint and lead me through the purchase process from start to finish. Delivery was straight forward and the guys they use for home delivery were spot on.
Honestly cannot fault the service at all. Had my local mechanic check the vehicle over and was advised that it was a really good car.
Hoping not to use the after sales service but can honestly say all staff I encountered were polite, knowledgeable and extremely friendly.

Johnathan Hartman
Was an excellent salesman
Never did he pressure me into buying a car .
Gave great advice and service

I bought a Corsa E, a 1-year-old demo from Drive Vauxhall Nuneaton, with a part exchange for my VW Polo GTI coming up to 3 years old. As the valuation of my Polo was higher that the Corsa E I received a payment of £4.2K as well as the Corsa. Love the new Corsa!

I had a great experience at Drive Vauxhall Weston Super Mare. Everything I required in a car was noted along with the budget I had. I was very happy that I wasn't being pushed to buy to something I couldn't afford.

I worked with Connor Campbell throughout the purchase and felt very informed in all options I had. Overall great experience and would recommend to others.

Looks like our problem with smelly car being sorted. My husband went back to see the Manager at Redcar he was more amenable this time and he is looking to find us an alternative car. Will review again when this happens .

Purchased an MG ZS back in June 25. This is a 71 plate, 1.0 litre manual. Only done just under 11k miles at the time. Only done just under 17k now.

Originally I decided I didn't want to go through with the swap due to the reliability of the car. I was then called and talked into making the purchase explaining how reliable they are and that the warranty is great. Went ahead as needed a bigger car as had a 1 year old at the time.

Firstly the warranty after 36 months old may as well be non existent.

Upon picking up the car, the steering clicks/cracks - they immediately booked it back in to check and advised that this is just a quirk/characteristic of the car... to this day it still does this.

Small issue, parcel shelf was damaged and was told would be replaced by pick up.. it wasn't.

Had it's MOT and service, coil springs are corroded and rusty.

Prior to me getting the car I can see it had it's MOT done and failed as one of the shock absorbers were leaking.

The passenger side mirror keeps getting stuck and when locking the car, isn't closing by itself. I then have to manually reset it. The rear camera is now also flickering with black streaks across it.

Now the big one, two mornings ago, the engine light has now come on.

I'm really not satisfied with the vehicle or the service and believe I was led to purchase a car that isn't safe and I worry for the safety of myself, my partner and my toddler.

In addition to this, hill start assist, traction, and stop start faults are now coming on

I've sent a complaint to Drive Direct as well as my finance company in hopes we can sort this.

Thank you

**UPDATE**

Called on Saturday, told I'd be called back Monday as urgent.

Chased them and manager is in a meeting so waiting again until Midday

Spoken to the general manager yesterday who has told me he would like to resolve this amicably. Will update once I have further info, up to a 2 star as they are actively trying to assist currently

**UPDATE** 13/04/26

They've tried to do me a deal on a part exchange, finance company have come back wanting nearly £500 a month or I'd need to put 2.5k up front. I'm at a loss now, with no idea what to do. I've tried calling and emailing with no reply back.

It's been over a week now without a car. We have a 2 year old and commitments and I just don't know what to do.

**Update 06/05/2026**

We were looking at part exing the car due to the issues and unreliability but due to the negative equity on my finance agreement we've been declined.

We're being penalised for having an unreliable car through no fault of our own.

looks like we'll have the MG repaired and get the vehicle back... awful awful awful

Mis-sold.
Constant chasing.
Have not received the goods I paid for.
Am now going to go through credit card company to obtain monies back.

As well as unexpected costs they carried on driving the car.

Sent an email asking if happy, have requested to be contacted and nothing.

Absolutely disgusting. Sales were great and friendly however after sales and service is a joke.
Car went in with faults took us 4 months to have the car fixed and returned. The hire car from eurocar literally around the corner was left with them. For some reason the car was collected from Middlesbrough?! And now we are getting lugged with a feul bill even though we put a full tank in before we dropped it off. Why did someone from drive take it to Boro? Why did we have to wait over an hour for a car to be cleaned and serviced after being told it was ready on top of this their valeting means washed the outside and quickly hoover the front seats, the back of the car wasn't even touched at all.

If you are buying a car or planning to use this company at all then don't, take your business and your hard earned money elsewhere!!