Drive Motor Retail Avis 

Very poor service from salesman.
I was shown a video of the car -bodywork looked fine.
However, having travelled 3 hours to buy the car, I found a dent in the bonnet.
Also I was told it would be serviced to the standard required to satisfy the manufacturer's warranty - this was not true.
I only managed to sort these issues out by involving a senior sales manager.

Lucas Balista at the Bury St Edmunds branch as fantastic with handling my purchase and dealing with any queries. His communication and reassurance is excellent. I would highly recommend speaking to Lucas if you are considering purchasing a car.

I bought a car from Drive about six months ago. They were very keen to sell me lots of extras and services, but could not supply me with The T&Cs for them. Also they could not tell me details like how many years a cam belt could be expected to last on car that had only done 25,000 miles. Also they only gave one weeks guarantee after purchase.
The service record indicated that the car had been regularly serviced by Drive annually. I’ve had problems with brake sensors since, was this bad luck?
I had it MOTed and serviced today by another Vauxhall main dealer, front discs were pitted and corroded. The tyre inflator had expired in 2004, which to be polite surprised me that I would be sold a car with an expired inflator kit. There were quite a few other issues, which I cannot say were not down to the relatively low milage that the car has done since sale.
On the positive side Drive did find me a car that met quite a demanding spec.

Ordered a new motobility car in december arrived in march not too long to wait. Mark the motorbility advisor was very helpful kept us updated with the progress of the order and the handover was very smooth.
The car is everything we expected and will meet our needs fully. I would recommend dealing with Mark Bignell to anyone. He certainly is professional and goes that extra mile for his customers.

Deivis at the Bristol team was fantastic.
We were in the Bristol area for a few days and thought we would look at the electric range.
They had a fab deal for a car my hubby was interested in.
Deivis looked after us really well and was patient when we asked lots of questions. He explained everything. We bought the car! He even managed to turn around the prep of car so my hubby could drive it home 24 hours later!
Excellent service Deivis.

Avoid Drive, Darlington.

I agreed a deal on a Leapmotor C10 at £358 per month, confirmed by the salesperson after speaking with their manager. I paid a £500 deposit and we shook hands on the deal.

45 minutes later, I was called to say there had been a “pricing error" and "the price had increased to £379 per month", or I "could pay an extra £500 deposit to reduce it to £368".

I was told if I didn’t accept the new terms, my deposit would be refunded.

Expecting a customer to cover the cost of your mistake after taking a deposit is completely unacceptable. This experience has left me with zero confidence in the dealership.

Jeremy Hogg was very professional. He understood my needs and found be a great deal. His aftercare is second to none. Well done Drive Redcar and Jeremy Hogg. We will use you again for sure. BW Will

I would not ever buy a vauxhall again & would never use Drive vauxhall again. My vauxhall mokka had a major engine failure at 2 years old back in October 2025 & vauxhall drive told me i needed a new engine & told me my warranty was void because my service was missed (unkown to me as this was missed by who i purchased car off) so they wanted to charge me £10,500 for a new engine. They even admitted to me it was a manufacturer fault & missing the service would not have caused this major failure. So i even phoned there head office to see if they would at least help me with the labour costs as a good will gesture but nothing. So paid them £1,200 to strip my engine down apparently to find out the exact fault & all they came back with was swarf/bits of metal in the sump. So had it recovered to my local garage who put a new engine in at half the price & when completed to find out that vauxhall had kept my engine splash guard & kept a bit of my engine which was required for the new engine so i had to wait 3 more weeks for this part. Absolutely disgusting AVOID!

Unbelievably helpful when trying to make a sale, unfortunately, after sales service is terrible. Finance agreement not paid off for car I p/x, so ended up paying for a car I no longer have, along with new one. Also being chased by DVLA as they were never informed I was no longer the keeper of the previous car. Such a shame as my experience started off so well but unfortunately will not be using again

Had a fantastic experience with Peter at Vauxhall Direct in Aldershot! He managed to get me an absolutely cracking deal on the exact car I wanted. From start to finish, he was friendly, polite, and genuinely couldn’t do enough to help us. He made the whole process smooth and stress-free, and honestly turned what can sometimes be a daunting experience into a really enjoyable one. Couldn’t be happier with the service—highly recommend asking for Peter if you’re looking for a great deal and top-notch customer care!

I bought an MG IM5 from Drive MG Leamington and it should have come with a Smart Remote key that I have never received. Since the day I picked up the car, I’ve had absolutely no communication from the showroom. No updates, no replies to emails, nothing.
I’ve gone into the showroom three separate times and still haven’t been given any information or a solution. It feels like once they’ve taken your money, they disappear.
Really poor customer service and no follow‑through on what is part of the car and purchase. I’m still waiting for something that should have been provided from day one with no end in sight!!

The staff were so helpful from start to finish. Chloe was great, she explained everything in detail and made me feel confident in choosing the right car for me.
Thankyou 😁

Abysmal customer care, promising phone calls to keep you informed but never made, last visit at 12.17 pm, waited as no one manning service desk, eventually went over the reception desk and asked guy if he could ring the service desk to get someone out, lucky for he then went and found someone, seems the service dept when you turn up are doing you a favour no pro activity, totally no customer care, one saving grace Tracey Osbourne thank god based on experience between 30 Jan and so far today 02 Mar

Thank you, Rashid and the team, for giving us the MG ZS Hybrid + Trophy Auto—the car we dreamed of. From start to finish, everything went smoothly, and we’re truly happy with the service we received. We appreciate the way we were treated, and we’re extremely satisfied with the car. Thank you, Rashid, for helping us get this particular car. It means a lot to us. 😊❤️

What an absolute shower of sh@@,customer service is woeful,i had to take my van in for a recall,booked it in and not told it would be all day to do it,so i took it in at 9.30 this morning then told it would be ready at 5pm,we live 15 miles away so had to walk around leicester which you can only do for so long we went back at 3pm to be told the van is only just going in,not impressed at 4.30 i went outside and my van was washed but still outside,anyway they did not do the work and sent me home giving me the biggest load of bull i’ve ever heard,i have lost a days work only to be told i’ve got to take it back in for another loss of earnings !!!!!!!!!

Thank you so much for a seamless purchase of my new car. Gaynor and the team were amazing at Bristol East. Absolutely love my new car and the customer service was 100%

A big thank you to Leona when looking for a car she was very patient, helpful not pushy and made us feel very comfortable and at ease when purchasing a car which for us was a big decision to make. Nothing was too much trouble and her customer service skills were outstanding in dealing with us. Thank you Leona other garages didn't make us feel like this but you were so helpful.

Drive Vauxhall Bury St. Edmunds always gives first-class and friendly service which I very much appreciate.

Thank you very much.

I bought a vehicle at the Weston Super Mare showroom/garage a couple of weeks ago and I have been missed sold.It is an electric vehicle and the advertising was at 145miles range and the salesman said it realistically does 120 but 3 days after buying it I realised it doesn’t even do 90 miles.So I would be very careful in trusting the sales men when you buy an electric vehicle as they say anything to have a sale,they don’t care what your needs are from a vehicle .

Cannot commend Alyx Turner the service advisor at Redcar Vauxhall for her professionalism, efficiency and outstanding customer service.
She went over and beyond all expectations and went that extra mile to try and resolve a very stressful situation.
Highly impressed with her confident demeanour and always returned calls as she said she would
Best service ever experienced would highly recommend this garage based on this experience