The guy who i first had contact with was great but when I went to collect the car a few days later he was on holiday and the guy I was dealing with seemed very distant and uninterested. Also the car w... Voir plus
Établissement
Changer d'établissementDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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Lisez les avis des autres
Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you nee... Voir plus
L'entreprise a répondu
I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he... Voir plus
L'entreprise a répondu
Kate was excellent throughout the whole process — very professional, helpful and informative. After taking the vehicle home, I realised it didn’t have the front and rear parking sensors that ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Écrit par l'entreprise
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Coordonnées de contact
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, Royaume-Uni
- 0191 2837864
Over 1000 new cars every week
4,6
Excellent
898 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Excellent staff
Excellent staff, salesman Lee full of knowledge about the vehicle on sale, Lee sales manager going straight to the top, well done lads and lassies at motorpoint Birtley.
3 juin 2026
Réponse de Motorpoint - Birtley
Hi Steve,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and that you found Lee really helpful!
I will be sure to pass your kind words onto the team and if we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great choice of cars and lovely people
Great choice of cars, very good service from good people. However there were issues transferring my private registration which because of the delay involved I incurred and extra £150.00 cost!
2 juin 2026
Réponse de Motorpoint - Birtley
Hi John,
We appreciate your feedback on our service and car selection. We are sorry to hear about the issue with your private registration transfer and the additional cost incurred. If you wish to discuss this further please drop me an email on kimberley.herron@motorpoint.co.uk.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great customer service.
5 juin 2026
Réponse de Motorpoint - Birtley
Hi Clare,
Thanks for your review! I am thrilled to hear your experience was a good one and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Customer service first quality of my…
Customer service first quality of my vehicle second!
6 juin 2026
Réponse de Motorpoint - Birtley
Hi Simon,
We're delighted you appreciate our service and vehicle quality! Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great customer service Kate Smith was…
Great customer service Kate Smith was brilliant looking after us patience and great at looking after us on a tricky situation thanks again
3 juin 2026
Réponse de Motorpoint - Birtley
Hi Kenneth,
Thank you for leaving us a fantastic review! I am pleased to hear Kate was able to offer you a great service and you enjoyed the car-buying experience.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Réponse de Motorpoint - Birtley
Hi Diane,
Thanks for taking the time to leave us a great review! I am pleased to hear that your expeerience was a good one!
Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
No pressure from sales staff
No pressure from sales staff. Great price for my part exchange
3 juin 2026
Réponse de Motorpoint - Birtley
Hi Eddie,
Thank you for taking the time to leave us a great review! I am pleased you enjoyed the stress-free car buying experience and that you were happy with your part exchange price. If we can assist you further please do not hesitate to get in touch!
Kind regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent experience
The ease of purchasing my new car. The sales assistant, Lynn was really friendly but professional.
29 mai 2026
Réponse de Motorpoint - Birtley
Hi Mrs McLeod,
We're so glad you had an easy car-buying experience. We appreciate your kind words about our team. I will be sure to pass your kind words onto Lynn and the rest of the team!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent 10/10 for Service
Was welcomed by Jordan as I entered he explained the layout of the showroom and outside and left me to have a good look around no pushy sales talk like other dealerships, after a look around and seeing the car I went to view he talked me through everything I needed to know.
From first entering to purchasing the car and collecting it I could not have had a more pleasant experience, a big thank you to Jordan and Motorpoint
23 mai 2026
Avis spontané
Réponse de Motorpoint - Birtley
Hi Jimmy,
We're delighted to hear you had such a pleasant experience from start to finish. It's wonderful to know our team made you feel welcome and helped you find the perfect car without any pressure. Thank you for your kind feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Staff never got back with answers
Staff never got back with answers, but I would just go to Motorpoint itself, because online isn’t working for me.
26 mai 2026
Réponse de Motorpoint - Birtley
Hi Roy,
I am sorry to hear your experience wasn't a great one and that you were not given the answers you needed. Drop me an email on kimberley.herron@motorpoint.co.uk if you have any questions and I will try my best to answer them for you!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Réponse de Motorpoint - Birtley
Hi Gilbert,
We're delighted to hear you consistently receive brilliant service from us. Thank you for your feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Réponse de Motorpoint - Birtley
Hi Simon,
Thanks for your review! I am pleased you felt as though the team were helpful throughout your time in the showroom!
If we can help further please get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
I recently bought a car from Motorpoint…
I recently bought a car from Motorpoint and wanted to say a huge thank you to Megan for making the whole experience so easy and enjoyable. She was friendly, helpful, professional, and never once made me feel pressured into buying anything.
What really stood out was how she went above and beyond to help me. During my test drive, the car I was originally planning to buy was actually sold, but Megan quickly thought on her feet and found me an alternative vehicle that turned out to be even better than the one I was about to pay for!
Her customer service, quick thinking, and genuine approach made all the difference. Megan is a real asset to Motorpoint and I wouldn’t hesitate to recommend her to anyone looking for a new car.
26 mai 2026
Avis spontané
Réponse de Motorpoint - Birtley
Hi Dean,
Thank you for your review! I am pleased to hear Megan was able to offer you a great car-buying experience! If we can assist you any further please do not hesitate to get in touch & I will be sure to pass your feedback over to Megan and the team!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Friendly staff
Friendly staff, on arrival was made to feel valued. Lovely clean showroom ,great selection of cars to chose from.
22 mai 2026
Réponse de Motorpoint - Birtley
Hi Anne,
Thank you for your great review! We're so glad you felt valued and enjoyed our clean showroom and car selection. If we can assist you further please do not hesitate to get in touch!
Enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Réponse de Motorpoint - Birtley
Hi Karen,
Thank you for your great review! I am pleased to hear you had a smooth and easy car buying experience with us and the team looked after you! If we can help further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great needs identificatiin
Kate listened carefully to my needs and sourced a car that met them perfectly
19 mai 2026
Réponse de Motorpoint - Birtley
We are so pleased to hear we met your needs perfectly. Thank you for your kind words. I will be sure to pass your feedback over to Kate and the rest of the team.
Thank you
Motorpoint Birtley
Sales…
Very helpful left to look around answered question when asked. Great customer service. Wayne was very respectful.
10 mai 2026
Réponse de Motorpoint - Birtley
Hi Lynda,
We appreciate you sharing your experience! We are happy to hear you were satisfied with our service and assistance. I will be sure to pass your kind words over to Wayne and the rest of the team!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent service…
Great experience all staff very nice and polite, shout out to Amanda who made the experience of buying a car very comfortable and easy. Easiest, fastest and simplest way of buying a car, motorpoint will be the first place I'll look for a car in the future.
14 mai 2026
Réponse de Motorpoint - Birtley
We're delighted to hear you had such a great experience with our team! We appreciate your kind words about the comfortable and easy car-buying process. We look forward to assisting you again in the future. I will be sure to pass your kind words over to Amanda!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Warm welcome, great service
I was shown around the car and given the time to make sure I liked the car. I was given enough time to make sure all the paperwork had been read and understood. The service was really friendly, thank you
14 mai 2026
Réponse de Motorpoint - Birtley
Hi Chris,
We are so pleased to hear you had a friendly experience and were given ample time to make your decision. Thank you for your kind words!
Thank you
Motorpoint
An excellent wide rangeing choice of…
An excellent wide rangeing choice of vehicles to choose from with the help and advice of friendly staff who answered questions I had on various vehicles.This is the second car we have purchased from Dean at Birtley Site.A fair and reasonable price for a quality used car,many thanks Motorpoint.
5 mai 2026
Réponse de Motorpoint - Birtley
Hi Stephen,
We're happy you found a wide range of vehicles and friendly staff helpful. It's great to know you found a quality used car at a fair price during your second purchase with us. Thank you for your positive feedback!
Thank you
Motorpoint
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