Motorpoint - Derby Avis 

Lovely sales care and collection, smooth - really easy to buy the car .
However the interior is dirty, currently waiting to take it back- for a valet ( I live 30 miles, each way - so will be wasting my time and petrol, for something which should have been done correctly)
I tried taking my car back - wasted all morning, sales girl tried to do it, in the end - spoke to area manager, who told me , I needed to pay £50 to have the inside cleaned, as you only remove the dish from the outside. — not a happy customer, although you gave me £20, towards my mileage - I just wanted a clean interior and found rotting sweets and horrible stains ,inside the car, and rotting leaves under my bonnet .Sort of took the shine off getting a new car.
I have sent you the pictures, but no one has gotten back to me.

No hassle
Price given for car
3 k more than offered from VW
I have a one year old car with low mileage
Delighted
Lovely staff .No fuss
Sorted

This is the 3rd time we have bought from Motorpoint. We find them very good to deal with. We never felt under pressure to buy our new car, the whole process was very easy .

More time explaining dash board and features of electric… charging maps blue tooth ect

salesman (Geoff) really listened to my requirements

I had a really disappointing experience with Motorpoint. We were led to believe the car had a full service history, which was a key factor in our decision to purchase. After investing significant time and incurring additional costs, we later discovered it only had partial history.

This lack of transparency caused unnecessary stress and financial loss, and could have been avoided with clearer, honest communication from the outset. When we raised the issue, there was little willingness to take responsibility or resolve it.

As a result, we chose to sell the car via Carwow, taking a financial hit in the process. Since then, I’ve also come across similar experiences from other customers raising concerns about service history, which is worrying.

I wouldn’t buy from Motorpoint again. If you’re considering purchasing from them, I strongly recommend confirming and seeing full service history before committing.

They were very helpful in finding the right car

From start to finish i was welcome and the paperwork was completed were wal.

Friendly knowledgeable staff no pushy sales tactics

was very help full answered all my questions a made everything run smoothly service was brillent thanks guys

I brought my last car at Derby Motorpoint so that's why I went back..
The car we wanted was at another Motorpoint so we looked on line before with dealer sorted everything..
And it was all ready to collect a few days later..staff all friendly and helpful
And always get a better price there..

The guys in all the depots Peterborough and Derby and on line have been fantastic very helpful polite and customer focused and not pushy at all just let you do your thing and then when ur ready they are very on the detail and get you through the process very quickly.

10/10. Very pleased doing business with this fantastic dealership at derby. My sales rep was Timothy and he was efficient, helpful and timely. Superb service, thank you!

Absolutely brilliant, the staff especially Corey and Chloe were great, nothing too much trouble, everything done efficiently and smoothly, just a lovely place to buy a car, this is my second car I have bought from motorpoint and will recommend to anyone and everyone

Fantastic choice of good quality low milage vehicles at very reasonable prices
The staff were great thank you Chris Cameron and Alex Gebbie
No fuss no hassle and no haggling over the price great just how car buying should be.
This is the 5th car I have purchased from motorpoint and I would recommend to anyone thinking of purchasing a nearly new car

Very friendly staff , complimentary refreshments , honest appraisals fair prices

Great service. No pressure. Great cars.