Motorpoint - Edinburgh Avis 

Given my experience with Motorpoint, I will never purchase a car from them again

The purchase itself was positive, and I was initially pleased with the service. However, concerns arose when I contacted my local Kia dealership to arrange a service plan. Questions were raised about the vehicle’s service history and whether it could affect future manufacturer warranty claims.

I contacted Kia’s Warranty Department directly, but they were unable to confirm that any future claim would definitely be covered. This left the warranty position unresolved and created an unacceptable level of uncertainty for a relatively new, expensive vehicle.

Communication with Motorpoint’s Edinburgh branch was also extremely disappointing. Emails went unanswered, telephone contact was difficult, and responses were often delayed. There were times when I genuinely felt as though I was simply being ignored.

Motorpoint’s Customer Resolution team became involved and did their best to assist, which I do appreciate, but even they struggled to obtain timely answers from the branch.

Having since read a number of other reviews relating specifically to the Edinburgh branch, it appears I am not alone in being disappointed with the after-sales communication. Similar comments about difficulties making contact, unanswered communications and customers feeling ignored certainly reflect my own experience.

Perhaps the most disappointing aspect, however, was the lack of empathy throughout the whole situation. I felt that rather than anyone really listening to my concerns and appreciating the stress and uncertainty this had caused for weeks and weeks, there was simply an answer or explanation for everything and very little acknowledgement of what I, as the customer, had actually been put through.

After approximately six weeks of trying to resolve the issue, I decided the uncertainty was no longer acceptable. I had purchased the car believing it came with the reassurance of the remaining Kia manufacturer’s warranty, yet nobody could confirm that future claims would be honoured.

As a result, I accepted a financial loss and traded the car in for another vehicle purchased from an authorised Kia dealer, where the warranty position is clear.

Although the purchase day itself was a positive experience, everything that followed completely overshadowed it. What should have been an enjoyable purchase became weeks of chasing answers, worrying about the warranty and eventually costing me financially just to have peace of mind.

Motorpoint’s position was that, if I remained dissatisfied, I should refer the matter to an independent Alternative Dispute Resolution service, and they provided me with the relevant details. While I appreciate that this option was made available, I found it disappointing that the matter reached that stage rather than being resolved directly and satisfactorily.

For me, good customer service is not simply about how you are treated when a company is selling you a car; it is how you are treated when something goes wrong afterwards. Sadly, that is where my experience with Motorpoint fell very short.

As I said earlier, I would not purchase another vehicle from Motorpoint and, based on my experience, I could not recommend them to others.

Was met on time and transaction went smoothly. No negatives

I got my car on Saturday at Motorpoint. Edinburgh and can’t thank Louis the sales person for his friendly approach and help it was so easy and no stress, I can’t praise him enough , thank you

Bought a fiat 500 from the Edinburgh branch 4 weeks ago for our daughter, its a lovely car and she was delighted with it, until unfortunately at the weekend a warning light (insufficient engine pressure sensor) came on. When we got it checked out there was no oil in the car at all. The last service was carried out in June 2025 with only a basic oil and filter change done in December 2025 which is maintenance rather than a service. We now have to pay for a service ourself as Motorpoint consider an oil and filter change as a service and will follow the recommended miles/months between regardless if the oil is empty, In the name of good customer service I would have at least expected the cost of a service to be covered so we aren't out of pocket so soon after purchase. The lady we spoke to Tara Sahu was very helpful arranging for the cost of the oil we bought to be refunded so thanks for that, So for confirmation can Motorpoint confirm our extended warranty we purchased will still be valid due to the service interval i noted above, and that the warranty will accept the oil and filter change??

Worked out ok

The sales person Dougie Dickson was a delight to deal with being not pushy and spent time dealing with the paperwork and explaining the process.
Easy process to buy and sell through Motorpoint with no pressure on the customer.
Good prices for trade in and buying.

Great service, lovely staff, left happy with no complaints ✅

Great staff and service.

Such a straightforward company to deal with. No mucking about.

The staff were 1st class, professional and friendly couldn't ask for more

Louis the sales rep I had did a sterling job through some a number of sticky moments due to payment difficulties and was exceptionally calm considering. A great job well done.

Friendly and welcoming atmosphere and did not feel intimidated to buy. Got the car we were looking for and we love it.

Sold my car to Motorpoint Edinburgh. The process was very straight forward and simple. I was offered a fair price and arranged an appointment on line. Did not try to haggle me down but honoured the original offer. Payment was in my bank account within minutes. Great service.

Nightmare getting to branch as access road closed. Once we eventually managed to access the building everything went very smoothly. They examined the car and gave us the price quoted online which we were very happy with. Money in our account in fifteen mins. Superb service and wouldn’t hesitate to use them again.

Took my payment on a personal employee device which the employee admitted.

An employees phone is not safe to take customer payments on!

Poor data security and can’t show me that my data is safe

Contacted their data protection officer but I have had no response.

Avoid this company

Far to slow never taken so long in a.sale room before

Big shout out to Lewis and Milly at Moterpoint Edinburgh.
Lewis was fantastic from the first minute i walked in to the day i drove away with my new car (great price).
Milly was so helpful with the one little problem i had.
Highly recommended, i would use again.

I had an excellent experience buying my Toyota C-HR from Motorpoint Edinburgh.
I travelled all the way from South Shields to Edinburgh to view the car, so I was hoping the journey would be worthwhile—and it definitely was. From my initial enquiry, the communication was excellent, and everything was arranged clearly before I made the trip.
When I arrived at the Edinburgh branch, the staff were friendly, professional and very helpful. I was given plenty of time to look over the car and take it for a test drive, without feeling rushed or pressured. The car was exactly as described, the test drive went really well, and all my questions were answered clearly.
The whole buying process was straightforward and stress-free. I also really appreciated that I never felt pressured into purchasing additional products or extras. Everything was explained properly, allowing me to make my own decision.
I’m extremely happy with my Toyota C-HR and with the service I received from the Motorpoint Edinburgh team. Travelling from South Shields was a fair distance, but the experience made the journey completely worthwhile.
I’d definitely recommend Motorpoint Edinburgh to anyone looking for a quality used car and a professional, hassle-free buying experience.
A big thank you to the whole team for making my car-buying experience such a positive one. ⭐⭐⭐⭐⭐

Easy to deal with sales, and well looked after