Motorpoint - Peterborough Avis 

Motorpoint offered me £2100 part exchange for my car. I had described the condition of the car honestly to them. Once I arrived at the showroom they changed their offer to £1300. I declined to do business with them and they immediately offered me £1500. I again declined and 3 hours later they called and offered a further £100. Even with that revised price it was still £500 below the price I agreed. I would not recommend doing a part exchange with Motorpoint.

We travelled from Rochester, Kent to Peterborough with my wife and son specifically to view a Ford Fiesta ST-3 that we had reserved.

The car itself drove well, but we left disappointed because several things we saw in person did not match our expectations from the advert and the information available beforehand.

The advert photos showed Michelin tyres, but when we inspected the vehicle it had different front tyres fitted. While the replacement tyres may be perfectly acceptable, we expected the vehicle to match the photos we had travelled to see.

The original front floor mats were also missing.

We spent considerable time asking questions about the vehicle's history, ownership changes, service history and tyre changes. Unfortunately, the salesperson was unable to provide satisfactory answers to many of our concerns and repeatedly stated that the price was fixed with no flexibility at all.

For a vehicle costing nearly £17,000, we expected clearer answers regarding:

* Ownership history
* Service history
* Tyre changes
* Differences between the advert photos and the actual vehicle

We completed our own HPI checks, inspected the vehicle thoroughly and carried out a test drive, but ultimately did not have enough confidence in the overall history and presentation of the vehicle to proceed.

The journey from Kent took up most of our day, and we left feeling that more accurate information and better preparation before our visit would have saved everyone time.

I appreciate that other buyers may be satisfied, but unfortunately this particular experience did not meet our expectations.

As usual, the staff at Motorpoint Peterborough were very helpful and knowledgeable during my visit, all questions answered and explanations given. Overall a very pleasing visit, and we came away satisfied with the vehicle we purchased.

Easy to look at & test drive cars. Lots of friendly staff to help. First class👍

We went into Motorpoint on Monday 25th May, put a deposit down late morning and the car was ready to drive away a few hours later. Jamie was a great help and answered all the questions I had and made it an easy purchase

The customer service I received from the moment I walked through the door was brilliant. Although I was disappointed to have issues with my car battery on the same day I collected the car, I appreciate that things do go wrong, and the prompt way the issues were dealt with was first class.
I would definitely recommend Motorpoint Peterborough to family and friends.
Sophie was so patient and helpful, thank you. I’m sorry, I don’t remember the name of the lovely guy who helped complete the sale, but he was really helpful and friendly too.

Great service from Nathan was really helpful with selling the car will come back again

Really positive and easy experience selling my car. Took me a short time to get a valuation online and easy to book an appointment. Uploaded information before the appointment to save time.
When I arrived, walked into reception and was greeted immediately by a friendly receptionist who was on the phone but smiled and grabbed a colleague to help me straight away. Booked in, short wait to see Kelvin, who explained the process really simply and easily. Inspected the car which took no more than 10 minutes. Couple of other staff members acknowledged me as they walked past, so felt welcome in their business. Offer was not changed from online offer despite a couple of extra issues with car that I wasn't aware of so hadn't declared. Sale agreed and funds in my account within minutes of confirmation.
Kelvin then processed the DVLA notification on my behalf and helped me with the final bits
A hugely pleasant experience. Offer was 50% higher than We Buy Any Car, after all their deductions. Slightly less convenient to travel to Motorpoint, but well worth the extra time involved for the service and price - if you want certainty in the offer and you have a branch close-ish to you, I'd thoroughly recommend going to Motorpoint above anyone else. Thanks Kelvin and team for the excellent experience.

Bought and sold 4 cars from motorpoint i should think that speaks volumes.

Very efficient and good customer service
Sales person was helpful and non pushy

Staff were polite, helpful

We delt with a sales person called Kelvin he was very good at his job would highly recommend

Great customer service from Sam, nothing was too much trouble. Made the process really easy and was very patient helping me find a car in my budget

Kelvin went the extra mile. Made it all easy, many thanks Sue Fatrer Sheringham

Great service as always. Beautiful car, great value. Fred was a really supportive sales rep, and not pushy at all. A credit to the Motor point brand.

easy, quick and great customer service

Some staff were very helpful and easy to understand. One member of staff was difficult to understand on the phone. The staff member who sold me the car at the pickup location was not very cheerful and it didn’t appear that she was very bothered about selling the car to me.

Tyre needs replacing and only had car 4 days

Disappointed screen wash hadn't been checked was empty what happened to all checks that you are meant to do!