Motortrustuk Lancaster Avis 

Just bought a car from this company and had a great experience the sales guy was Ben Kearns who was excellent and made the whole experience so easy he even arranged for a courtesy car while my new car was ready to pickup top man and top service 😀 👍

Bought my new car today, absolutely love it. Fantastic service, staff friendly and helpful. Thankyou

I was assisted by Aidan Heath at Motortrust UK Lancaster. He helped me from the minute I spoke to him over the phone making sure I got the best price to suit my budget. he included a full warranty in my price to give me peace of mind. A week later I drove 2 hours to go and fetch my car. The car was valeted. The car did have a few issues but Aidan made sure that we got that sorted with no hassles. I drove away a happy excited 42 year old "boy". lol

Great company, great salesmen. Cant wait for my new car

I recently bought a Mercedes GLA.
I have recieved absolutely no sales nor after sales call, when I have emailed relentlessly.
I have no Warranty paperwork.
I have recieved a DD confirmation from DVLA for a completely different car!!!
No one is replying/calling me to fix any issues.
I am so disappointed.

I was very interested in a car that motortrust Lancaster was selling but I was not willing to pay £150 administration fee for a car sales business to do its’ job.

I understand charging a fee for finance. This involves extra work. When I questioned the reason for administration fee for a cash sale, I was told it was so they could replace the car I purchasedwith another car.

I realise this is relatively common place now but I do not go to Tesco’s and get charged an administration fee for them to restock their shelves – that is their business, and I do not see why I should pay one when I buy a car. If they have additional costs, they should be built in to the price.

They lost a sale from me.

Found the car I wanted via Autotrader but it was in Lancashire and I am in Hampshire so it was all done remotely. Ben proved to be helpful and reliable and after several emails I bought the vehicle. We are pleased with it. The vehicle was delivered on the agreed day by a very courteous chap called Junior. Junior showed me around the car answering my questions and finishing up minor paperwork.
Overall a pleasant experience.

Carl from motor trust Lancaster was fantastic helped me pick out a beautiful Mercedes

We recently purchased a car from Lancaster motor trust, Lewis was extremely professional and handled everything from start to finish. The best customer service we have had when purchasing a car.

Great service from Carl! In and out, quick and easy. Car as advertised!

We had a fantastic experience at motor trust thanks to the sales man Louis Higgins he was very helpful not pushy at all and was very friendly made the experience a pleasure 😀 👍 and we love our new car thank you 😀

Part exchanged a car with this company, price all agreed and drove new car away. 2 days later were told we had to pay another £4,000 or return the car as our car was a category D, and they could only sell it for £9,000. In good faith we paid this money only to see 2 days later our car was on the forecourt for £14,495. Put in a formal complaint to the manager, who told us non of his salesman would tell us how much they could sell a car for. It was the manager Craig that told us this and blatantly lied to us. Why would we pay an extra £4,000 if this was not what was said? Do not trust this company .....

Recently purchased a Toyota at Motortrust after shoppping around and was pleasantly deal with by aidan they weren’t pushy at all and it was refreshing. The whole process was easy and stress free

A fantastic experience from start to finish. Aidan was extremely professional and explained everything really well, making the whole process clear and stress-free. I felt listened to, informed, and in very capable hands. Highly recommend

Got my last car here, very professional outfit. Was helped by a lad called Aidan, seemed a little timid but knew his cars and I appreciated his input. Overall great experience, would recommend.

Had a great all round experience, topped off by Aiden, 100% would recommend

Caution advised…
The salesperson (Connor) provided false information regarding the vehicle's previous ownership and history. I travelled 330 miles to view the car, only to discover that the front tyres had not been replaced, despite previous MOT advisories indicating they were close to illegal.
Additionally, the vehicle had an outstanding manufacturer recall that was going to be supposedly investigated, but no action had been taken. When I requested to see the independent AA vehicle report, the dealership declined to provide it.
To make matters worse, the Sales Manager refused to speak with me, despite the fact I had spent over 6 hours of my day and travelled a considerable distance to view the vehicle.
Finally, despite being assured that my £500 deposit would be refunded within 3–5 working days, it took two weeks and multiple follow-ups calls to get it returned

Saw a car we wanted went to have a look but had to book a test drive as they couldn’t get the car out for us. Went back to test drive and asked them to value our car. Agreed a price and paid a deposit arrange a date to collect car. Before collecting we tried to contact to confirm the 3 year warranty, emailed and called and eventually got a response but was a week later. Had to change collection fat from the Wednesday to the weekend due to work so this gave them over 10 days to prepare the car. We had a time booked for collection and we turned up on time. Had to wait 15 mins to see the salesman, to then be told the car wasn’t ready as their valeted hasn’t turned up?! Surely this should have been completed well before the morning of the collection. Why couldn’t they have called to let us know. We could have arranged our day around this. So we had to come back later this afternoon. No apology. Went back and picked up car and immediately had to get fuel as we would not have got anywhere. We have bought many cars over the years and this is the worst customer service experience we have ever had. I would not recommend this garage to buy a car. Go elsewhere. When spending so much money we expect some level of customer service but unfortunately it was non existent.

I would seriously suggest anyone buying or anyone who has previously bought a car from here to check of any remedial works have actually been carried out. We waited 6 weeks for work to be carried out. When an email was sent to Craig threatening to pull out the car was miraculously ready for us to collect. I had my doubts as I had visited the garage the car was supposedly being done at and it was clear the work needed had not been carried out. I have videos and photos that prove this.

When we went to collect the car, Craig was sat in his office and refused to see us, instead he had another member of staff who was not aware of the situation deal with us. The poor guy had to keep going backwards and forwards between us and Craig, this could have been solved quicker had Craig actually come out of his office and dealt with our questions himself. We asked for proof that the work had been undertaken before we took the car. This could not be provided so Craig emailed me a list of work that had supposedly been done. Stating that the timing chain had been 'cleaned' and not changed. When I questioned this, he then emailed to say that the timing chain had been changed and he 'forgot' to add it on the previous email. I then suggested a compromise for our own peace of mind that if we were to take the car to an independent garage and if it turned out the timing chain had not been changed, would they be happy to change it. Craig then said that they would only change the timing chain if it failed. I double checked that I had heard right and they could not confirm the work had been done. He got very annoyed at being caught out lying.

We are now left without a car thanks to Craig and his lack of honesty.