Motortrustuk Garstang Avis 

We have dealt with Martin at the garstang branch and he had gone over and above to make our experience enjoyable. He is a credit to the company. We will definitely be using motor trust again.

Thank you Martin for everything

Tommy and the team are the best. Great service

Fab Sales Service! Thank you Ben for everything! We love our new car!

Overall Fantastic Dealership! Big shout out to Ben, Ben ensured the whole process to finding the car to handing us the keys went as smoothly as possible. Nothing was too much trouble for him. Thank you for everything ⭐️

Thank you for such professional customer service Tom. Always willing to go the extra mile.

Martin was really helpful during the purchase process. He helped with any issues I had. A really friendly character. Really recommend

Great selection of cars with good finance options too

Tom was very professional and made everything simple.

Had an amazing service from Tom, thank you so much!!

Thank you for a great service Tom!

Salesman Ben was friendly and helpful. Very little room for negotiation but car was well priced to start with so no complaints.

We dealt with Ben today. He was friendly and knowledgeable and helped us reach the best deal on the car I wanted

I had a great experience with Ben. He made the whole process smooth and seamless. Very nice and friendly. Thanks Ben

I bought my car from motortrust and by Morgan the sales rep I am well pleased with the service he gave in respect, polite and knowlageable I would not hesitate to buy another car from him. Well done to you Morgan.

Purchased car in March this year and as most reviews state, the colleagues at Motortrust cannot do enough to help you, until you have parted with your money and driven away.

When I bought the car, it needed two new front tyres, which Ben said they would replace for when I collected. When I agreed to buy the car, it had four ‘grade 1’ run flat tyres, 2 Bridgestone (front) and 2 Goodyear (rear). Along with the two new front tyres, I was told it would also be MOT’d.

Upon the agreed collection date of the car, I arrived to see that budget tyres had been replaced on the front of the car, not grade 1 tyres (like Bridgestone, Goodyear, Michelin, Pirelli, etc), and the MOT also hadn’t been completed. Ben had gone home at this point, so was advised to call him to sort.

Within a few days the ‘coolant low’ engine management warning light came on, which I thought was strange given the £249 ‘vehicle status check fee’ where they prep the vehicle to the correct AA(?) standards! So, I called Ben and I went through my questions. His responses: the tyres are the right standard for this vehicle and they (Motortrust) wouldn’t put grade 1’s on, even though that’s what I purchased the car with. Re the MOT told me “it must be a misunderstanding”. He apologised re the Coolant levels and asked to me to keep an eye on it and let him know. I also asked about the service history as there was a gap between 58k and 77k – Ben said, “I’ll ask Kev and come back to you”.

I had also discovered that there was a BMW recall notice on the car which they had failed to declare (it’s very easy to check) and given the £249 I’d paid for all the vehicle checks they did, one would have thought this would have been flagged and sorted before purchase? However, it’s a good job they didn’t tell me, because when I took it in to BMW (time off work) to get sorted, they flagged to me that they replacement tyres on the car weren’t run flats, which no-one had bothered to declare. What a disaster that could have been given that there was no jack, wheel brace, or sealant in the car. I thought I was driving with runflats.

So, upon calling Ben (again) to tell him this news, he told me that it was fine and that you can drive a car around with normal tyres that is set up for runflats. He didn’t seem to get the fact that if I had a puncture, I had nothing to fix it with or be able to move onwards with. He also couldn’t grasp that I agreed to purchase a car with four grade 1 runflat tyres and collected one with two grade 1 runflats and two budget tyres. How anyone thinks it is acceptable to do all of this to a customer, or to a £17k car is beyond me. On saying I remained unhappy and Ben’s flippant attitude towards the situation, I asked it be escalated. He assured a manager would call me the following day.

Three days later (after I chased Ben), I got a call from a very hostile Nigel, who is apparently the manager. From the off he was aggressive in his manner and swiftly told me they had MOT’d the car and it had been passed without runflats. I explained to him that I was told the car would be MOT’d before purchasing but it wasn’t – he said sorry – another misunderstanding, I guess. I said that by deliberately not telling me they had replaced runflats with non-runflats was dishonest – and this is when Nigel notched up his combative approach by vociferously telling me he wasn’t having me calling him a liar. Charming.

Anyway, after me digging in, Nigel reluctantly (and with such a distainful attitude) offered me two budget RFT’s and that I would have to call him back to arrange a date to have them fitted – apparently he couldn’t call me as he was really busy with “lots on his desk”. He also asked me “what was he now going to do with two used tyres” – I told him that it was a ‘you’ problem.

I had to chase this all up and when I finally got an response from Ben, I mentioned that budget RFT’s aren’t a like for like replacement. I felt that the goods I received were not as described (or seen) when I agreed to purchase the car. I was sure there must have been a breach of the Consumer Rights Act somewhere, but in all honesty, I couldn’t face the headache of dealing with Nigel and his aggressive manner (I think this is perhaps the desired outcome of his approach), so agreed to accept the budget RFT’s and just crack on for an easier life.

I took a day off work and wasted half a day driving to and from Preston, plus waiting time to fix the situation, which was no fault of my own.

Still not heard from Kev. V5C never arrived, so chased up myself after 4.5 months. And there’s no delays at DVLA, just a 4–6-week timeline for these things. Perhaps Motortrust customers seem to be unlucky with V5C’s going missing.

In order to do better, just look after your customers once they have left the forecourt, it's really not that difficult.

So, it’s 1 star from me and would never go back or recommend to anyone.

Great choice of high quality used cars.
Fantastic customer service.
Would highly recommend.

Morgan was a great help, informative and professional!

Would recommend

From the start, the salesperson Ben was brilliant and gave the best experience possible, with simple and quick details about the purchase; very happy.

Ben was a pleasure to deal with and was very helpful answering any questions I had . Thank you .

Great service when buying the new car, easy and quick to complete with no hassle or pressure. The car was also a very good price and I would recommend the company