Moveplaces Avis 57

“Nina has been absolutely fantastic throughout our whole house sale and purchase process. She’s always been incredibly quick to reply to emails, constantly on the ball, and kept everything moving smoothly from start to finish. Nothing was ever too much trouble and her communication has been excellent the entire time. We really appreciate everything she has done for us. Moving house is stressful, but Nina made it so much easier with her professionalism, efficiency, and support. Highly recommend — an absolute credit to Open Property Group!”

Moves Places were very helpful, from start to finish helping me buy my first property. I had countless questions, which all were answered to help me get a better understanding and bring me up to speed. While putting me at ease.
Special thank you to Nina Fitzgerald

From the initial call through to completion, everything was handled well. The marketing was good and generated interest quickly. We sold within the timeframe they suggested and avoided the usual delays. I wouldn’t hesitate to use Move Places again.

Unlike traditional estate agents, we didn’t have time wasters walking through the door. Every viewing felt qualified and genuine. The reservation fee structure clearly works because once we accepted an offer, the buyer was committed and that made a huge difference.

Good service overall. Laura and Jake worked hard to get things over the line. Not perfect, but they kept us updated and delivered in the end.

I initially considered a quick cash sale, but Move Places explained how their model works and I tried their investor sales first. I ended up achieving a much higher price than I expected, and still sold quickly. It was a good result

Honestly would rate 0 if I could. Laura the sales manager is rude and honestly I have never been spoken to so poorly in life.
Jason and Laura both ignore emails and honestly avoid avoid avoid. Terrible communication if you can even call it that.
Unprofessional and never have I experienced such bad service.

Nina and Laura were very helpful and professional throughout my house purchase. They both made the whole process very easy and smooth . Thank you for all your help .

I was nervous about selling after my previous sale fell through, but Move Places were fantastic from start to finish. They handled everything professionally and found me a serious buyer within 18 days. Communication was excellent, and the fixed fee meant no surprises at completion. I’d definitely recommend Move Places to anyone who wants a quick, stress-free sale.

Move Places made the whole process so much easier than I expected. From the first call to completion, everything was clear, transparent, and efficient. They even helped me choose a solicitor from their panel which sped things up. I appreciated how they kept me updated and actually did what they promised, sold my house quickly and without hassle.

Very good communication, extremely professional and helpful. Thorough and clear.

Laura was very helpful and secured the purchase for us of a house in Southampton. She and the team were extremely professional and I couldn’t fault their communication with us at all times even after completion! Rachel T

My experience with Move Places Real Estate has been incredibly frustrating and disappointing from start to finish. As first-time home buyers, we trusted the agency to guide us through the process, but unfortunately, we were met with poor communication, misrepresentation, and a complete lack of accountability.

1. Solicitor Recommendation: Move Places recommended a solicitor for our transaction, but they failed to do any meaningful work on our behalf for a staggering 8 weeks. Every time I tried to reach out for updates, the solicitor would not answer calls or emails. Eventually, we had no choice but to fire her and hire a new solicitor, who was able to get everything moving and complete the process within just two weeks.

2. Misrepresentation of the Property: We were initially told that the flat came with a garage, which was a significant factor in our decision to make an offer. I even followed up with an email to the estate agent, Laura Doyle, and she confirmed that the flat did, indeed, come with a garage.

3. The Truth Comes Out: A week before we were set to complete on the property, our solicitor asked about the garage, as they hadn’t seen any mention of it in the legal documents. It turned out that the seller’s solicitor had no knowledge of a garage, and it was confirmed that the garage was never included with the flat. This was a direct misrepresentation by Move Places, yet instead of taking responsibility, they tried to blame us, claiming it was our solicitor’s fault for not catching the mistake earlier.

4. Managing Director's Response: When I escalated the issue to the managing director, Jason Harris-Cohen, his first response was not to address the misrepresentation but to tell us that the flat was still a “great price” without the garage. He even sent over examples of similar properties without a garage, completely missing the point. We were sold this flat with the expectation of a garage, and this was never communicated properly.

5. Compensation Offer: After further back-and-forth, Jason did offer a small compensation for the confusion, which, while appreciated, did not make up for the stress and frustration caused by their negligence and lack of professionalism. And was also minuscule compared to the value of a garage.

6. Parking and Access Issues: Upon collecting the keys, which was over an hour away from our new home, we asked about the parking situation and how to access the gated complex. Jason assured us that the parking permits and gate fob would be sent to us ASAP, and if they weren’t, he would cover the cost of replacements. Fast forward over 4 months—numerous parking tickets, and still no permits or fob. After repeated ignored attempts to get this resolved, I had to threaten to visit the office in person before Jason finally agreed to cover the cost of the fob. However, we were still left to pay £200 for new parking permits and £200 in parking fines, all of which should have been sorted long before.

Overall, Move Places Real Estate has been unprofessional, unhelpful, and misleading at every turn. I would strongly advise anyone, especially first-time buyers, to avoid them at all costs. They have failed to deliver on their promises and have left us with significant financial and emotional stress throughout this entire process.

Great Service. Laura Doyle a sales manager offered excellent customer service and communication with my recent house purchase. Hope the rest of the process goes as smoothly

I’m currently purchasing a property from Moveplaces and couldn’t ask for a better company to but from .
Great service , Laura is so friendly and helpful, always there to answer any queries big or small. Would highly recommend Moveplaces.

I would highly recommend Move Places if you are looking to buy or sell your properties. Laura was amazing from start to finish, demonstrating professionalism and support throughout the entire purchase process. It was an amazing experience.

As a sourcer representing investors, Laura has been exceptional in making the purchase fast, smooth, and hassle free.
She's provided quick responses to questions and given a clear timeline of events to complete the purchase.
Such a pleasure to work with.

Moving places is good if you want a quick sale. They found an investor to buy my flat within a short space of time. Also, the investors took on the tenants this made the process of selling the property quickly without giving notice to the tenants. I would say use your own solicitors moving places will suggest you use their solicitors. Unfortunately I found them really slow in responding to queries and giving me updates regarding the progress of the sale, however, we did get there in the end and I’m very happy that I’ve sold the property .

Nina was a great help throughout the process and always quick to respond to any emails or queries.

Professional, efficient, and engaging people to work with.
I would certainly recommend them
Thank you Laura