Resolution Processing Avis 21

Réponse : Resolution Processing

19 mars 2026

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.

What you described—feeling talked over, disrespected, and stressed during what should have been a straightforward cancellation—is not the experience we aim to provide. We especially regret that this process added to your stress during an already difficult time, particularly given your medical circumstances.

We do want to clarify that during your interaction, our team made efforts to offer reasonable accommodations to assist with your request. While we always strive to remain professional and supportive, there were moments in the conversation where the interaction became tense, and some language directed toward our agent was not aligned with the respectful communication we aim to maintain on both sides. That said, our responsibility remains to handle every situation with care, and we regret that the overall experience did not reflect that.

We also understand how important timely written confirmations are, and we apologize for any delays you experienced.

Your feedback has been shared with our management team so we can continue improving both our communication approach and cancellation process.


We truly wish you the best and hope your situation improves.

Réponse : Resolution Processing

6 mars 2026

Thank you for sharing your story with us. We know how difficult that period must have been, and we’re truly glad our team could help you begin rebuilding and moving toward a fresh start. It’s great to hear your credit is improving and that you’re feeling relief from the stress.

We wish you continued progress and success as you work toward returning to California and starting this new chapter.

Réponse : Resolution Processing

3 mars 2026

Muchas gracias por compartir su experiencia!

Nos alegra enormemente saber que el 19 de febrero fue atendido por Dulce B. y que recibió una atención profesional y humana. Personas como ella realmente marcan la diferencia, y es un orgullo contar con alguien que brinda apoyo con tanta dedicación, claridad y compromiso.

Nos complace saber que pudo resolver sus preguntas, aclarar sus dudas y planificar los próximos pasos para el avance de su cuenta. Ese acompañamiento claro y organizado es exactamente el tipo de servicio que buscamos ofrecer.

También agradecemos que haya destacado su atención tanto en español como en inglés — para nosotros es muy importante que cada cliente se sienta comprendido y bien orientado en su idioma.

Gracias nuevamente por su confianza y por reconocer el excelente trabajo de Dulce.

Réponse : Resolution Processing

3 mars 2026

Thank you so much for your heartfelt words.

We know how overwhelming and stressful financial situations can feel, especially when it seems like there’s no clear way forward. It truly means a lot to hear that you found relief and support through our team.

Helping our clients regain peace of mind and sleep a little easier at night is exactly why we do what we do. We’re grateful you trusted us, and we’re honored to be part of your journey toward a stronger, more stable future.

Thank you again for your recommendation — it means more than you know.

Réponse : Resolution Processing

3 mars 2026

Thank you so much, Richard, for sharing your experience!

We’re so glad to hear that Illiana took the time to explain everything carefully and helped you feel more confident moving forward. Clear guidance and reassurance are incredibly important to us, and it’s wonderful to know she delivered that for you.

We truly appreciate your trust and look forward to continuing to support you every step of the way!

Réponse : Resolution Processing

3 mars 2026

Thank you so much for the 5-star feedback!

We’re thrilled to hear that Paul C. was helpful and able to assist you in finding a solution. Providing clear guidance and real results is always our goal, and we’re glad Paul delivered that experience for you.

We truly appreciate your support and look forward to continuing to help every step of the way!

Réponse : Resolution Processing

12 janv. 2026

Thank you for bringing this to our attention. At this time, we are unable to locate any account in our system under the name provided in this review. In order to protect client privacy and ensure we can properly assist you, we ask that you contact us directly so we can verify your file and review what occurred.

Please email us at pr@resolutionprocessing.com
with your full name, the phone number used at enrollment, and any reference or account information you may have. Once received, our team will promptly investigate your concern, including any payment-timing or holiday closure issues, and work toward a resolution.

We take service concerns seriously and are committed to addressing any legitimate matter as quickly and fairly as possible.

Réponse : Resolution Processing

12 janv. 2026

This notice is provided in response to the repeated publication of materially inaccurate and misleading statements concerning the firm’s services across multiple public platforms.

The firm has fully performed the contractual services outlined in your agreement, issued a courtesy refund, and offered to provide complete documentation of all actions taken on your behalf.

Notwithstanding this, substantially identical allegations continue to be published in a manner that misrepresents the record and the status of the matter.

Nothing in this notice is intended to limit or restrict your right to provide truthful, good-faith opinions; however, factual assertions that contradict documented records and remediation already provided are not protected.

The firm respectfully requests that you cease further publication of inaccurate or misleading statements regarding this matter and that any future communications be directed in writing so the record may remain complete, verifiable, and accurate.

The firm has preserved all relevant records, call logs, correspondence, and transaction data relating to this matter.

Réponse : Resolution Processing

3 mars 2026

Thank you so much for the wonderful feedback!

We’re so glad to hear that Laura was a pleasure to work with and that her knowledge and professionalism made a strong impression. She truly cares about helping our clients and delivering clear, confident guidance every step of the way.

Your referral means the world to us — there’s no greater compliment. Thank you for your trust and support, and we’re always here if you need anything in the future!

Réponse : Resolution Processing

3 mars 2026

Thank you so much for your feedback!

We’re glad to hear that we delivered on what we said we would — especially in handling your American Express accounts. Following through and providing reliable results is always our priority.

We truly appreciate your trust and are here to continue supporting you every step of the way!

Réponse : Resolution Processing

3 mars 2026

Thank you so much for your feedback!

We’re glad to hear that Iman took the time to walk you through everything — including the worst-case scenarios. We believe in being transparent and making sure our clients fully understand all possible outcomes so they can move forward with confidence.

We truly appreciate your trust and are here to support you every step of the way!

Réponse : Resolution Processing

3 mars 2026

Thank you for your thoughtful feedback — we really appreciate it.

You’re right that many reviews focus on the explanation and customer service experience, especially in the early stages.

We do have clients who have successfully completed the program and shared positive outcomes, though timelines vary based on individual situations.

We truly value your perspective — transparency and long-term results are just as important to us as great service.

Réponse : Resolution Processing

21 oct. 2025

We sincerely regret the customer’s experience and appreciate the opportunity to address these concerns directly.

Our firm operates in strict compliance with all applicable federal and state consumer-protection statutes and disclosure requirements. At no time are clients required to remit any “up-front” payments before receiving a comprehensive written explanation of our process, fee structure, and expected outcomes. All payment authorizations are executed only after the client has reviewed and signed a detailed agreement containing all mandatory disclosures.

To clarify, our representatives are trained and monitored to collect only the limited identifying information necessary for lawful verification—such as name, date of birth, and the last four digits of the Social Security Number—solely for compliance and identity-confirmation purposes. This information is never used, stored, or shared for any unauthorized purpose. Complete details of the program, including scope of services, timelines, and dedicated support channels, are always provided before any enrollment or draft authorization.

The Company categorically denies any involvement in altering, suppressing, compensating for, or otherwise manipulating consumer reviews. We maintain a zero-tolerance policy toward undisclosed incentives, reputation-management schemes, or any conduct that could misrepresent authentic consumer feedback or compromise the integrity of independent review platforms. All reviews remain subject to the platform’s own terms of use, and we cooperate fully with any regulatory or platform-initiated investigation.

If the reviewer possesses credible evidence indicating improper conduct by the Company or any representative—including, but not limited to, communications, screenshots, or transactional records—we request that such documentation be forwarded immediately to [insert compliance email] for formal review. Verified reports are investigated promptly, and corrective action is taken as warranted.

Finally, the Company reserves all rights available under contract, statute, and equity to pursue remedies against individuals or entities who engage in defamatory, fraudulent, or otherwise unlawful acts intended to mislead the public or damage our reputation.

Réponse : Resolution Processing

16 oct. 2025

Donna,

We appreciate the opportunity to clarify this matter. Upon a full review of your account and communications, we confirm that your refund in the amount of $205.00 was issued via ACH in accordance with the terms and conditions of your client agreement.

The variance from the expected $305.00 is attributed to the $100.00 early cancellation fee, which is clearly disclosed and acknowledged during the enrollment process.

All program terms, including refund policies and cancellation provisions, were thoroughly reviewed with you at the time of enrollment and verified through your signed documentation.

We take accuracy and transparency seriously, and there is no record of any misinformation or misrepresentation regarding your refund status.

We regret any misunderstanding and assure you that all actions taken were consistent with the agreement you entered into.

If you would like a copy of your refund confirmation or executed client agreement for your records, our office will gladly provide it upon request.

Réponse : Resolution Processing

3 mars 2025

Thank you for sharing your experience, Lisa!

We're so glad to hear that you felt comfortable with your decision and that we were able to present all your options clearly. It’s always our goal to make sure you feel confident and informed every step of the way. We're here for you anytime!

Réponse : Resolution Processing

3 mars 2025

Thank you for your positive review! We’re thrilled to hear that Kian was able to provide you with clear explanations and lay out a solid plan.

Your satisfaction and understanding are very important to us. If you need anything further, feel free to reach out!

Réponse : Resolution Processing

3 mars 2025

Thank you for your wonderful review!

We're so glad to hear that the process was easy to follow and that Liv provided such patient and helpful support. If you ever have more questions or need further assistance, we’re here to help!