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Lisez les avis des autres

Noté 1 sur 5 étoiles

At the moment we've had 3 days of intermittent, slow Internet which has highly disrupted our work calls. I'm waiting to see if we get help, and this is just a glitch. Because we'd heard good things. A... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have used Moving Internet several times now, and each time the service has been seamless and fast. The device is always received on time, even when ordering last minute. Sending back the equipment... Voir plus

Noté 5 sur 5 étoiles

Needed short term solution after my broadband provider let me down when moving house, which meant having to wait 6 weeks before they could manage to flick the switch to connect us back up. I can thor... Voir plus

Noté 5 sur 5 étoiles

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Voir plus

À propos de l'entreprise

  1. Fournisseur de connexion internet

Écrit par l'entreprise

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

682 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,4

Tous les avis

(682)

82 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Moving Internet solved a critical need…

Moving Internet plugged a critical need that will be familiar to anyone navigating the gap between moving into a property and wired broadband installation. The router arrived earlier than anticipated and started working straight away with a very simple setup. Speeds are of course contingent on local cell signal strength, but we found that it was generally adequate for moderate home working usage (including video calls) and streaming.

Device return was easy too - just find a padded envelope, stick the return label on, and put it in a parcel postbox (the plug on the power lead is a bit too big for a standard letterbox).

Overall, a very useful service that solved a pressing problem.

14 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Very simple service

Very simple service. Easy to setup & connect to and download speeds were fantastic. Had 3 kids gaming & 2 tv’s streaming Netflix all simultaneously with no issues.

Would highly recommend.

21 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service to get you online…

Excellent service to get you online temporarily. The router arrived on time, worked when plugged in without complications. If you're moving house and need to get online before being connected to your supplier, I would definitely recommend Moving Internet.

8 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Quick and simple.

Router arrived fast and was easy to set up, worked a lot better than i thought. Was great to tie us over until our internet installation date. Would definitely use again and would 100% recommend.

26 juin 2024
Noté 5 sur 5 étoiles

Excellent service

Excellent service, prompt and efficient. Needed internet in an emergency as my service provider was failing to provide a service. So Moving Internet really got me out of a hole, would definitely use again if needed.

21 juin 2024
Noté 5 sur 5 étoiles

A great way to stay connected!

A great way to stay connected when moving.
Moving Internet provided an excellent service which was simple to arrange, simple to use and simple to return. I would recommend this to bridge any temporary loss of Internet. I used this when moving home and had a gap between my move in date and my broadband installation date.

3 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Overall brilliant service

Overall brilliant service when most needed, router received next working day as promised and as described just plugged in and was up and running within seconds, download speed was good, enough for moderate requirements.

18 juin 2024
Noté 5 sur 5 étoiles

Brilliant service

Brilliant service, faultless internet connection plug it in and your done, if only everything in life was so straight forward, will be recommending, thankyou so much

6 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Kafkesque nightmare dealing with this lot

Total nightmare to deal with. Didn't send confirmation mail - yes I checked my spam! Kept asking me to look at my spam folder despite me repeating that I had not received mail.

7 juin 2024
Avis spontané
Logo de Moving internet

Réponse de Moving internet

Hello Gunveerm,
Thank you for the feedback.

This has been looked into.

I can see you had contacted the customer service team through 2 different methods ( through our online contact form, then 1 minute later you sent a separate email directly to our customer service email address) and our customers service team had to reply both methods used in contacting us . This meant you were having communications with the customer service team through 2 different email/support threads.

I can see from one of the communication thread that
- you answered some security questions,
- and the hire confirmation email was scheduled on the system to be resent to you,
- you then sent your request as a reply to the hire confirmation email.
- The customer service team were able to then provide you with the requested support

We normally require clients with an existing order to reply their hire confirmation email for any support/request regarding their hire. This is done for security reasons


Kind Regards
Moving Internet

Noté 5 sur 5 étoiles

Brilliant

Brilliant! Arrived quickly, worked perfectly and got us out of a tricky situation with no WiFi. Signal was great and the refund was processed promptly after I returned the box.
Will definitely use again.
Highly recommend!

27 mai 2024
Noté 5 sur 5 étoiles

Would 1 million percent recommend and re use

Can’t fault them as a company. Lifesaver for part time internet, very reactive customer service team. Sometimes had low speeds but doesn’t take away anything from my view on them as it only affecting downloading something once in the 10 days I used the service

Would 1 million percent recommend and use again if need be. Brilliant company

28 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Great little Box

Big help when we had to move to a temporary flat after flood . Great little box easy to use decent price and quick delivery
Highly recommend .

24 mai 2024

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