moxvio.co.uk Avis 13

Réponse de moxvio.co.uk

4 févr. 2022

Thank you, Richard. Your custom is very much appreciated, and please extend our greetings to your mom.
Best,
Moxvio

Réponse de moxvio.co.uk

6 nov. 2021

Thank you very much. We hope your poppies bring you good luck!

Réponse de moxvio.co.uk

5 oct. 2021

Thank you for your review. We are glad to hear that you are satisfied with the quality of your wall clock.
We provide Next Day Delivery for the products readily available in our UK warehouse and specify it with a tag on our product images. For other cases, we usually dispatch an order from our production center within 1-3 business days. In very few exceptional cases, delays can be experienced due to shipping carrier's operational challenges (please note that a global container crisis has been hitting most shipping companies in these extraordinary times of pandemic).
We are dedicated to provide our customers with the smoothest delivery experience possible, and constantly seek solutions to work with the best logistics providers in order to avoid even such exceptional delays.
Enjoy shopping with MOXVIO!

Réponse de moxvio.co.uk

6 sept. 2021

Dear Rhona,
We are more than happy to hear that you like the wall art. Thanks for your nice comments and hope to see you again :)

Réponse de moxvio.co.uk

2 sept. 2021

We hope they bring "Joy" and the best of luck to your "Life" that makes your "Dream"s come true :)

Réponse de moxvio.co.uk

Actualisé le 30 août 2021

Dear Rune Mjolhus,

We dispatched your item next day after your purchase and we have sent you 4 (four) seperate e-mails about your purchase including swift responses to your e-mail inquiries. You did not respond to any of them. We kindly ask you to reconsider your review as we have been trying very hard to get in communication with you.

We sent you the picture of the Royal Mail label showing clearly that your item was sent and returned due to lack of phone number. We did not receive a reply again. Upon your entering phone number on Shopify, we immediately resent the item, asked for a tracking number from the Royal Mail, but the courier service did not provide with us one. After several unsuccessful attempts to get in contact with you via e-mail, we tried to send you a whatsapp message, which failed again, since your number is not on whatsapp. Finally we sent you an SMS. We have proofs of all the attempts to reach you and keep you updated in a timely manner, while receiving no replies, and also proofs of sending your item twice very swiftly (with date and time information). We are sorry to state that you have been entirely inaccessible and thus uncooperative throughout the whole process.

As Moxvio, we never leave our customers' inquiries unattended and we always do our best to keep them updated in a timely and honest manner. This has been the case with yourself as well. We wish our e-mails sent to you were monitored and we had the chance to reach you about two problems both of which raised beyond and outside our control.

First, the UAE shipments required the receiver's phone number, which we have just found out because you have been our very first customer from the UAE and did not provide a phone number while placing your order.

Second, (after having your number and immediately resending the item) Royal Mail would not provide a tracking number for shipments to the UAE even though we asked for one and we were ready to pay the extra cost for receiving tracking service (ie, we asked for OTA service but were only offered OLA for the UAE).

Again, we are very sorry to hear that it has been an unpleasant customer experience for you. However, we have been open, honest, and swift in action all throughout the process. We consider this review as a very, very unfair one, and feel extremely disappointed in the face of our continuous efforts to provide you with the best service and the most timely information available.