Moz Avis 231

I needed help canceling my subscription, they got back with me immediately, the customer service was great!

Great features the Demo and free trail define work keeping is very informative answer all my questions so get started all the wonders right way

You can chat with the team and have a walk through conversation on how to use the information in Moz. SEO can be done inhouse by small companies. It just takes time to get through.

I have subscribed to the Moz pro plan mistakenly and I forgot to unsubscribe it. After that Moz pro deducts the amount from my account. Then I put a request to Moz help support and they are very cooperative and refund my all amount in only 5 days.
Thank you for this support.

Great tutorials and academy to get in-depth knowledge of the tools.

Moz has a great tool for extracting words
I always use it to search for new articles

Their system is actually really good. It's great for giving you suggestions for different keywords and helping you understand which keywords to target.
However, when you sign up for their service, they sign you up automatically for their most expensive plan, and they hide any indication that there are cheaper plans available, that is, until you try to cancel you're account, and then they'll let you know that you can downgrade to smaller plans. They tricked me. I was deceived. Shame on them.
Anyway, other than their black-hat, deceptive tactics, it's a really great program!

Our company VoiceNotes specialises in Financial Transcription which is quite a specific target market. Moz has helped to understand where we can focus our SEO efforts to achieve the best rankings.

I use to think highly of Moz.com that was until I used their services. My website has been online for over 20 years and I must have over 100 citation website with addresses and phone numbers. They offer a service that correct all of your citations make sure everything is accurate and promise no duplicate listing. Well the day I made the purchased I set up my profile and information I realized that they only list a few of the websites that I have my listing on. So I sent them an email. I never received a reply. Then I found that I had a duplicate Google listing and sent them another email. Still no reply. Then I sent an email asking for a refund and I receive a prompt reply. With an answer that they do not give refunds. My mistake. I should have read some of their reviews before choosing.

I am reading your response and this is so untrue. Immediately after joining, I sent an email with no response. Although I may not service customers at my address that should not mean all the citations that I have out there should not be fixed. you say it takes 3 weeks to have everything since up and no duplicates. When I saw what was going on with my Google Listing I had to stop it.

We are very satisfied !!
Highly recommend working with this system. Professional and courteous staff.

Awful, I paid 129.00 and got absolutely nothing, I have a degree in advertising and I know I got nothing. I went with Bright Local and they are amazing. Stay away .

I’m very impressed by moz.com service and phone walkthrough. Highly recommended

SPAM Advertising
I have a website that specifically requests no spam messages from my contacts page and I still get a message of spam from this company. If they don't respect my request, I certainly wouldn't have respect for this business.

Quick response and delivered a follow-up email to make sure the ticket was resolved before closing it.

Just finished the Moz Academy training as part of my free subscription. Very well done. Informative. Theory and practice. I now have a written plan with goals and how to accomplish them.

My listing shows up no where, a complete waste of money.

I've been a customer of Moz since 2012. Until recently I've never had any problems with them. However, they now have new owners. It seems they've brought a ruthless attitude to the business that ignores long term customers. A problem with a payment led to an immediate suspension of my account and the loss of client data.

Note Added 30th June 2021
Please note, the reply from Moz, below, is complete rubbish. In fact, by the time the notification had been sent the account had already been suspended. I'm happy to show a copy of the email I received.
It seems that the customer services person of Moz.com is doing their best to antagonise and drive away an already annoyed long term customer.

Awesome experience with the support team. Fast, kind, and efficient, they answered all my questions within 5-10 minutes. Would definitely recommend them to anyone!