Superb service!! Within 10 minutes of arriving I had been booked in and readied for an open MRI to my right knee. I received a warm welcome and professional care throughout. As I opted for the Silver... Voir plus
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As I have used this service prior and knew it was excellent i booked an mri for a brain scanI was concerned about my memory, went on Saturday 2nd ,I got there early ,the staff were amazing, they trie... Voir plus
Very unimpressed when I arrived promptly at 07.50 on Friday 3rd October at Leigh on Sea. Staff were unprepared and not even present on time for my appointment The person's English was poor which wa... Voir plus
L'entreprise a répondu
Please avoid - I paid £350 which clearly said that you will receive 2 scan reports in 2working days. I received 1st report after 2days and report was like 10year old wrote it - no sizes of lesion... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre d'IRM
- Services médicaux de proximité
- Centre d'imagerie pour diagnostic médical
- Hôpital privé
- Centre de radiologie
Écrit par l'entreprise
We offer private MRI scans in the UK from just £199 that you can book online with no referral needed. Our MRI services are safe, versatile and help detect a wide range of health issues by producing detailed images of tissues, organs and bones using magnetic fields and radio waves. We also offer fast, safe and competitively priced MRI services in London and Essex.
Coordonnées de contact
1629 London Road, Leigh-on-Sea, Essex, SS9 2SQ, Southend-on-Sea, Royaume-Uni
- 01702782006
- marketing@mriplus.co.uk
- mriplus.co.uk
3,3
Moyen
72 avis
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very brief report with error
Report is very brief and contains at least one spelling error (‘sheet’ instead of ‘sheath’) which doesn’t inspire confidence. I booked it because it said ‘super specialist report.’ Definitely would not have booked I had seen this as a sample report before booking! Totally not worth the money for the report in my opinion as a further specialist will be needed to review the images. I wrote to the company asking if they could remedy this by providing more detail before submitting this review but they did not even reply.
13 décembre 2024
Avis spontané
Réponse de MRI Plus
Dear Sharon,
Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your report.
We take the quality and accuracy of our reports extremely seriously, and we regret that a spelling error and the level of detail left you feeling that the report did not meet expectations. That is not the standard we aim to deliver, particularly where a “specialist report” has been requested.
While report length can vary depending on the clinical findings and indication, it is essential that reports are clear, accurate and professionally presented. Your comments have been noted and will be reviewed with the reporting team.
We are also concerned to hear that you did not receive a response to your email, as all patient queries should be acknowledged and addressed promptly.
We would welcome the opportunity to review your case and arrange for the report to be reassessed if appropriate. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this further.
Kind regards,
MRI Plus
Only one technician there whole time I…
Only one technician there whole time I had my appt. Because of that checks that should have been carried out were rushed through and earphones not fitted on me as they needed to have been done. They weren’t tightened and so I heard every crash and bang amplified (instead of the ‘music’ they said I would hear.)
Consequently 9 weeks later I am still suffering from health issues relating to that night and only wished I had not had it done. As I am elderly it would have affected me more. This was at mri plus at Leigh-on-sea.
28 octobre 2024
Avis spontané
Réponse de MRI Plus
Dear Gloria,
Thank you for sharing your experience. We are very sorry to read your comments and to hear that you are still experiencing health concerns following your scan.
We are particularly concerned about what you have described regarding the fitting of ear protection and the level of noise you experienced. Patient safety and comfort during MRI scans are extremely important, and appropriate hearing protection should always be properly fitted and checked before the scan begins.
While MRI scanners do produce loud mechanical sounds as part of normal operation, protective equipment is provided specifically to reduce this noise to safe levels. Your comments will be taken seriously and reviewed with the clinical team at Leigh-on-Sea.
We would strongly encourage you to contact us directly so we can investigate this matter fully and review your appointment in detail. Please email prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can follow this up as a priority.
Kind regards,
MRI Plus
Thieves
Thieves, avoid like the plague. Customer service is shocking, use bullying tactics and charge £100 admin fee to cancel an appointment. avoid avoid avoid
12 décembre 2024
Avis spontané
Réponse de MRI Plus
Dear P Taylor,
We are very sorry to read your comments and that you feel this way about your experience.
We strongly refute any suggestion of bullying tactics, as this is not how we operate. However, we do understand that cancellation fees can be frustrating. Our cancellation policy, including any applicable administrative fees, is outlined at the time of booking and is in place to cover reserved clinical time and operational costs when appointments are cancelled outside of the agreed notice period.
That said, we would like the opportunity to review your specific case to ensure the policy was applied correctly and fairly. If you believe there has been an error or exceptional circumstances were not taken into account, please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can investigate further.
Kind regards,
MRI Plus
I booked for an open pelvic Mri scan at…
I booked for an open pelvic Mri scan at the Hendon clinic and paid up front for the gold service when I got there after a 3 hour journey I was told that they cannot do that scan this is despite conformation that they would
After apology’s they said they would refund the money I had paid weeks have passed and this has still not arrived
After a further phone call to them they said that they where busy
The whole thing is not could enough they are quick enough to take your money as of to date I still have not received my promised refund
30 octobre 2024
Avis spontané
Réponse de MRI Plus
Dear John,
Thank you for your feedback. We are very sorry to read about your experience and the frustration this has caused you.
Travelling a long distance for an appointment, particularly after receiving confirmation, only to be told the scan could not be carried out is understandably extremely disappointing. We sincerely apologise for the inconvenience and distress this caused.
We are also concerned to hear that your promised refund has not yet been received. Once a refund has been agreed, it should be processed promptly, and we regret that this has not been your experience.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can urgently investigate the status of your refund and ensure this matter is resolved without any further delay.
Kind regards,
MRI Plus
This is a scam
This is a scam. I paid 300 for a mri and report because I was scared and didn't want to wait months, and they took advantage of my fear. They scanned the wrong part of my brain after reassuring me that they understood my request. They ignored all calls and emails, when I asked for the report I had paid for. I am weeks out, with no recourse to get my money back. There, to my knowledge, is no ombudsmen to report them to. Do not use them, they are immoral, they will not provide the service you pay for.
1 octobre 2024
Avis spontané
Réponse de MRI Plus
Dear Laura,
We are very sorry to read your comments and to hear how distressed and frustrated you feel about your experience.
We take allegations of this nature extremely seriously. We do not knowingly scan an incorrect anatomical area, and all examinations are performed according to the referral information provided and confirmed prior to the scan. However, if there has been any misunderstanding regarding the area scanned, we would urgently like to review your referral, images and report to fully understand what has happened.
We are also very concerned to hear that you feel your calls and emails have been ignored and that you have not received the report you paid for. This is not acceptable, and we would like to investigate this matter immediately.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your full name and appointment details so we can look into this as a priority and work towards resolving the issue properly.
Kind regards,
MRI Plus
Good service provided by MRI Plus
Harry (Radiologist)- made me feel at ease and comfortable. He tailored my two-hour scan so I would not feel nervous or anxious. I have a severe claustrophobic condition. He was very professional with the delivery of the service so a big thank-you to Harry.
Tamimi Nabeela Receptionist /Administrator- from the first point of contact was very professional and reassuring with her knowledge of what type of service package would suite my specific needs as per my GP report request. Big thank-you to Tamini. The report was received within two days and spoke discussion with the doctor took place the following day.
19 novembre 2024
Avis spontané
Poor service start to finish
Poor service start to finish. Told results would be two days, nothing after a week. Get what you pay for…
22 septembre 2024
Avis spontané
Réponse de MRI Plus
Dear George,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
If you were advised that results would be available within two days, we completely understand how frustrating it must be not to have received them within that timeframe. Delays can occasionally occur, but this should always be communicated clearly.
We would like to look into your case as a priority and ensure your report is issued without any further delay. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this promptly.
Kind regards,
MRI Plus
A possible sarcoma?
My GP had mentioned that a lump on my neck should be investigated as a possible sarcoma. I mentioned this to the radiographer. Had my scan on a Friday and NEXT MORNING was sent the radiologist report which put my mind at rest
19 août 2024
Avis spontané
Unfortunately unclear and blurry images
We had an MRI done for my son, but two consultants told us that the images were unclear and blurry. However, my son followed a diagnosis based on the MRI report before realising that the images were not good. To ensure he was following the right treatment, we had to repeat the MRI with the NHS and another private imaging clinic, and the results were completely different. We had to spend a lot of money and time on a diagnosis based on blurry and unclear images before we discovered this. I have tried contacting MRI Plus several times by email to address the inconvenience caused by the inaccurate report, but they have not responded.
6 mai 2024
Avis spontané
Réponse de MRI Plus
Dear Noreia,
Thank you for taking the time to share your experience. We are very sorry to read about the distress and inconvenience this situation has caused you and your son.
Concerns regarding image quality and differences in clinical opinion are taken extremely seriously. While variations in interpretation can occasionally occur, it is clearly concerning to hear that you were advised the images were unclear and that subsequent scans produced different findings. We fully understand how worrying this must have been, particularly when treatment decisions were being made.
We are also sorry to hear that you feel your emails have not been responded to. That is not the standard of communication we aim to provide.
We would very much like the opportunity to review your son’s case in detail, including the images, report, and correspondence, to properly investigate what has happened. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with the relevant details so we can look into this matter thoroughly and respond appropriately.
Kind regards,
MRI Plus
Do not pay any extras! U won't get it!
Do not pay for any extras- YOU WILL NEVER GET IT. You will also not get call or email back or your money back (waiting since March!). I am gonna go for chargeback. Desperate people as myself go privat due falling NHS, spend their savings, than they get ripped off. Disgrace. I am not the only case- read below reviews before booking with them.
Kind Regards,
Adriana
1 février 2024
Avis spontané
Réponse de MRI Plus
Dear Adriana,
We are very sorry to read your comments and to hear how frustrated and disappointed you feel.
We strongly refute any suggestion that we intentionally withhold services or refunds. However, if you have been waiting since March for a response or resolution, that is clearly not acceptable and we sincerely apologise for the distress this has caused you.
We understand that many patients choose private imaging because they are worried and seeking reassurance, and we do not take that responsibility lightly. Your concerns about communication and any outstanding extras or refunds need to be reviewed urgently.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your full details so we can investigate your case as a priority and work towards resolving this properly.
Kind regards,
MRI Plus
Knee scanBooked myself an appointment which was…
Booked myself an appointment which was fast within 2 days! Receptionist was lovely and very efficient.lady that did the scan was also lovely, I found it a bit difficult to be in the correct position for the scan but she took the time to make sure I was comfortable and reassured me it would all be ok. Results completed next day! Great service would recommend.
Nicki.
25 juillet 2024
Avis spontané
Highly recommend MRI PLUS
I recently had the pleasure of using the services of MRI PLUS in Hendon for a private MRI scan, and I cannot speak highly enough of my experience. The facility was clean, had parking and refreshments for guest. The entire process was smooth and efficient, with minimal wait times. The technicians were knowledgeable and took the time to explain each step of the procedure, ensuring I was comfortable.
What stood out most was the prompt delivery of results. Within a short period, I received a comprehensive report, which was easy to understand..
Overall, MRI PLUS provided an exceptional service that exceeded my expectations. I highly recommend them to anyone in need of a private MRI scan. Their professionalism, efficiency, and dedication to patient care are truly commendable. Thank you
20 juin 2024
Avis spontané
MRIplus HENDON - DON’T pay upfront!!!!
MRIplus HENDON
NEVER have I been asked to pay in full before receiving a service. In the private health care service eg Spire / Bupa a card number is requested to hold the appointment. And Spire don’t take any payment if an Appointment is cancelled.
With MRIPlus the Open MRI did not have any adjustments on the bed to allow my mother back/neck to be comfortable & to lay flat - so the scan could not be carried out. NOW MRIus are saying they won’t refund the £549 paid!!!!!
My Mother is 90 and does not have this sort of money to throw around.
What sort money-making scam is MRIPlus operating?
A non refundable deposit is surely how a legit company operates, not like MRIPlus - They took money for a Service they never provided. They won’t be hearing the end of this!!!!
23 juin 2024
Avis spontané
Réponse de MRI Plus
Dear Rosalind,
We are very sorry to read about your experience and the distress this situation has caused you and your mother.
We understand that being asked to pay in advance can feel unusual compared to some providers; however, our payment policy is clearly outlined at the time of booking. That said, if a scan could not be carried out due to positioning or comfort issues on the day, this should be reviewed carefully and handled fairly.
We are particularly concerned to hear that you feel a refund has been refused for a service that was not completed. This is something we would urgently like to investigate by reviewing the booking details, consent information and the circumstances on the day.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your mother’s details so we can look into this thoroughly and work towards an appropriate resolution.
Kind regards,
MRI Plus
Paid extra £100 to get results in two…
Paid extra £100 to get results in two days. Didn’t get them for nearly a week. All e mails have been ignored, as have phone calls and personal visits.
8 mai 2024
Avis spontané
Réponse de MRI Plus
Dear John,
Thank you for your feedback. We are very sorry to hear that you did not receive your results within the expected timeframe, particularly after paying for an expedited service.
If you paid for a two-day turnaround, you should have received clear communication if there was any delay. We sincerely apologise that this was not your experience and that your emails, calls and visits have not been handled as they should have been.
We would like to urgently review your case, including the status of your report and the additional fee paid, to ensure this is resolved properly.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this as a priority.
Kind regards,
MRI Plus
I went to the MRI centre at Hendon The…
I went to the MRI centre at Hendon The only reason I did not give five stars is it is badly sign posted and internal decor needs a bit of sprucing.The radiologist was very professional caring and conscientious. The results were recieved within 5days and I paid and fee to take CD with me
28 mai 2024
Avis spontané
Réponse de MRI Plus
Dear Gillian,
Thank you very much for your thoughtful feedback.
We’re delighted to hear that you found the radiologist professional, caring and conscientious, and that you received your results promptly. It’s also good to know you were able to take a CD with you on the day.
We appreciate your comments regarding the signage and internal décor at our Hendon centre. Your feedback is valuable, and we will certainly take this on board as we continue to improve our facilities and patient experience.
Thank you again for taking the time to share your experience.
Kind regards,
MRI Plus
Personally I was appalled
Hendon MRI plus
In my personal experience the service lacked professionalism and overall I was appalled. I was told the company had different owners since I last went to this facility, and that explains the drop in standard and poor communication skills.
I’ll be booking for another scan in the next few months, elsewhere, because I was less than impressed!
19 mai 2024
Avis spontané
Réponse de MRI Plus
Dear A Rob,
Thank you for sharing your feedback. We are very sorry to hear that your recent experience left you feeling disappointed.
We take professionalism and clear communication extremely seriously, so it is concerning to read that you felt standards had dropped. Regardless of any internal changes, our commitment to providing a consistent, high-quality service to patients should never be affected.
Your comments will be shared with the management team for review, as patient experience is something we continuously work to improve.
If you would be willing to provide further details about your visit, please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
so we can look into this properly.
Kind regards,
MRI Plus
Very unhappy
Very unhappy. Booking and having the scan at Leigh on Sea was very good. The radiographers who did the scan were kind. After service is awful. I had the 7 working day package on Thursday 23/5and as the centre is open and scanning 7 days a week I expected my report the following Thursday 30/5. I called on Friday 31/5 only to be told the radiologist work 5 days - no mention of this was made to me verbally or on the website. I pointed this out - girl said she would chase. Today 4 June 12 days after my scans I called only to be told the report wasnt available and the girl said she would TRY to get it today. I am appalled at this service - I have asked for the management to call me so I can make an official complaint and get an explanation. BE AWARE of my experience if you are thinking of booking.
Well well that says it all about this company. IT HAS TAKEN THEM 21 MONTHS TO RESPOND TO MY REVIEW. Today is 26 FEBRUARY 2026 and this is the first contact I have had from them about my review dated 23 May 2024.
23 mai 2024
Avis spontané
Réponse de MRI Plus
Dear Maria,
Thank you for taking the time to share your feedback. We are very sorry to hear how frustrated and disappointed you feel about the delay in receiving your report.
While we are pleased that your booking experience and scan at Leigh-on-Sea were positive, it is clear that the follow-up service has not met your expectations. If you selected a 7-working-day service, the timeframe and any limitations — including radiologist working days — should have been communicated clearly at the outset. We apologise if this was not made clear to you.
We also understand how upsetting it must be to have chased multiple times and still not have received your report within the expected timeframe. That is not the level of service we aim to provide.
We would like to urgently review your case and ensure your report is finalised and issued without any further delay, as well as arrange for management to contact you directly. Please email prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can prioritise this matter immediately.
Kind regards,
MRI Plus
I recently had an Open MRI Full Spine…
I recently had an Open MRI Full Spine scan at MRI Plus, and I must tell you about the great experience that I have there. I must appreciate them for their excellent service & commitment i.r.t. patient comfort. Unlike traditional MRI machines, the open design of their scanner significantly reduced any feelings of claustrophobia or anxiety I had. The technologists were incredibly supportive throughout the process, ensuring I should felt at ease from start to finish. I appreciate the convenience and comfort provided by this service and would highly recommend it to anyone in need of spinal imaging.
13 avril 2024
Avis spontané
I would agree with other reviews on…
I would agree with other reviews on this company. Do not use them. I booked an MRI and then cancelled 10 minutes later as I had booked the wrong thing. I phoned them up immediately to cancel. They are refusing to refund me. Scam artists. Avoid like the plague.
20 mars 2024
Avis spontané
Réponse de MRI Plus
Dear Alan,
Thank you for your feedback. We are sorry to hear that you are unhappy with the outcome of your cancellation.
We would like to clarify that our cancellation and refund policy is outlined at the time of booking. However, cancelling shortly after making a booking is a specific situation that should be reviewed carefully, and we understand why you would expect this to be handled fairly.
We strongly refute any suggestion of dishonest practice, but we do want to ensure that your case has been assessed correctly in line with our policy and the timing of your cancellation.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can review this matter thoroughly and provide you with a clear response.
Kind regards,
MRI Plus
Please avoid
Please avoid - I paid £350 which clearly said that you will receive 2 scan reports in 2working days.
I received 1st report after 2days and report was like 10year old wrote it - no sizes of lesions,no sizes of suspicious areas,etc
2nd report after chasing it -came after 7days,a bit better report,but again - no sizes of suspicious areas mentioned in reports,very unprofessional.
I asked my money back or full and detailed report- instead of answer they send you attachment with images.
I still want my money back or full and detailed report + I asked for complaints procedure- didn’t receive any answer yet.
18 février 2024
Avis spontané
Réponse de MRI Plus
Dear Ilze,
Thank you for taking the time to share your feedback. We are very sorry to read how dissatisfied you are with both the reporting and the communication you have received.
If you paid for two reports within a two-working-day timeframe, we understand how frustrating it must have been to experience delays and to feel that the reports lacked sufficient clinical detail. Reports should be clear, professionally presented and clinically appropriate for the referral, and your concerns regarding the absence of measurements or specific descriptions are being taken seriously.
We are also concerned to hear that you have requested either a refund or a more detailed report, as well as information about the complaints procedure, and feel that you have not received a proper response. That is not acceptable and does not reflect the level of service we aim to provide.
We would like to urgently review your case, including the reports issued and the correspondence to date, so we can address this properly. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your full details so this can be investigated as a priority.
Kind regards,
MRI Plus
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