Mrsmusclecleaning Avis 

Trustworthy! 10/10 can trust them to take care of your property and make the process smooth. They will go a step further and engage with the real-estate if there are issues. It's a no-stress guaranteed process with Jayne. Friendly, supportive and professional. Shout out to the girls on site!

Buying a house can be very stressful at the best of times and ensuring that it is cleaned to the highest standard is another stress that you can do without.

As soon as I spoke to Jayne from Mrs Muscles Cleaning the feeling of stress was removed and replaced with a feeling of calmness. Jayne explained what the Mrs Muscles team would do and as she spoke I could sense the passion, pride and professionalism in her voice. She made me feel very comfortable. Jayne answered all of my questions and nothing was too much trouble.

As always actions speak louder than words and Jayne and her wonderful team of well trained and dedicated people delivered over and above what had been discussed.

The cleaning was done to the highest of standards. The attention to detail was amazing.

I could not be happier with the way our home was cleaned and I would not hesitate to recommend Mrs Muscles Cleaning.

Thank you very much for your advise, support and care. It was a pleasure to move in to a spotless home.

Lilly

I contacted Mrs Muscle through Facebook Messenger when trying to find a reputable company to conduct an end of lease clean on a property I had been renting for 5 years. I was communicating with Jayne about what needed to be completed. Jayne was very transparent, professional and very kind. She was willing to help, unlike other companies that were taking 1-2 business days to respond or answer any enquiries I had. Upon meeting Jayne and her colleague (sorry I did not get her name) they were both so friendly, easy to talk to, and gave me the time of day to seek clarification or go through any concerns or enquiries I had. There was passion and a love for their job. I felt like I had made the right decision and felt confident I’d be getting my bond back! Afterwards, the property was immaculate, Jayne had steam cleaned the carpets as well which came up super soft, fluffy, smelt wonderful, and were spotless! The house was basically sparkling and I felt relief that I had paid the extra money for someone else to take on the burden of cleaning as I knew I would struggle with this type of clean (First time Mother of a toddler here!). I had forgotten to empty one of the cupboards, and instead of leaving the contents of the cupboard there, the items were bagged and ready for collection for when I returned, and the cupboard was cleaned.
Jayne was also aware that I was having some issues with the real estate agents and has bent over backwards to help guide me and made sure I understood my rights as a tenant, making sure I was not being taken advantage of. She has been taking time out of her busy life and schedule just to see how the situation has been progressing and has been giving me so much support, even assisted with emails, which has resulted in not being manipulated into paying hundreds of dollars for things we are not obligated to.
End of lease cleans are expensive. That’s just the nature them. Consider the hours, use of products, paying staff, mental and physical strain just to name a few things…I am telling you, this team…is worth it. You don’t just get provided with a service; you receive support, advice and someone to advocate for you. I would definitely go to Mrs Muscle again, and recommend this company to anybody. Thank you for making such a difference to me & my family and for providing a service we will never forget 🙏 ❤️

Mrs muscle cleaning are absolutely amazing! End of lease clean was so perfect!

A friend booked me a deep clean with Mrs. Muscles as a birthday gift. Can I just say, best birthday present ever! The staff were efficient and professional. They left my house looking brand new. This is no joke, three separate people (myself included) actually walked into the balcony window door... it was so clean we thought it was open. I will be gifting this service to friends in need myself now, and will also be treating myself to a spring clean once a year. Do it! You know you want to ;)

Excellent service. Arrived on time then cleaned to immaculate status

They provide fantastic service and have a great contribution in cleaning.

I used Mrs Muscle Cleaning for an end of lease clean, and I honestly can’t recommend them highly enough. From start to finish, they were incredibly professional, punctual, and easy to deal with. The quality of the clean was exceptional. Every detail was taken care of to the highest standard.

Because of their thorough work, I got my full bond back without any hassle at all. It made what’s usually a stressful process completely worry free. If you want a reliable, top quality end of lease clean that delivers real results, Mrs Muscle Cleaning is absolutely the way to go.

I recently arranged a deep clean for a family member in need, and I'm so grateful for the experience we received. Mrs Muscle Cleaning was incredibly professional, and the turnaround time was impressively prompt. The standard of clean was truly exceptional. They were also very understanding and accommodating of our situation, which really meant a lot.

I truly believe that Mrs Muscle Cleaning's prices fairly reflect the high quality service they provide. I would recommend them to anyone looking for a reliable, caring, and professional cleaning service.

Fabulous!! Best investment I have made. The team are five stars in every way, communication, punctual, attention to detail, friendly, polite and do not muck around. I am Very very grateful to have help with their domestic cleaning service. I struggle to do it all and their help makes me feel a little less like I’m drowning in housework and more in control and able to stay on top of everything. Thanks so much!!

Have just had yet another amazing experience with Mrs Muscle Cleaning!

They are so thorough, so communicative and above all else they are quite literally THE BEST!

The terms and conditions outline everything you can, and just as importantly, CAN'T, expect from them, all while still allowing additional options to suit your exact needs.

I had a deep clean done on my entire home (for the second time in as many years) and im just thrilled. While this service might seem expensive initially, it is without a doubt TOTALLY worth it. I have used other services in the past and you certainly get what you pay for. Jayne and the team seem to genuinely love what they do and there is no better feeling than coming home to your own space and seeing it sparkle! Highly recommend!

I recently used Mrs Muscle Cleaning for a pre-sale clean. Communication from the first contact was easy, all information about the service provided was thorough. Jayne and her team were professional and did a fantastic job. They accommodated a last minute date change due to photos being brought forward, I highly recommend this business.

Jenelle came to clean my home for the first time ever and she did a magnificent job! I was very happy with her cleaning! She was very thorough and is a friendly, lovely person. Can’t wait for her to come back fortnightly. I had seen posts from Mrs Muscle Cleaning on Facebook for a couple of years and knew that as soon as they offered domestic ongoing cleaning I had to use them! Jayne, the owner is very friendly , helpful and easy to work with too!

Great experience we had an end of lease clean done very easy to book in they make sure you read their terms and conditions which are very fair for a service like this. They came perfect on time and the house looks perfect. Highly recommend this service!

We recently engaged Mrs Muscle Cleaning to perform a deep clean on the home of a relative who was going through a difficult time and whose space needed some extra care and attention. From the very beginning, their team was professional, compassionate, and incredibly thorough.

The transformation was remarkable. Not only did they leave the home spotless, but they also treated the space — and the situation — with genuine respect and kindness. It was clear they truly care about the people they’re helping, not just the job itself.

We’re so grateful for the difference they made. I can’t recommend Mrs Muscle Cleaning highly enough for anyone needing sensitive, high-quality cleaning services delivered with heart.

The team at Mrs Muscle Cleaning took excellent care of our move-out clean. Highly recommend them for quality and service.

Mrs Muscle completed an end of build clean for my mother. There was plaster dust on every surface, both horizontal and vertical. The ladies were very thorough, communicated well and were so efficient. Thank you

Quite expensive. Agreed verbally to do work which was not completed on the day. Not a good option for landlords seeking to have their properties cleaned, as the company is defensive when challenged and will not share images of their work. Demonstrated poor understanding of property rights.

Meantime, note the extraordinarily unprofessional, passive-aggressive response below. Rather than offering to resolve the issues which the customer has raised with their work, by means of appropriate dispute resolution and customer satisfaction procedures, the business denies all responsibility and makes personal attacks against the customer. This conduct is truly remarkable and warrants further investigation.

Disclosing private customer information on a public forum is highly inappropriate. The initial response actually threatened legal action! Such intimidating responses have been made to other customers who left negative reviews, which the business does its utmost to bury. I strongly caution members of the public against dealing with this business. I would describe the experience, fittingly, as toxic.

Below, I have compiled some information which may be helpful to others who have had similar experiences.

The following is not legal advice.

Thank you.

WHAT ACTIONS MAY AGGRIEVED CUSTOMERS TAKE?

Fortunately, there exists a robust suite of legislation which aims to protect the rights of Australian consumers. Schedule 2 of the Competition and Consumer Act 2010 (Cth) sets out the Australian Consumer Law (ACL). Chapter 2, Part 2 of the ACL deals with misleading or deceptive conduct (Pt 2-1) and unconscionable conduct (Pt 2-2).

Pursuant to s 22(1)(d) of the ACL, a court may take into account whether a supplier exerted undue influence or pressure on a customer or a person acting on behalf of a customer in relation to the supply of goods or services: ACL s 22(d). In deciding this, a court will consider the relative bargaining positions of the supplier and customer: ACL s 22(1)(a). If a customer has been threatened, bullied or intimidated in relation to a service (including in relation to the removal or editing of negative reviews), he or she may seek to invoke this section of the ACL. This is especially relevant where the customer does not have the capacity to defend him or herself against such conduct by the supplier.

Chapter 3, Part 3 of the ACL deals with unfair practices, including false or misleading representations. For example, an Australian company or business may not mislead a customer about the nature of the services which it provides: ACL Ch 3 Pt 3 Div 1 s 34. If a customer is led to believe that he or she will receive a service which is ultimately not provided by the supplier, this section of the ACL may be invoked.

Notwithstanding actions under the ACL, a consumer may rely on the general law of contract in relation to written or verbal agreements.

Court action is not necessary at the outset of a consumer dispute. First, the customer should attempt to resolve the issue with the supplier. If the supplier is not open to offering a resolution, mediation may be appropriate. If mediation fails, court proceedings may follow.

Additionally, contraventions of the ACL may be reported to the Australian Competition and Consumer Commission (ACCC) at any time during a consumer dispute. Google search 'ACCC complaint' or the ACCC website for the relevant links.

CAN TRUSTPILOT HELP?

Yes, Trustpilot has mechanisms to assist customers who are threatened or bullied on its platform. Whistleblower complaints may be made directly to the platform. Google search 'Trustpilot whistleblower' or search the help section of the platform for the relevant links.

IF A CUSTOMER'S PRIVATE AND CONFIDENTIAL INFORMATION HAS BEEN SHARED:

If an Australian company or business shares private and confidential customer information, remedies may be available via the Office of the Australian Information Commissioner (OAIC), under the Privacy Act 1988 (Cth), or under the common law. For example, the sharing of private and confidential customer information may amount to a breach of confidence, which is actionable in civil proceedings.

LEGAL AID:

If a customer cannot afford legal representation, he or she may wish to contact a local Legal Aid provider. These services often provide free initial consultations and can assist in consumer-related matters.

Made the move into our new house so much easier knowing everything was properly cleaned before settling in. I was really impressed with how extensive the cleaning was (particularly in the bathrooms and kitchen!) and how much was achieved.
Jayne was very lovely to deal with and was always so helpful with the many questions I had prior to booking

We got our new house cleaned after settlement as it was left in a less than ideal state. Mrs muscle cleaning turned the house around, the clean was absolutely incredible! It would have taken me months to get it clean if it wasn’t for them. They were there the whole day and I’m grateful for their attention to detail, it really showed. I’ll definitely be recommending them to anyone who needs a deep clean!