Mr. Tire Auto Service Centers Avis 

I brought two VW Golfs to Mr. Tire (1728 Fordham Blvd, Chapel Hill, NC) in April for simple oil changes. I supplied my own oil and filters—just needed labor. Neither vehicle had any oil leaks beforehand, and no one mentioned anything about a leak during the service.

Afterward, I noticed oil leaking from one of the cars (the Silver one). Took it back, was told there was no leak. Decided to check myself and found oil around the filter housing. A VW specialist confirmed the housing was cracked—cost me $1,173 to fix.

Shortly after, the other vehicle (the Blue one) showed similar issues. Same story—leaking oil after the same technician worked on it. The Manager at that location, Kenneth, told me the technician had been let go. They acknowledged that both cars had the same failure, but they still haven’t taken responsibility. I’ve been chasing them for weeks with no follow-up.

If something goes wrong here, don’t expect accountability. Still waiting on a proper resolution. Would not recommend.

I would stay far away from this Mr Tire in Union on Morris Ave. Mr Tire should read this review and find someone that can tend the counter most of the day and have some customer relation skills.

I walk in ans waited at the counter for 20 minutes before the guy came out to speak to me about my seevice, he booked me in and I waited for 2.5 hours for my car to go in, which it very did. At that point, I just asked for my keys and left.

Unfortunately I found this place on Groupon ans that was the first mistake.

I am very impressed by service at Mr Tire Store 0659 in Aberdeen, MD. Mr Ed Magee, the Store Manager, is one of very few I ever met in this profession. He thinks for customers, rather than trying to rip off them. I visited him today with concerns about braking system of my 2011 Hyundai Sonata sedan. He started with a free thorough inspection then told me I could still save the rotors, which I expected to replace due to its long mileage. He addressed my pads and calipers by replacing with ceramic pads and reconditioning calipers, in addition to flushing the fluid, to ensure a new long life for my braking system. He told me my rotors still have enough thickness and don’t even have to resurface. This way, I ended up with significant savings in bringing my car’s braking system to new life. I can’t thank him enough. If the review system allows for more than 5 stars, I would give him 6 stars! I wish him good health in continuing his career., and wish to see him in my future visits to this store.

On Saturday, May 24, 2025 at 5 PM I arrived at the Mr. tire location in Burlington New Jersey at which point I answered the few preliminary questions including had I ever visited this location before my response was no. The young lady printed out the invoice, I reviewed it and I signed it. The sole reason for my coming to this location was because I purchased tires online and I came here to have them installed and balanced and the total was like 280+ dollars. When they brought my vehicle into the service area. They immediately popped the hood and began doing an inspection. The service attendant removed my air filter compartment. I went out and asked him. Why are they doing that? I only came here to have tires installed. the young lady at the desk, said that unless they do the complete inspection, they could not do the work that I had scheduled to have done. I find this to be very deceptive very Poor customer service and so I’m lodging this formal complaint. I believe this is called up selling and attempting to pressure customers into trying to get them to purchase services that are unnecessary and unwarranted.I am not sure that this is the practice at all Mr. Tire locations but I do not recommend this location. I will be spreading the word about this location to avoid it at all costs -literally. I feel violated.

My vehicle was serviced at 5545 Baltimore National Pike. Mr. Stanley Benoit "went out of his way" to get me back on the road. His attention and compassion for my situation is to be COMMENDED! Thanks Stanley, you're a GREAT Mechanic!

Horrible Service and Rude Employees. I went twice in a row to get my car inspected. First they told me I had two tires I need to replace, so I replace them and my headlight they said I needed. Brought my car back and told me I needed ANOTHER TIRE rather than telling me from the first time so I could've got everything in order and the lady at the front counter (much older lady) was rude and said "Well I wasn't here on saturday, so i dont know who waited on you and who didn't " Her response was not call for. I took my car elsewhere and PASSED with NO PROBLEMS. Mr. Tire will NEVER see my service again .

Bait and Switch Alert.

I got a groupon for the high end high mileage oil change and filter, when I get there they want to charge me $50 extra and the groupon itself is non-refundable.

Beware. You will loose your money!

Fulton road Mr Tire is a joke. Took car there 2 times for check engine light. They said they repaired it twice, light still on. Now they tell me they don't know what is wrong and to take to dealer. Paid this shop 1400.00 to keep car 4 days and fix nothing. Corporate said I will get a refund when I supply a receipt of it being repaired. How can I do that when they took all my money. Don't go here, go to a real mechanic

The mechanics are doing their best, but The call center and the mechanic facility are not in communication with each other. I made an appointment at 11:30 AM to be seen at 2 PM the same day. When I got to the facility, I was told they did not have a repairman to work on my vehicle until the next business day. Since I was not able to get a refund on my Groupon, I had no choice but to wait until the next business day. you should be able to get a refund if it’s not your fault as to why you can’t be seen at the time you scheduled the appointment for.

Mr. Tire New Bern NC. Store 0346 Managed by Chris Smith, BUYER BEWARE, STAYBAWAY FROM THIS LOCAL. Incompetent mechanics, negligent, pictures of willful destruction by so called mechanic, complaints filed with consumer affairs, State NC attorney generals office, NC Governor letter, Craven county business license office, seriously considering legal action,..... NOT RECCOMENDED. Mechanic IS a hammer mechanic, SB fired!

Went in to get a nail removed and my tire plugged. I used them before. Now they got some gimmick that they have to replace your tire stem when they plug your tire (Which added an additional 20 dollar cost to the bill). I think I got taken for a ride. They need to inform customers of that fact before they plug their tire. I would have gone somewhere else had I known. Live and Learn. Buyer beware. They'll never get my business again.

Kayla was very helpful to me today while receiving an oil change for my car today. I just wanted to take this time to say thank you. Your kindness was appreciated.

Thanks
Cathy

Mr. Tire in Ephraim, NJ, “forgot” to do the tire rotation, left dirty rags in the car, filled out the new oil sticker incorrectly and pasted it over the remnants of the old one. I was also surprised that an extra quart of oil and various fees add up to $39 in addition to a $69 full synthetic oil change per the original Groupon price - seems like a bait and switch.

FACILITY: "MR. TIRE" AUTO SERVICE / 2105 N. CENTER, HICKORY, NC

GREAT EXPERIENCE - BIG THANKS TO CLAY - STORE MANAGER! // "I HAD SEVERAL REPAIR ISSUES AND THE 'SKILLFUL TECH'S' PERFORMED "OUTSIDE THE BOX"---AND FIXED EVERYTHING!!" // RECOMMEND TO ALL!! // MR. JEFF

They charged us $40 per tire to mount and balance, there local competition charges$ 16.50 to mount and balance , we will not be giving them our business again, beware! Rockland Maine store

I brought my vehicle in for the oil change and tire rotation tonight. I reminded the technician that I definitely needed the tires rotated. It took one hour, which was fine, and then one more time I asked them if the rotation was done. Their response was "yes" I checked just to make sure and they were NOT rotated. I knew this because I marked one of them ahead of time. I went back in and confronted them about this issue and their response was that they would take car of it. I sat there another 20 minutes and my vehicle never budged so I just gave up and drove it home without the rotation. This is not the first time this has happened to me at this location....that is why I marked my wheel this time

I took a wheel into them for a simple flat repair. They quoted $60, I said that was very high but gave to go ahead. When I went to pick it up and looked at the invoice they charged me for a TPMS kit for $20.49. I said the wheel was from a car that did not have TPMS, they said it was "policy" to charge regardless. I went back a couple days later and asked to speak to a manager. Told him the story and he said he couldn't issue refunds but said he would forward it to their district management but didn't even both to make a copy of the invoice... never hear back from them. These guys take advantage of their customers... take your business somewhere else.

I have 2004 Excursion
After 1 1/2 hours I went up to desk to get update. They said they had to go get a bigger wrench for my tie rod adjuster sleeve which wouldn’t loosen. When I went into the back they were beating on the tires - they had pried open the clamp on the tie rod.
So I asked what the problem was they couldn’t get the adjuster sleeve to adjust the tires so they were beating on the tires to move it. Turning the sleeve they said both tires would move in the same direction - this is not correct. They acted like it was their first alignment when I left I only got paperwork for the alignment. When I got the truck home it sat for two days in driveway because of the rain. Then I went out to check the work the bolts on the sleeve were just hand tightened and I was missing the break on the tie rod. I called Mr Tires owner on delsea dr in Vineland to tell him. He said no way I must of touched it. I told him about the attempt at aligning my truck, and he said if I wasn’t happy, I could come back in and have it done again. I just wanted my money back. He refused to give my money back so my only recourse was to allow him to do it again or go to another mister tire. I wanted to go to a place up in Cherry Hill to have it realigned properly. I did bring it back to Mr. tire same circus, but now they had a ton of paperwork that they handed me on my truck. They now say it needs a total new front end. I won’t use this shop anymore. They have incompetent mechanics and a owner that needs the money badly because he cannot give refunds when he screws up.
If I hadn’t went out and checked his work, and I had an accident because it came apart, this story could’ve had a different ending - a terrible horrific ending. do not use this shop ever

Came in for tire change and front end alignment.  2 tires were only filled to 23 pounds of air, should have been 35.  Broke 2 TPMS sensors. Did NOT recalibrate sensors. Did NOT replace one valve stem cover. Put wrong milage on invoice (which would affect warranty of tires)  I have serious doubts now as to whether the alignment was done correctly.  WILL NEVER USE MR. Tire again!

Went to their Buckeystown location,with a already diagnosed oil pressure sensor need to be replaced,they refused my diagnostic even though I am a master electrician,charged me $99 to perform diagnostic, then they marked up a part from $38 to $178 plus labor the diagnostic cost and other miscellaneous,total $378 to screw in a part and plug wire on !
I told them I can get the part at Napa they told me the restaurant don’t allow people to go to the grocery store buy a steak so the restaurant can cook it for them!
Worst customer service response answer in the history of the world possible !
I then watch a lady came in the store with some custom head lamps and same guy received them from her without telling her you cannot bring your own steak to the restaurant!
Not cool