Mr. Tire Auto Service Centers Avis 

It's the age-old story of going in for an oil change and being upsold unnecessary, expensive repairs. I wouldn't be so mad about those repairs if they actually did them properly. But my car has more problems now than it did before I brought it. I now have to go spend more money on repairs (elsewhere), and I missed work for what was quoted as a one-hour job. Furthermore, the customer service is disappointing at best. Avoid this company if you value your time, money, and sanity.

I dropped my car off at Fulton road canton Ohio location. Melissa at the front desk exhibits perfect customer service. She’s helpful. Kind. Professional. I will be back.

I was a 6 year customer at the Statesville and the Newton store. The changed management for the worst. I will be going to the BBB after this.

Good afternoon,

I feel fully violated upon my daughter having a repair at your Newton, NC location and will NEVER go or recommend them ever. They are fully unethical and took advantage of her.

She had to have her front stabilizer links replaced which they state were $139.88ea. The exact same part number sells for $37ea every where I look. The dealer charges only $43ea and Autozone only charges $32ea. They also charged her a $99 computer diag fee which was not even performed as the part replaced has no computer interface and on top of that charged her $350 labor for all of 30 minutes it took to install these parts. The entire service time was less than 2hrs out the door and included a wheel alignment. You all should be ashamed of yourselves. I am well aware of the cost of these repairs as I am an ASC tech of over 30yrs but can not do the work any longer due to a neck injury. I hope your company executives have very little sleep tonight after reading this email. $625 for this work is an abomination.

Signed a very upset father

Had starting problem. John Gallo said a new alternator and plugs would fix it.
IT DID NOT.
Then he said battery,a new fuel pump and fuel filter would fix it. IT DID NOT.
Charged a lot of money and still have the same problem.
Mr. Tire is the WORST auto repair shop. Called customer service they never responded.

Shah, Juan, and Charlie at the 11625 Lee Hwy shop in Fairfax, VA are fantastic. Top drawer mechanics combined with outstanding prices results in an unbeatable value! Have used several times and will continue to do so!
Scott B

Mr.Tire571- I have been going to them for around 20-23 years now and I have had nothing but the best experience with them. I will continue to go to them. They have friendly and knowledgeable people that work there. Thank you for all you do.

This company dosent have a soul. I bought two tires for ford Taurus, put the extended warranty/flat repair added. Got a nail in the sidewall had it towed and they tell me they can’t find the warranty let alone that I ever purchased anything at this shop. Don’t like it call corporate.

Great service. Had an appointment for a tire rotation and alignment. Done in about an hour, no issues at all. Professional and friendly staff. Repeat customer and will continue to frequent Mr. Tire #731.

I took my Subaru in for a transmission flush. Totally the wrong place to go. As soon as I got it back I noticed I had a shuddering when I made a sharp turn. Took it back and they told me I was imagining things. Took it to a shop that specializes in Subarus and they advised my transmission may have been irreparably damaged by either the fluid they put in or something they did while changing the fluid. Had to have it flushed again and if problem doesn't go away I'm on the hook for a new transmission. No sympathy or help from Mr. Tire. I now have to look at legal options.

Horrible experience. Made appointment on line along with purchase of 4 tires, which they said they had. Showed up for appointment and tech said they did not have that tire and would not honor the price Mr. Tire quoted me. Even though I had it in writing. Said if I wanted the tire they would cost $500 more than the quote. Went to Walmart. They were very helpful and saved a little more money.

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

In Sept ‘22 I took my $100k sports-car to have a tire plugged. I felt secure leaving it with them since I knew a couple of guys that worked there. Bad idea. When I picked the car up, something was off, the manager said that they had taken it for a road-test. A test that was not required, nor did I authorize it. So I reviewed the dash-cam footage to reveal that two employees had taken my car for a joyride.

I called Monro head-office because the dash-cam footage revealed that the manager on-duty approved the joyride. Although they didn’t crash the car, they certainly damaged the engine because Supercharged cars are supposed to be warm before they are driven hard, there’s no way this engine was even close to being warm. The District Manager promised me that he would fire the staff concerned and compensate me with a new set of tires when I needed them.

Fast-forward to July ‘23 when my tires were worn and it came time to make me whole, I discovered that the original District Manager had left and his replacement, Mike Sisson, refused to return my calls. Even Monro head-office Customer Service ghosted me. So I’m left high-and-dry with no recourse other than involving the police and my lawyer.

To summarize, this location had no control of their staff, even the manager on duty. When you try to resolve the issue with their Customer Service team District Manager, they completely ignore you. IMHO this organization is rotten from top to bottom. .

Well, the guy who was changing my oil could not operate a stick shift, I had to drive it in ? Then it was 50.00. For an oil change! REDICOUS next time I will go to jiffy lube...at least they check and fill fluids, wash windows and vacuum.

Been here at lease 4 times for the same problem on my 2010 passat vw oil leak spent over $1,500 hundred and its still having the same problem. Mr. Tire

We needed an emergency tire and TPMS replacement on our 2018 Chevrolet Volt while travelling in the United States. The Mr. Tire location on Blowing Rock Road in Boone NC could not get the replacement TPMS to work on our original visit May 1, 2023 or when we returned the next day. We were promised a refund for the TPMS part that was installed, but we haven’t got it yet. Later we discovered that they had failed to return our wheel locks. We had to spend $300 at our local mechanic when we got home to fix the problem.
UPDATE: After some time, we did receive a refund for the TPMS part installed by Mr. Tire. After leaving this review, we were contacted by Mr. Tire’s parent corporation, Monro, who said that they were sending us a refund for the wheel locks that were not returned to us and the work that our mechanic had to do to remove them. They refused to pay for the work our mechanic had to do to get the TPMS system working again when we returned home. He told us that Mr. Tire had not programmed the replacement TPMS that they installed to the correct frequency for our vehicle. We’re not happy with this company’s response to this issue.

Very impressed at the Shelby, NC location on April 22 2023. Andrea was very courteous, nice & professional. Even with only one shop employee working! She even put seat cover plastic & floor plastic in my truck. This is very rare now days & needs to be done more to respect & show customer courtesy. Treat others the way you want to be treated!!!! She even went over & beyond to apology for the delay due to staff shortage. This is the way auto service used to be & was expressed this time . I understand that Andrea is the manager at the Lincolnton, NC store filing in for the Shelby, NC manger that was out!! I will continue to use these two locations as long as this type of service is shown to customers. To prove that caring for the customer & customer satisfaction still is shown by some employees. These employees should be appreciated by the company!!

went to the location on absecon nj sartuday feb 18 2023 charge me 93 dollars for diagnosis on my car and they tell me that was the radiator and labor and part was 1200 dollars.
bought the radiator went to my mechanic and my radiator was in perfect condition was a hose of the coolant that need to be replaced. they made easy 93 dollars for a false problem i have the reciept

The typical Mr tire scam is to tell you they have tires for super cheap and then pull the bait and switch when you get there and tell you “Aw shucks someone just bought the last set!” (Even if it was only 5 mins from the phone til you get to their shop)

“$99 per tire!”

*gets there*

“Oh yeah we’re out of stock besides a set of nittos for $238 a tire. Oh you need tires asap?! Yeah the cheaper ones won’t be in for like 2-3 days either.”

Walmart charges $10-$20 for mount and balance. Yeah me tire is hitting you with as many bait and switch charges as possible. It’ll add up to $63 somehow for two tires to be mounted…plus a bunch of other crap. After they hit you with $230 a tire bait and switch scam once they know you’re desperate, you think you’ll be paying around $500 for two tires when it’s all said and done? (Give or take a few dollars) nope. It’ll be teetering around the $600 mark due to hidden fees….no difference if you bring the car in or take the rims off the tire. How do I know? I’ve studied these people very closely as I’m writing a book about auto shop scams.