MSC Cruises Avis 100

We haven't got as far as our cruise yet and I have lost faith. I booked in October after finding exactly what we wanted regarding flights, destination and cabin. I took the reservation number from the website and phoned to book and include a chosen drinks package. The lady on the phone was very helpful but we went around and around in circles for approximately an hour before she managed to place the booking (with an Early Bird Discount! Woo! ). Following the call I proceeded to book airport parking, who wanted the flight number, so I emailed customer services to ask for the flight number. I received a reply saying that they cannot give me the number until 21 days prior to the flight and as the cruise is in May I have to wait.
Fast forward to last week and the 21 day rule and no email had arrived and so I emailed my enquiry...only to be told that no flights were booked for us!!!!
Now we have a cruise leaving from Barcelona and no flights to get there. I have been in contact by phone and they have opened a complaint (which will take 48 hours). They have the proof there from my original booking reference that I had selected flights before the lady on the phone got involved.
I'm really not sure which way this will go after reading all the terrible reviews on here. I believe that the mistake was theirs and they should provide what we thought we had paid for.
This was going to be our first cruise and the whole experience has left us very unsure about going ahead with this. I'd like to say we would just accept a refund but I don't see why we should be penalised with percentages as we get closer to the date because quite frankly, none of this fiasco is our fault.

Quiero ser clara: el viaje en sí fue una experiencia agradable. Viajamos tranquilos, el MSC World America es un barco hermoso y nuevo, el personal del restaurante fue excelente en su servicio y atención, y las giras estuvieron muy bien organizadas. Hay muchas cosas positivas que destacar de la experiencia a bordo.
Sin embargo, todo eso queda completamente OPACADO por la pésima experiencia que vivimos con el departamento de Next Cruise. La persona que nos atendió nos MINTIÓ, nos ocultó información crítica, y nos vendió bajo condiciones que MSC ahora no honra. Nos aseguró que podíamos cancelar sin penalidad, no nos informó que las reservas serían transferidas a MSC Argentina, y procesó las reservas con un paquete diferente al que solicitamos. Hoy estamos perdiendo cerca de $800 USD por esas mentiras, y MSC Argentina — la oficina a la que fuimos transferidos sin nuestro consentimiento — no nos puede resolver, mientras que MSC USA dice no poder intervenir.
Es muy frustrante y decepcionante que un solo vendedor, queriéndonos tomar el pelo y engañarnos para cerrar una venta, haga que toda la experiencia bonita del crucero quede arruinada. No importa cuán nuevo sea el barco ni cuán excelente sea el personal a bordo, si al final de la experiencia el cliente sale sintiéndose estafado por el propio personal de la naviera, eso es lo que se queda. Por eso mi nivel de satisfacción es 0 y la probabilidad de recomendar también es 0 — no por el barco ni por la tripulación que nos atendió en el viaje, sino por la traición de confianza por parte del representante de Next Cruise y la falta de respuesta de MSC para corregir esta injusticia.

Today we depart the cruise from Brazil to Genoa
The boat was useable and good in Brazil but the weather deemed the out door activities unusable after Tenerife
Food has been awful throughout the trip
I cannot upload pictures which would show quality and presentation of food
Our cabin steward Nick was fantastic and a massive thanks to our Goa new friend
Getting off and going to a restaurant that cares will be a delight, meals in the ports stopped at has been the highlight of the trip
Our last trip with MSC is a fact !!!
And just checking my on board account they overcharged me 78.44 which I have to go and claim back before we get off 😡😡
Everything about MSC is about taking your money for a bad return 🫩😞🙁
Use somebody else and have a good holiday please

I am rather stunned at the poor reviews of MSC as I had a very positive experience with this company in very difficult circumstances.I was on the Euribia due to sail from Dubai on the 28th February 2026, the day the US attacked Iran leading to the immediate cancellation of our cruise and us being effectively stranded onboard as the Dubai airspace closed. MSC went above and beyond in their efforts to look after everybody, the staff were exemplary in their kindness and professionalism and all facilities were available for our six days onboard. Basically relaxing by the pool, shopping, onboard entertainment and being dined and wined while MSC undertook the responsibility of getting everybody home, which they achieved admirably in the circumstances, no mean feat.In addition to daily information updates on the situation. On top of all that we received a full refund which I immediately reinvested by booking another cruise with MSC. We were Yacht Club guests so did have that extra mile of comfort and luxury, however the overwhelming feedback from that week is that all passengers were very well looked after. Top marks to MSC.

We haven’t even boarded our MSC cruise yet, and the customer experience has already been terrible.

We tried to organize a surprise for another passenger in our group, but because they have a different booking reference the system makes it almost impossible. Everything must be booked only through your own reservation.

Customer service has been unhelpful, with generic, robotic responses and no clear email support. They were even unable to explain what services the spa actually offers.

Very poor organization and customer support

Just returned from my latest MSC Cruuse. It was faultless from start to finish. The food seemed even better than before. Vegan corner introduced in the buffet and vegan deserts on the dining room menus Crew as ever are the best at sea. The MSC Musics is an absolutely beautiful ship and it doesn’t feel cramped. On busy days the crew bought the buffet out into the pool deck.

Save your money the food is awful. The service is awful. Communication is awful. They don’t understand boundaries when I was at guest services trying to work out an issue with the mini bar and they knew I was in guest waiting for them. They went to enter my room, not knowing my 14-year-old son was in there. My son told them they had to wait to enter but they went around my Son and enter the room anyways and locked the mini fridge.

Raised a complaint on board regarding excursion team manner regarding cancellation, miss lead with their response. Raised a complaint Nov 25 still ongoing correspondence as they have not addressed any of the 6 points of dissatisfaction that I have Raised with them and not even an apology! Princess, Cunard and PO cruises are far superior. I guess you get what you pay for. It's a shame because the dining staff were so helpful and friendly.

Sad company. Their "Grand Voyages" are just rebranded repositioning cruises.

I had a superb experience on MSC in 2008 from Genoa to Rome, Istanbul, Athens, etc. Excellent!

To go back on an MSC Cruise America, their supposed flagship in November 2025 was disgusting! Yes our cabin was clean and that's about the only good thing I can say. We paid the pool attendant 200 $ to reserve loungers and he earned 187 $ for the month because MSC had deducted his flight and baggage allowance from his salary of 1000$ per month ! This is below basic normal wage! 250 $ per week and he had a family to support ! Criminal, slavery!
Food and service ! Cold, or over-cooked, tasteless and basically disgusting. Sent back several meals. Replacement meals I left un-eaten. Other people seemed to wolf down the sub-standard food, but OK call me a snob but I know what cuisine is about and MSC need a huge amount of learning. Goodbye MSC.

We are MSC Cruises Diamond Members and have been loyal customers for many years. Precisely because of this, this experience was especially disappointing.
We received a quotation from MSC which we confirmed correctly within its validity period. Afterwards, MSC informed us that an internal mistake had been made and that too much discount had been applied. As a result, we were asked to pay an additional €200, despite having a valid quotation.
We fully understand that mistakes can happen. What we do not understand is why no form of goodwill or compensation was possible for an error that was entirely on MSC’s side. Even a simple gesture such as onboard credit or a complimentary transfer was refused, although this would involve little to no real cost for the company.
Because of this inflexible approach, we ultimately decided not to proceed with the booking. It is very disappointing to see a cruise line that claims to value loyalty handle a situation like this with Diamond Members.
A missed opportunity for MSC to resolve a mistake in a customer-friendly way.

I have already written about the omnishambles of my most recent MSC Virtuosa cruise.
After missing two ports and sailing up and down the English Channel for three days, MSC said that all customers would get 20% off their next cruise (on the proviso that it is taken in the next 12 months).
Well, turns out that was another example of MSC bullsh1t. I have just received an email informing me that i will get £418 off my next voyage, which represents 20% of the fare i paid for the cruise from hell.
Therefore, the £418 will only actually be 20% off my next voyage if the price is exactly the same. Highly unlikely, given that fares will naturally rise and that i may have wanted to travel at a time where fares are higher anyway.
Do not trust this company!

Website/App die reinste Katastrophe
Website/App, die absolute Katastrophe......es hakt an allen Ecken. kein Checkin möglich, keinerlei Zugriff auf die Daten, ständig stürzt die Seite ab oder rödelt vor sich hin....das geht schon seit Jahren so.
Wie kann man nur solche Pfuscher an eine Website lassen.......und da sollen die persönlichen Daten sicher sein ? Mit Costa genau dasselbe........
Ein schlimmeres Armutszeugnis kann es gar nicht geben......

The whole thing was a fast. 4 Adults squeezed into one cabin and no room to swing a cat. The food was Unpredictable and the staff were rude. In fact if you have ever been to a cattle market shuffle along with others was exactly what to expect. The cabin was cleaned 1 day out of 3 - the ship was diverted but passengers where not told until we were getting on the ship, Then told we had to have our cases outside the door by midnight, but make sure to leave out what you needed for the following morning Clothes toiletries etc ( no mention of this until the night before) so had to leave most of mine behind as had no where to put them. Then they give a time for you to leave the ship in the morning not leaving you much time to sort yourself out and have some breakfast before you leave. If you like to relax I would give MSC a miss.

Alleen het inloggen is al een ramp bij MSC
Ook bij de app
Ooit zag ik mijn 2 geboekte cruises wel staan
Maar daarna lukt het weer niet meer om in te loggen Wachtwoord fout enz enz En als het na uur proberen wel lukt heb ik nog steeds hetzelfde gedaan
Dit is niet te vergelijken met HAL Ze mogen daar in de leer

the travel agent sold us a cruise on msc ship and said they had a cabin which was ok for a mobility scooter.
we paid all the money as the cruise was in a couple of weeks. two days after booking I got a phone call to say we could not go as there were no mobility chairs available. I was upset but that's that, the rub comes when the agent said I would have to wait 65 days to get my money back, they took the money within 24 hrs

Second cruise on the Virtuosa....although after the first one we said we would not cruise with them again, however price was good and liked the destinations. Anyway, nothing has improved, so definitely this was the last time we will cruise with MSC. Food quality and choice very poor. We prefer to eat in restaurants on all our cruises, can't be doing with the buffet and rudeness of other guests, one breakfast I had mushroom omelette...worst ever, to the point when I got to the mushroom I spat it out...tasted disgusting with the omelette being an egg roll ! Getting back on the ship after a day on shore was a nightmare. Queues were horrendous as security, which I don't have a problem with, is very slow....2 scanners for bags etc, but only 1 body scanner. Priority preference was given to disabled and children in buggies. This added to the delay...we had one family who tried to get a large buggy through the scanner...ended up having to dismantle it...more delay! We did the D Day excursions, they had 2 for Utah and Omaha beaches...one in the morning and one in the afternoon. We booked both as a package, quite a few others also booked the same. You would have thought a coach would have been used for the package excursion, so that it left the ship and stayed out all day..oh no. We returned to the ship lunchtime, had 20 minutes before the 'same' coach took us to the second destination....the ship provided a packed lunch....why not stay out all day, it meant we had very little time at these very moving locations...very badly thought out of the excursions team...complained when we eventually got back on board, but fell on deaf ears. The only good thing I can say about this cruise is as always, the waiting staff and cabin stewards are fantastic

We haven't even been on our cruise yet but it's already a big thumbs down from us for MSC.

We spotted a wonderful 12 day Baltic itinerary starting and finishing in Copenhagen next May, so we booked it as a package with an agent to include flights to Copenhagen and 2 nights' hotel stay.

A curt email on 2/9/25 from MSC informed us that they are shortening our precious cruise by 2 nights and now it's starting from Warnemunde instead of Copenhagen - this isn't even in the same country and 5-6 hours travel!

MSC have offered a pro-rata refund for the missing days and a whole 50 Euros PER CABIN as compensation - this doesn't even amount to £25 each and in no-way covers our extra costs, not forgetting the disappointment at missing 2 days of our cruise.

We now have to find our own way from Copenhagen (where are flights are booked to) at our own expense (the agent can' help on this one) and there will be other extra subsistence/hotel expenses to cover the missing days.

I have challenged MSC (particularly because we weeks later they were STILL advertising the cruise on their own site with the original itinerary. This has now been removed but only after I'd challenged it twice).

DO MSC VALUE THEIR CUSTOMERS? On the basis of the way we have been messed around and the derisory compensation offered, I'd say not - and we certainly won't be booking another cruise with them.

I am now nervous about the cruise itself.

Wir haben Anfang Juni 25 die Family Suite/Yacht Club auf der MSC Fantasia gebucht. Aufgrund eines Fehlers der Homepage von MSC wurden Ausflüge doppelt abgebucht. Bei einem Reispreis für 9 Tage von ca. 12.000 Euro fallen die 429 Euro nicht so stark ins Gewicht und da die Doppelzahlung einfach nachvollziehbar ist, hätte die Korrektur eigentlich kein Problem sein dürfen. Nach vielen Mails an die Kundenbetreuung, den MSCclub, Reservierung und customercare mit den AT, DE und CH Mailadressen und einem Schreiben in dem MSC den Fehler bestätigt, hat MSC auch nach 3 Monaten das Geld noch nicht zurück bezahlt! Zur Klarstellung: MSC will für seine Leistungen VORAB bezahlt werden. Passiert ein FEHLER BEI MSC dann dauert es Monate bis man sein Geld wieder bekommt - wenn überhaupt!
Wir sind seit Jahren Yacht-Club Gäste - nur so eine Kundenbetreuung im AFTER-SALE ist nicht akzeptabel. Die Crew macht einen tollen Job, die MSC Fantasia hat Ihre besten Tage schon lange hinter sich (das war mir bewusst).
Es ist immer bedauerlich wenn man für das Fehlverhalten ein paar Angestellter eine negative Bewertung für das gesamte Unternehmen abgeben muss.
Fehler können immer passieren - aber was MSC macht ist nicht akzeptabel!
Zusammenfassung:
Kundenbetreuung nach der Kreuzfahrt: nicht existent und komplett unakzeptabel.
Die Crew auf den Schiffen macht einen tollen Job!