Munchaddict Avis 

It’s almost impossible to contact them. They said they ship one way and it comes by a different carrier, I don’t get usps to my home address so how it is delivered matters to me since I need to give a different address. I get a text spam every day now with no option to opt out. Contacting them has been useless.

Horrible customer service, snacks are not even good..

STAY AWAY!!! Customer support is nonexistent. The snacks are mediocre at best. You would be better off going to a local Asian market and trying things. Do not recommend.

It would be a Five ☆☆☆☆☆ review if it wasn't for the false advertising about beverages. I got the Deluxe 3 month subscription and every photo has a beverage displayed. I did add the $6 beverage add on (thinking I'd get at least 2 up to 4 drinks!) But I only got the one. I even reached out to the team to ask if I can expect more drinks in different boxes and they said no, drinks are not included with the Deluxe box. I hope they change the pictures or description to include that. It was very disheartening. OTHERWISE, incredible! The steak flavored cheetos were my favorite salty snack and the strawberry chocolates from Japan were my favorite sweet. To address some complaints: *People said they were disappointed with the amount.*I was only expecting 18 snacks and we got like 30! I got the subscription so it came with an extra box of just Japanese snacks, but it was way more than I was expecting! *People said they didn't like getting duplicates* I did get 3 duplicates, but two of them were delicious so I was more than happy to have extras. *People said the snacks weren't very good*, I know it's pricey, buy get a bigger box. If I only got hard candies, chocolate, and pretzels, I'd be pretty disappointed too. But because there was so much variety, there were tons of great options. Healthy balance of salty, sweet, and neutral (like a not too sweet cookie, or honey Pretz). Healthy variation of sweets, like gummies, hard candy, gum, chocolate, biscuits and baked goods. Cannot wait for the next box!

Update: This might be the most frustrating purchase I’ve ever made. I get to work each morning and wait in the online chat que for a representative. It’s been 4 business days at 9 hours holding 36 hours total hold time. That is unbelievable and still no one has talked with me. I have gotten 2 emails. One requesting information which came after a few days. I sent the requested info and a week later was sent an email that said my information was not in their system. And that the info I gave them is associated with an order from more than a year ago. I sent them screenshots shots of my info that verifies it is exactly what I’ve sent. No one has responded. They have also blocked me on all social media because I reached out to them as they instruct on their website. This is a company that scrubs their reviews and comments.

I can't speak to the quality of the snacks as I have yet to receive my box. That of course is a concern, though my greater concern is my inability to reach a customer service representative to resolve the issue. It has been 22 days since my order. The tab to report a package has been stuck in transit generates an email that says to reach out if you have a package stuck in transit for a period greater than 3 days. That's great info, but there is not a tab for reporting a package stuck in transit more than 3 days. It makes zero sense. And there is no way to reach anyone by phone. And the chat bot leaves you in an endless que.

Well I received my box. I was very excited I had ordered a one time british snack box for $40 and I received 10 items, I was very disappointed I expected a huge box for that price. I will not be ordering from there again, I feel like I got ripped off I am very unhappy with this purchase.

Delivery is taking a long time..... Haven't received anything yet but based on that I won't be ordering again

my first box was soo good they are very fast at shipping out there products, got mine in a week i think? anyways i've had nothing but great experience with munch addict, i have made a 2nd purchase on their site (3 month subscription) they are fantastic thank you. :)

Phenomenal company that responds quickly to comments with valid solutions and expectations. 5* definitely recommend!