Purchased shorts, very unflattering fit and no where near what was described. Also purchased refund protection, to then be told I was unable to return as sale item and had to exchange for the exact sa... Voir plus
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Lisez les avis des autres
Absolutely love muscle nation, their clothes are always so comfy, the customer service is next level, even in peak sales times. The rewards program is also top tier and the way they give back to their... Voir plus
L'entreprise a répondu
Absolutely obsessed with the Peachy Aura Invisible Scrunch set! 🤎 I've bought so many invisible scrunch leggings from different brands over the years, and these are hands down my favourite. The i... Voir plus
L'entreprise a répondu
I absolutely love Muscle Nation activewear! Their size inclusive which is a huge bonus for me with Lipoedema and having two different sizes for top and bottom. Their material is buttery soft, doesn’t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements de sport (activewear)
- aussi dans
- Boutique de produits diététiques
- Magasin de vitamines et compléments alimentaires
Écrit par l'entreprise
The #1 Brand For Premium Gym Apparel - Shop Today & Enjoy Exclusive Offers. Fitness Clothing & Accessories For Men & Women.
Coordonnées de contact
Brisbane, Australie
- admin@musclenationofficial.com
- musclenation.org
4,1
Bien
685 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Karma will take care of this for me!
I returned 2 leggings, I did not wear them as they were too big. Fitted 1 and the other was not even removed from packaging. Was in my possession for 24 hours and got email saying I washed them. Happened on Dec 11th and requested my store credit as I did not hear anything since. I will never buy from them ever again. Think twice.
Sizing is all over the place. I’m a Lorna Jane Small and a LSKD medium but for them their sizing in shorts and legging differ completely. It’s a shame - I own 6 pairs of their shorts and several shirts but after this incident I will just let karma take care of it. They are disposing of it.
22 décembre 2025
Avis spontané
Réponse de Muscle Nation
Hi Merinda,
Thanks for sharing your feedback. We’re sorry to hear about your experience.
As mentioned in our email correspondence, the decision regarding your return was not automated or made lightly. During inspection, both leggings were found to carry a strong scent consistent with laundering. While you’ve mentioned the items were not worn, for the safety of our customers and to comply with hygiene and legal standards, we cannot risk accepting items that have been exposed to washing products or fragrances and putting them back into circulation. Some customers may have allergies or sensitivities, and it would be unsafe for these items to be restocked.
Our Returns Policy clearly states that items must be returned unused, unwashed, and free from odours, and this is applied consistently in line with Australian Consumer Law.
To make things right, we've already returned the leggings to you free of charge. We hope this shows our commitment to resolving issues fairly, safely, and transparently for all our customers.
Thanks again for your feedback.
Xx Team MN
Bra doesn’t fit, at all.
Customer service was very kind and responsive, which I truly appreciated. I initially ordered a medium Elite sports bra, but the band was too loose while the cups fit perfectly. After speaking with customer service, they recommended sizing down to a small. Because I live in Canada and exchanges aren’t offered, I had to do a refund and reorder instead—which is already expensive. (Just a heads-up for Canadians: make sure your size is correct before ordering.)
Unfortunately, the small fit better in the band but the cups were extremely small—so small that my chest doesn’t stay in the bra at all. This concern was mentioned during my conversation with customer service, and I was told the cup size wouldn’t change much between sizes, but that wasn’t accurate. The difference is significant enough that I can’t wear the small at all, as I prefer my chest to actually stay inside the bra.
For reference, my underbust is 30 inches and my bust is 35 inches, so if you’re built similarly, please be cautious. The padding is also very small for the chest, which honestly doesn’t make much sense given the design.
Update: I was informed that I could do another refund, but at this point it’s simply too expensive. I would be out over $180 in return costs alone if I sent these back as well. So far, I’m already out $120 total ($60 to ship from Canada to Australia each time, plus about $30 per delivery), and I still don’t even have a wearable bra to show for it.
Overall, while the customer service is kind, the sizing inconsistency and international return costs make this brand very risky for Canadian customers.
15 décembre 2025
Avis spontané
Réponse de Muscle Nation
Hey Amanda,
Thanks so much for your feedback and for sharing your experience! We totally understand how tricky it can be to find the perfect fit, especially with high-support sports bras.
We’d love to help you get the right size and make sure you’re comfortable and supported during your workouts. Please reach out to our team directly at orders@musclenation.org
or via Live Chat, and we’ll guide you through a return or exchange so we can find the best fit for you.
We really appreciate your support and want to make sure you love your Elite Sports Bra!
Xx Team MN
Vixen bras
I love the feel and fit of the Vixen bras! I have it in black and yellow 🥰 Being a bigger bust girl, I haven’t found a bra this style that fits me so comfortably and doesn’t feel like I’m going to fall out of it until trying these vixen bras! 💛💛💛
19 décembre 2025
Avis spontané
Réponse de Muscle Nation
Hey Rylee,
Thanks so much for sharing your experience! We’re thrilled to hear the Vixen bras are giving you the fit and support you’ve been looking for.
Thanks for being part of the Muscle Nation family and for sharing your love for the Vixen bras.
Xx Team MN
We've snagged some great products…
We've snagged some great products lately and we've been able to enjoy the quality that this team strives to achieve when we had their protien chocolate daily shake.
Super smooth texture, so creamy and tasty and leaving us wanting more each time. When just mixed with water its like drinking a lovely creamy chocolate drink, and even creamier with milk also 😍
Absolutely in love we brought another big packet instead of a tub, super keen to try out all the grape flavours we brought recently!!
The team reaching out and appreciating our feedback was also a bonus.
18 décembre 2025
Avis spontané
Réponse de Muscle Nation
Hey Bruce,
Thanks so much for your awesome review! We’re thrilled to hear you’ve been loving the Daily Shakes!
We’re so glad you appreciated our team reaching out as well. We can’t wait for you to try all the new flavours! You’re in for a treat!
Thanks again for supporting Muscle Nation and for sharing your experience.
Xx Team MN
Don’t fall for their scams
Customer Service is supposed to be about helping the customer not spouting policy and not bothering to actually read the complaint properly. Furthermore MuscleNation shame on you for having a free gift promotion that is designed to trap and trick people into spending enough money to get the free gift but not actually giving the free gift. Showing the product in the cart makes people assume that it is automatically added not that you need to press another button to add it to the cart officially. It is clear based on your FAQs that this has happened to multiple people but rather than changing your policy or your method of doing the free gift (for example having it auto added like every single other company) you keep it as is and benefit off of human error and people being in a rush and not reading things properly. I will never again shop here and will be telling all my gym friends not to as well. Shame.
9 décembre 2025
Avis spontané
Réponse de Muscle Nation
Hi Amy,
We’re really sorry to hear that this was your experience, and we appreciate you taking the time to share your feedback.
We’d like to provide some context around why our free gifts are not automatically added to carts. In many of our promotions, the free gift may be a supplement or consumable product, and for customer safety reasons (such as allergies, intolerances, or personal preferences), we require customers to actively select and add the gift themselves. This also aligns with our commitment to reducing unnecessary waste, ensuring products are only sent to customers who genuinely want and/or can safely consume them.
While the free gift must be manually added, we do try to make this clear throughout the promotion and in our FAQs. That said, we understand that mistakes can happen especially when shopping quickly and in your case, we did offer to send the free gift out after the fact, only asking that the shipping cost be covered. There is no profit or benefit to us in this process; if anything, it requires additional time and handling cost on our end.
We’re genuinely sorry this caused frustration and disappointment.
Your feedback has been noted, and we appreciate you raising it so we can continue reviewing how we communicate promotions more clearly.
Xx Team MN
I can’t fault Muscle Nation at all
I can’t fault Muscle Nation at all. The quality of their products is outstanding - durable, comfortable and clearly made with a lot of attention to detail. Everything fits perfectly and holds up incredibly well, even with regular training.
Shipping has been fast and reliable, which makes the whole experience seamless. On top of that their customer service is exceptional - friendly, supportive and genuinely focused on looking after their customers.
8 décembre 2025
Avis spontané
Réponse de Muscle Nation
Hey Zac,
Wow, thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our products and that everything fits and performs so well for you.
It also means a lot to know that our shipping and customer service are hitting the mark. We really strive to make every part of the experience seamless and supportive for our community.
We truly appreciate your support and for taking the time to share such a wonderful review. It’s customers like you who make what we do so rewarding!
Xx Team MN
Returned some items as they didnt fit and no refund
Returned some items as they didnt fit. Auspost was unable to deliver and dropped it off at the nearest post office only 15 minutes away. Muscle nation for a month has refused to collect the item and issue refund
Edit since reply: for community notification and in response to MN reply.
Closest post office or not it is only 15 minutes away. Auspost still has the item there and not redirected
Original refund was requested but changed to stored credit as MN stated this was the quickest way. This has not been quick so I requested this change to refund.
The items were posted 19th November and delivered ready for collection 24th November.
So yes while technically not a month yet that is 21 days someone could have collected the item that is not in an unreasonable location
13 décembre 2025
Avis spontané
Réponse de Muscle Nation
Hi Michael,
Thank you for taking the time to share your experience. We truly appreciate feedback like this, as it helps us continually improve our processes and customer experience.
As mentioned in our previous correspondence, we are actively working with Australia Post to have your returned items redirected and processed as quickly as possible. While we completely understand that the wait is frustrating, we want to clarify that it has not been a month, and the redirection is already underway. Please note, the parcel was delivered to a post office that isn’t our nearest location, and it isn’t near any of our team members’ locations, which is why a redirection was arranged rather than a direct collection. The process is already underway and being closely monitored to ensure it’s resolved as quickly as possible.
We also want to highlight that your original return was for store credit. As a gesture of goodwill and to ensure fairness, we offered to process your return as a full refund once received, with no returns-fee deduction. Our team has been monitoring this closely to make sure it is handled promptly as soon as Australia Post completes the redirection.
We appreciate that returning items can sometimes be a tricky process, especially when relying on courier services, and we are doing everything we can on our side to support this. We always strive to balance operational realities with providing excellent service, and we’re committed to resolving this matter for you fairly.
Thank you again for your patience and understanding, and for being part of the Muscle Nation community.
Xx Team MN
🚩Avoid Muscle Nation
🚩Avoid Muscle Nation, worst customer service I’ve dealt with in years.
I placed an order and the package never arrived. It was returned to the sender because the unit number was missing, even though I entered my full address at checkout. Muscle Nation kept insisting it was my fault, even after I showed proof that the address shown on their system didn’t match what I submitted.
Instead of helping, they tried to charge me again for reshipping a package I never received.
After days of going in circles, I had no choice but to escalate the issue to PayPal. PayPal reviewed everything and ruled entirely in my favour, confirming that Muscle Nation’s claims were not accurate. Only once PayPal stepped in did they finally process the refund.
To make it worse, they deleted my comments on Facebook and Instagram instead of addressing the issue transparently.
If a company can’t take responsibility for their own system error and silences customer feedback, that’s a massive red flag.
12 novembre 2025
Avis spontané
Réponse de Muscle Nation
Hi Carlos,
We’re sorry to hear you feel this way and appreciate the opportunity to clarify what occurred.
Your order was dispatched to the exact address entered at checkout. This same address was also confirmed in your order confirmation and shipping confirmation emails. Unfortunately, the unit number was missing from the delivery details, which resulted in the parcel being returned to sender by the courier as undeliverable.
To provide some clarity, your order was dispatched to the address entered at checkout, which was also reflected in your order confirmation and shipping emails. Unfortunately, as the unit number was missing, the courier returned the parcel to us as undeliverable. Once it arrived back at our warehouse, our team reached out to talk through the available options in line with our usual Return to Sender policy.
That said, we could clearly see how upsetting this situation was for you. While the order was subject to our usual policy, we chose to forgo this and issued a full refund as a goodwill gesture, as we always aim to handle situations with fairness and care.
We also want to reassure that we do not remove customer comments from our platforms as transparency is extremely important to us, and we addressed your messages directly and publicly via your comments on multiple posts.
While we’re sorry this experience didn’t meet your expectations, we do genuinely wish you all the best moving forward.
Xx Team MN
Wonderful customer service team
Wonderful customer service team. A great company to deal with and gorgeous gym clothes. Love the colours they do. Totally different compared to other brands.
5 décembre 2025
Avis spontané
Réponse de Muscle Nation
Hi Tamsyn,
Thank you so much for your amazing feedback! We’re thrilled to hear you love the colours and quality of our gym wear, and that our customer service team made your experience a great one. Your support means the world to us, and we can’t wait to see you rocking your Muscle Nation gear!
Xx Team MN
Muscle Nation products never fail to…
Muscle Nation products never fail to amaze me. It’s hard to find cute but supportive bras but they nail it every time. Oversized t-shirts are a must also. Their whey protein is my go to for all things baking! Recommend them to anyone! Also the MN team are always so helpful 🫶🏼
4 décembre 2025
Avis spontané
Réponse de Muscle Nation
Hello Brookly,
Thank you so much for your wonderful review! We’re thrilled to hear our products continue to impress and that you love the support and style of our bras, oversized tees, and whey protein. It means so much that you also appreciate our team, we truly love helping our MN community! Your message has truly made our day!
Xx Team MN
Super comfy shorts
Super comfy shorts, amazing colours, great for work and gym.
29 novembre 2025
Avis spontané
Réponse de Muscle Nation
Hello,
Thank you so much for taking the time to write such a lovely review! We’re thrilled to hear you’re loving the shorts, the colours, and how versatile they are for both work and the gym. Your support truly means the world to us!
Thank you so much for your support!
Xx Team MN
Unbelievable Customer service
WOW the customer service I have received from Muscle Nation and the wonderful young lady by the name of Jess has been exceptional to say the least. Jess went above and beyond to help me and right in the middle of Black Friday when they would have been super busy. Thank you :)
27 novembre 2025
Avis spontané
Réponse de Muscle Nation
Hi Angela,
Thank you so much for your kind words! We’re thrilled to hear that Jess was able to go above and beyond for you, especially during the busy Black Friday period.
We’ll be sure to pass your feedback on to her, and share it with the team. It means so much that our support made a difference. We truly appreciate our beautiful customers like you, thank you!
Xx Team MN
I ordered on black Friday some gym gear…
I ordered on black Friday some gym gear and recieved the gear is over rated and the return policy is poor
26 novembre 2025
Avis spontané
Réponse de Muscle Nation
Hi Scott,
Thank you for your feedback.
We’re sorry to hear that your recent experience didn’t meet your expectations. We want to reassure you that we have a very flexible returns policy, our customers can return any non-final-sale items for a store credit, instant exchange, “shop now” option, or a full refund.
If you need any assistance with a return or exchange, our team is always happy to guide you through the process to make it as smooth as possible. We appreciate your support and hope we can help turn this experience around.
Xx Team MN
Quality products
My go to supplement co .. excellent service exceptional products . Thanks to the team at muscle nation
25 novembre 2025
Avis spontané
Réponse de Muscle Nation
Hello,
Thank you so much for your support and kind words! We’re thrilled to hear that Muscle Nation is your go-to supplement company, and we really appreciate you recognising our team’s efforts.
We can't thank you enough for you continued support. We’ve got so many new and exciting products coming soon, so be sure to stay tuned, we can’t wait for you to check them out!
Xx Team MN
Great customer service
Customer service went above and beyond to help me change my order and get what I wanted. Very happy with the service, product, quality and price.
24 novembre 2025
Avis spontané
Réponse de Muscle Nation
Hi Court,
Thank you so much for your wonderful feedback!
We’re thrilled to hear our team could go above and beyond to help you get exactly what you wanted. It’s fantastic to know you’re happy with the service, product, quality, and price, we truly appreciate your support and taking the time to share your feedback and experience!
Thank you again.
Xx Team MN
I am a Pilates instructor based in…
I am a Pilates instructor based in Sydney and I absolutely love wearing muscle nation activewear and have gotten all my clients to also fall in love with the brand🦋✨
10 novembre 2025
Avis spontané
Réponse de Muscle Nation
Hi,
Thank you so much for sharing this we absolutely love hearing that! It means the world to know you and your clients are repping MN in your Pilates sessions. We’re so grateful for your support!
Xx Team MN
Fantastic cause for breast cancer
Fantastic cause for breast cancer. Quality is amazing. Yet another fantastic product from Muscle Nation. This is my 4th purchase now and won’t be my last.
13 octobre 2025
Avis spontané
Réponse de Muscle Nation
Hi Lacey,
Thank you so much for taking the time to leave this review. We appreciate your support in our Breast Cancer Collection, it's such an important cause that is so close to our heart here at MN.
We look forward to serving you again in the future!
Xx Team MN
Love my shorts and Undies I got
Love my shorts and Undies I got, mn were so helpful, 10/10 for customer service and 10/10 for the quality of product
30 septembre 2025
Avis spontané
Réponse de Muscle Nation
Hi Chazz,
Thank you so much for taking the time to leave this review. We are thrilled to hear you're enjoying your shorts and underwear, and had a great experience shopping with us.
We always strive to provide the best quality products and great service to match that. We appreciate your support and look forward to serving you again in the future.
Xx Team MN
Great All Rounder
Great customer service, good quality products, easy to use website, quick responses and shipping
16 octobre 2025
Avis spontané
Réponse de Muscle Nation
Hi Ashlee,
Thank you so much for taking the time to leave this review. We are thrilled to hear you've had a great experience shopping with us. We always strive to provide the best quality products and customer service to match.
We look forward to serving you again in the future. Thank you for your support!
Xx Team MN
Had the best experience shopping with…
Had the best experience shopping with muscle nation and their customer service is great
Was accidentally shipped the wrong size on my order but they were so quick to help and get the correct size so quickly and their response turn around was so quick.
12 septembre 2025
Avis spontané
Réponse de Muscle Nation
Hi Vivienne,
Thank you so much for taking the time to leave this review. We're delighted to hear that you had a great experience shopping with MN. We're glad that our Customer Experience Team was able to promptly assist and ensure you received the correct size. We always aim to ensure our customers have the best experience when shopping with us. We hope you love your new items and we look forward to serving you again in the future!
Xx Team MN
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