Mwave Australia Avis 

Ordered a monitor from mwave 28 September 2026.
The website stated the product was in stock and ready for collection or delivery within 24hrs.
The website offered express delivery stating 1-3 business days for delivery, an option I chose.
By Wednesday 30 September, there is no change to their prompt 'we are getting things ready and will notify you when its dispatched' brought about a call to their customer service.
I was informed it hadn't been picked from the warehouse yet, but the customer service rep said an email would be sent to the warehouse to expedite the process from this point, and I would receive an email telling me so. Now the end of day and no email has arrived and so far, I've been on hold for customer service again for 35mins.
Should this call get answered, I'll be asking for a refund, but I doubt that will be forthcoming.

I paid for a new monitor on 13th sept its now 30th sept, over 2 weeks later, still not posted, no email, cant communicate with them at all.

I ordered a couple of small items since I never used them before.

After a week I tried to see if I could see my order, but it didn't appear. After an enquiry I got a generic email saying my order was progressing and they shipped thousands of items since correspondence (nice but where's mine!)

So, I cannot trust them to deliver a couple of USB storage sticks I'm not going to trust them anything that's high value.

No product after 1 month and run around on cancellation/refund. Some crap about website overhaul, not sure how that is my problem.
Have reported to the ACCC and have requested reversal of payment through bank

This company is shit. Do not use them. Pieces of crap.

Ordered an OLED 32" monitor 9th September. They never sent it. Asked them for a refund. Keep coming up with excuses. Should be processed this week. Even though said takes up to 5 days. They should not be allowed to operate and the owner should be banned from running any businesses.

Ordered two monitors, first week of September. Three weeks later I have received no communication, no updates, let alone a delivery date. I am now trying to cancel the order (after 3 attempts, including chats with their bot) only to be told that the order number "We are very sorry, but it looks like the tracking number is not working with AusPost and we are following up with them now." Not only this but because the order i now to be considered "lost in transit" they won't process the refund until they find it.
Really unacceptable, and whilst from a price perspective it was a good deal, in the end you get what you pay for. In my case, I paid and have received nothing.

Placed an order in early August and am still waiting for the products (now at the end of September). Have contacted them multiple times, only to be given the runaround. Don't use this company.

2 orders over $1,000 still outstanding after 3 weeks. No communication. No support. They don't answer calls, respond to emails. They have basically stolen my money.

MWave recently changed their website and it is so much worse. I know some people didn't like the old one but the new one is almost impossible to use. I have an order on the site for a $7k computer which I have been waiting for 20 days for and the site tells me nothing about what is going on. At least the old site used to tell what parts had been received and at what part of the build process the order was at.

Definition of a scam company.

Purchased an SSD from them. The part was built in Vietnam and was dead on arrival.

It took over a week for them to provide feedback to initiate the card return (on purpose so its unlikely you follow up). I organised the item to be returned as specified and they have NOT PROVIDED A SINGLE MESSAGE ABOUT WHETHER THE PART WAS FAULTY ON THEIR END.
Evidently, they were a legitimate company a couple of years but now they just run this setup scam.

AVOID THESE GUYS. I purchased a monitor from these guys. They have not supplied the product, charged my credit card and generally cannot be contacted for a refund. They have removed my order from the order portal and do not respond to calls, messages or chat on the website. They advertised a product that is not avaialble, and in fact superseded by the supplier - Samsung.

The customer service is terrible, and the website does not accurately reflect what is in stock at the time. Do not rely on the order arriving even remotely on time. Avoid.

Placed an order nearly 2 months ago. item showing in stock, a couple of weeks pass, nothing. Raise a ticket. Get an automated message the next day separately that my order 'is taking longer to dispatch than what we estimated at checkout.'

Wait about a week, get a response that they're seeking an ETA from a supplier... Wait another 2 weeks, still no ETA, communicate that this must arrive soon or otherwise cancel my order. Still unable to provide an ETA. 2 weeks later their whole website changes, all order history no longer displaying, all tickets no longer visible.

Generic email about all orders with stock shipping after the weekend (not sure if that was mine, but apparently not because nearly a week later, still no shipping notice).

Asked to cancel order, will update if that is at least smooth. If I knew it would be this long originally I would have bought elsewhere and will now miss a deadline to have this equipment due to their poor communication.

WORST CUSTOMER SERVICE OF ALL TIME!!!
Jesus Christ, I have been trying to reach this terrible store for 3 weeks straight calling almost everyday, sending email etc, and it’s not even the first time that such thing happens, i call and I wait 15 minutes every time and nothing, horrible, terrible, I have never wrote a bad review in my life because i think it’s a waste of my time, but congratulations Mwave for being such a terrible store, I hope someday when you guys wanna really work, you can answer me by email or phone

Made an order 11 days ago. Asked for an update on my order via email after a few days, no response. Called them 5 times and all of them had that same automated 'no customer service employee available' message. Also messaged them via SMS and my messages were labelled as 'Not delivered'. Currently requesting a refund for the excessive delay since yesterday, and still no response. I will contact my bank in a few days if no action or update has been provided.

This is super frustrating as a company that handles great value products, and the most atrocious consumer experience I've had. Customer service is pretty much non-existent. Will absolutely not purchase from Mwave ever again.

Bad plateforme . Never use it . May be they even stole my money . Buy something on it 350 dollars but nothing behind . Chat doesn t work , no one by mail too . I leave them 3 days more after i will go to police . Never use Mwave is fake

I ordered from MWave a display & mouse as it was a good price, they had the items in stock and with the purchased express delivery I would receive the items the next day.

IT DID NOT HAPPEN - over a week later I have still not recieved the items.

I have made 3 phone calls to enquire on the order status and each time I was assured that the items would be delivered the next day - as of this post still no progress.

Very dissappointed !!

Ordered a server rack that was in stock over a week ago. The company did some site upgrade and cause everyones orders to go missing. The communication from them has been abysmal. The chat is offline, the phone number was removed from the website, the phone number that comes back from a support response goes unanswered. I've raised support tickets and yet to receive any sort of response. They have my money but I have no product and no idea when I'm going to get it. Disgraceful company, won't be dealing with them again!

Update: I have opened a transaction dispute with MWAVE via my bank, and it maybe well worth those in these same boat as me do the same. They took $1000 of my money, and I don't even have an email telling me what I ordered, so now i have to go and re-review all the specs of the products I was ordering.

I have not seen behaviour from a company this bad, maybe ever, aside from actual scammers.

Original review continues:
Same as all the others, i placed an order 14 days ago, and have had zero communication from them aside the initial confirmation and then a blanket email about them 'updating their website'. I have rung them several times, emailed them 2 or 3 times, tried to chat with them and no response. I have about $1000 worth of hardware on order from them.

I told them that after today if I don't hear back i'm going to get my credit card company to halt payment on them.

Disgraceful that they take orders knowing they are down like this. Unless... unless they are going into administration again!?