Mwave Australia Avis 

Update: I have opened a transaction dispute with MWAVE via my bank, and it maybe well worth those in these same boat as me do the same. They took $1000 of my money, and I don't even have an email telling me what I ordered, so now i have to go and re-review all the specs of the products I was ordering.

I have not seen behaviour from a company this bad, maybe ever, aside from actual scammers.

Original review continues:
Same as all the others, i placed an order 14 days ago, and have had zero communication from them aside the initial confirmation and then a blanket email about them 'updating their website'. I have rung them several times, emailed them 2 or 3 times, tried to chat with them and no response. I have about $1000 worth of hardware on order from them.

I told them that after today if I don't hear back i'm going to get my credit card company to halt payment on them.

Disgraceful that they take orders knowing they are down like this. Unless... unless they are going into administration again!?

No delivery, no refund, no contact, no business, only theft. Two weeks later? Contact, for an empty promise. Still nothing else. They even asked me to consider giving a better review!
Where do I start? I placed an order, $1k+ (facebook comments talk of orders $4k+) was taken. Next day, no record at all, and the webpage of the product I ordered no longer exists. No phone answer, no online chat answer, no email answer. This continues for a week. I blow up in their showroom. I get an email. They weren't allowed to post beforehand that they were doing a full platform overhaul, apparently. Disallowed by who, I don't know, no doubt someone who wanted as much of other people's money as possible.

I ordered an iPhone 17 Pro 256GB Silver from Mwave, and this has been an absolutely frustrating experience.
My money has been held for weeks, yet I have received little to no meaningful communication or support. If Mwave knew they were going to be carrying out a website update or experiencing disruptions to their customer service systems, they should not have continued running sales and accepting orders during that period.
The worst part is trying to actually contact them. The customer service phone number isn't working, there is no usable website chat, and emails/contact requests are not being answered. I have tried multiple ways to get in touch and have essentially been left with nowhere to turn.
Taking customers' money and then leaving them unable to contact anyone for weeks is completely unacceptable. A company selling expensive products like iPhones should have a reliable customer support system and should communicate clearly when there are delays or technical issues.
I understand that delays and website maintenance can happen, but taking payment while providing virtually no customer support or communication is not acceptable.
This has been one of the worst online shopping experiences I've had. Mwave seriously needs to improve its customer service and communication. I would strongly think twice before placing another order with them

Avoid Mwave. No response from customer support. No updates on orders. Shipping is not 24hrs as stated on website. Spend a few bucks extra and get a reliable service somewhere else.

DON'T BUY FROM MWAVE! I placed and paid $2000 for an order, then mwave changed its website and my entire order history disappeared. I tried calling but no one answered. I emailed to cancel before dispatch and requested a full refund, but received only automated emails and no confirmation of cancellation or refund.

Giving a low rating because of the customer service. I have tried multiple times using there Website chat and never get a reply.
Calling them doesn't work either as they never answer the phone even though they have an option to call back and hold your place in the queue(might explain why there is no phone number on the invoices).
After alot of no replies about my missing order it's time to go into the shop and see if anyone actually works there.

I placed an order a few days ago but received no dispatch confirmation or tracking information. When I logged into the website, there was no record of my order at all. Fortunately, I had downloaded the invoice when I placed the order, so I at least have proof of the purchase.

I emailed Mwave twice and received no response. I then tried their chatbot and was eventually told that my order would be expedited and that I would receive an email with tracking details. That was 48 hours ago, and I’ve received nothing.

I’ve tried contacting them several times again today, but still no response. Looking at comments on their Facebook page, it appears I’m far from the only customer waiting for an order and frustrated by the lack of communication.

Delays can happen, but the complete lack of communication and the fact that my order doesn’t even appear in my online account is particularly concerning. At this point, I simply want to know what is happening with an order I have already paid for.

Less than 12 hours after purchasing a $2k item from Mwave that “ships within 24 hours” their website was gone and replaced with one that had no record of my order. The product never arrived. They never replied to my emails or returned my calls. They have not supplied or refunded the order. Checking reddit it looks like hundreds of people are in a similar position. I hope this deceptive virus of an organization can be brought to justice and shut down promptly.

This brand does not even deserve one star. The worst service I have ever had ordering anything from online. The website looked great at first, looked super legit so ordered a monitor which says 7-10 business days to arrive. Nothing after 11 business days and contacted the customer service, which is an absolute joke. They make you wait with an automated message to say there's a "SHORT" wait, and be told that there is no one to take the call after 15~20min. The email response is no better, as I'm still yet to receive a response from the multiple emails I sent to their customer service team. Finally got through to someone after over 100 phone call tries and spending over an hour calling, who quite simply did understand the fundamental issue, and kept focusing on the order being delayed due to the the issue with their supplier. Still waiting on the full refund to come through after 3 weeks!
Avoid buying from this website at all cost.
Absolutely disgraceful service.

STAY AWAY. extremely poor communication and customer service, updated website has wiped all chat history regarding a product fault return. Don’t bother calling as they don’t answer + are incompetent.

Lost my account/order details when they updated their website design. My order has not been shipped too. Order number SO03173409

Scammers. I placed an order and paid 10 days ago. I received an email "We have verified your Order" then nothing. No response to my emails. The phone is always busy. No response to my 2 phone messages.

Awful experience, avoid at all costs. Unable to communicate, unable to answer tickets, unable to accurately display stock levels.

Order Was Placed nice and Easy, simple website navigation, signup and no issues. Then they fell apart. Item order was in stock when I orders and again still showed in stock 3 days after I ordered. As per website expect 24-48 hrs for dispatch. So Order Monday AM, Wednesday Afternoon Order Still pending, sent chat request was in stock and will be escalate to the warehouse to priority, Thursday morning Email(automated) was a delay, Email support and was advised order is in warehouse and should be dispatched today (Thursday).
Friday Lunch nothing Emailed and said will escalate. 4:30 on the Friday when most order would have been dispatched by or collected by couriers I called them and was advised it still not ready to dispatch, Requested Order to be cancelled which was going to take 2 business days, Requested that I speak with the manager, Order was approved for cancellation straight away. Told going to be 3-5 days for refund. This is the frustrating Part as most banks these days process refunds within 24hrs on business days. This means they are holding the money earning interest before processing Refunds. I had to actually ring them business days later to get them to process the refund whilst still waiting 2 business days for the bank to process it.

Every single order i had with Mwave have been delayed but the most recent one was over 2 months delayed due to a back order. When i advise the customer service to cancel the items in the order that were back ordered and only send the item that is in stock they advise they will send it within the next business day. It has been over 2 weeks ands till nothing. Followed it up with them 3 different occasions just to only be advised that they have "escalate" the job to the warehouse.

I purchased a Mini PC, but unfortunately, the ports were non-functional. After contacting the manufacturer, I was directed to Mwave for further assistance. However, their suggestions did not resolve the issue, leading to weeks of frustration. When I followed up, Mwave advised me to return the PC, which I did, and I requested a refund that the manufacturer approved. Despite having the computer for two months, Mwave seems to be stalling on processing the refund, citing a policy against refunds after six months while ignoring the fact that they have had the device for a significant portion of that time. I am thoroughly appalled by their conduct and remain resolute in my pursuit of a refund for the computer.

I purchased a monitor from Mwave which developed an obvious display fault within 3 days of receiving it. The fault appeared to be internal to the panel and was clearly visible in the photographs I provided.

While Mwave ultimately agreed to assess the monitor and covered the return freight costs, the process was far more burdensome than I expected for a product that was faulty almost immediately after delivery.

As a regional customer, I was required to source suitable packaging for a large fragile monitor, arrange its return, and be without the product while it underwent assessment. The original packaging had already been discarded following installation, which I would expect is a common situation for many customers.

What disappointed me most was the lack of practical customer support. Despite providing photographs of an apparently obvious fault shortly after receiving the monitor, I was repeatedly advised that the monitor had to be returned and inspected before any remedy could be considered. There appeared to be little consideration given to the inconvenience this created.

I chose Mwave because of its reputation as a reliable and trustworthy retailer. Unfortunately, this experience did not meet those expectations. A warranty process may exist on paper, but when the time and effort required to return a low-value faulty product becomes disproportionate to the value of the item itself, the customer experience suffers significantly.

I will not be purchasing from Mwave again.

Super confusing website that is so outdated with very little helpful information and product details that would confuse even the best enterprise procurement teams. Had an issue and staff just blamed me for it without really accepting that they are partly to blame too

Ordered an ASUS ROG Crosshair X870E Hero motherboard on 18/08/2026. Seven business days later, it was still sitting on "Processing" with no ETA showing.

I contacted support and spoke with Arian Nable, who said the order would be escalated to the warehouse for dispatch. Nothing happened. I followed up again the next day and spoke with Harley, who apologised and said they'd "follow up with the warehouse shortly." Over two hours later — with chat now offline — still no update, no email, no tracking, nothing.

This board was essential for a build I was actively putting together, and the lack of any concrete answer after a week (let alone two separate escalations) is what pushed me to request a full refund and buy elsewhere. If you're ordering something time-sensitive, be aware their "Processing" status can drag on indefinitely with little real communication behind it.

Where to start? They've taken my money and new fulfilled the order. Looks like they went into liquidation last year and are still partially running under a new company. No responses to emails, contact centres were outsourced to a Philippines contractor. I'm one of many by the looks of it.